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Hotel New River West

1 room, 2 adults
Good
3/5

Wosrt hotel we have ever seenon Jun 8, 2017

We(as a Travel agent) book this hotel for our client who planned family trip to manali. While boo...Read All

Rangri Manali , Manali
Amenities:
  • Internet
  • Parking
  • Restaurant
  • Free Parking
  • Doorman
+ More

Rooms

N/A
Hotel Room
View Image
Amenities
  • Luggage Rack
  • Private Bathroom
  • Television
  • Telephone
  •  + More
N/A
Hotel Room
View Image
Amenities
  • Luggage Rack
  • Private Bathroom
  • Television
  • Telephone
  •  + More

TripAdvisor Reviews

  • hotel_trip
    Wosrt hotel we have ever seen
    on Jun 8, 2017
    We(as a Travel agent) book this hotel for our client who planned family trip to manali. While booking they inform us to check rooms images online..We found hotel rooms are in good condition. However on arrival they were 2 alloted dirty and 3rd class rooms. Leaking Walls and ceiling but no raining outside, room is under maintenance and smelling, geyser wires are opened that could harm electrical hazard yo our kids. After all we got rooms changed but same issue persisted. Finally client decided to adjust with same rooms. This has completely spoiled our relationship with client. We were surprised that how come basic facilities are not maintained. When u book hotel u expect basic and hygiene factors in place but all failed.. Do not ever book this hotel if ur planning to stay in manali. I would rate them (-) 2 star hotel due to kind of rooms alloted to us at first place. We also shared feedback with hotel manager Omprakashji however no response received even after 3days.... More
  • hotel_trip
    Exquisite Experience
    on Mar 24, 2017
    It was a wonderful experience at Hotel new river west manali, The staff were very humble and helpful.The owner himself came to welcome us and i would like to appreciate his effort. i will highly recommend it to everyone to have an experience at hotel new river.... More
  • hotel_trip
    If its one of your last options , you don't have choice else try to avoid
    on Jul 16, 2016
    Rooms are big, but dirty stinking, bathrooms don't have clean floors . I haven't seen a single staff during my stay. Buffet is overpriced , go to the market and eat . Since it was booked by an agent for us, we couldnt have done anythin but if you have a chance do avoid.... More
  • hotel_trip
    Bad food, most inhospitable staff, stinking rooms and toilets
    on Jun 29, 2016
    Hello, we stayed at Hotel New River West in June 2016, it was a family trip of 20. the rooms look like what they show on website, butt there is an unbearable smell in every room, the staff, specially the Manager was very inhospitable, he will not listen to any of the request from your side. Food was very bad quality too, they served us kacchi sabji and daal. finally we had to stop eating at hotel. overall it was below average stay, on our several requests to manager he said its peak season, and we have no problem of getting our rooms booked, if you leave.... More
  • hotel_trip
    3rd class hotel
    on Jun 14, 2016
    Got tour pkg from TripTapToe and landed in a troublesome atmosphere where no welcome, no hospitality, no house keeping, no food & room service sense, no fans (forget AC) ---overall 3rd class hotel full of insects and flies.... More
  • Excellent
    4
  • Very Good
    6
  • Good
    2
  • Fair
    1
  • Poor
    5

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.

Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.