on Aug 4, 2019
My stay at Manali Grand was for 1 night thru MMT.We booked the hotel for 1 week but the experience was so bad that we end up leaving the hotel next day.The view from balcony was restricted by the wall of other hotel.Also the staff at reception is not at all welcoming.
The overall all experience was not good.
on Jun 12, 2019
No doubt property is very beautiful, but front desk staff is so bad.....they kept our room dirty till 6 pm everyday....no coordination between house keeping and front desk....after shouting they came to clean room even after depositing keys in the reception.
Buffet below average....no variety and dessert pathetic....
What a lovely stay in Manali Grand
on Mar 29, 2019
We stayed there for 6nights from 7th of march till 13th of march. The stay went really well and i was really happy that i chose to stay with them. The rooms are exceptionally well maintained , the rooms have big french windows from there you can see the beautiful and serene view of Manali. The rooms also have attached balconies where you can enjoy your morning cup of coffee.Not just their rooms are exceptionally good but their in room dinning service is also really efficient and quick. I loved my dinning experience as well, it was very delicious. All the staffs are really humble and courteous would like to mention Mr Ravi's name for his warm hospitality, he was very kind and helpful . Last but not the least would to thank Ms Jasmine as well for her friendly assistance. In future if i decide to visit Manali again i would definitely stay in Manali Grand.
Worst hotel ever visited
on Dec 27, 2018
This hotel managed to ruin our entire holiday. Right from the point of check in, my family was tortured by the "hospitable staff".
We had to wait for 2 hours in the cold reception (no heating whatsoever) before we could get our rooms (booked 4 months earlier).
We did not get our desired rooms, they were going to give us bunkers but after arguments gave us 2 small rooms instead of a big room.
There was no central heating, and no heater in the room. When we asked for a heater, they gave us a small TOY heater which was CHARGEABLE at 300 rs per day.
The food was terribe. 4 kids travelling with us got food poisioning.
The receptionist was the rudest person and did not listen to any complains and started fighting
The owner promised to send heaters that night but no heaters arrived.
Next day when we went for sight seeing they called us 10 times to switch rooms because they wanted to give the small rooms to someone else.
Never stay at this hotel if you want to have a pleasant holiday.
Very nice hotel with good amenities.
on Dec 25, 2018
Nice hotel, staff was good and polite. Food is moderate & service is slow. They take so much time for serving buffet breakfast. Not many options in breakfast. Rooms were clean and tidy. Hotel location is good, front facing rooms with balcony have excellent view. Limited car parking space. I traveled along with family in the peak summer season of May, it was fully occupied.