on Jan 4, 2017
BOOK AT YOUR OWN RISK
I made a booking and for this hotel on the 30th December 2016 for a check in on 04th January 2017. Payment deducted thru Agoda on my credit card.
I landed in chennai on 04th January 2017 around 10.30pm. I reached the hotel Maaris at around 11.30pm.
I told the receptionist that I have made reservations and payments thru online mode. The receptionist told me that he couldn't find my reservation/name on his computer and due to his internet being down and wifi wasn't working.(Reservation made 6days) at this juncture he called his manger on the cellular . A person named Raghav mobile number 9865031913 , This person raghav informed the receptionist to request cash payment for the room and told me to refund by myself for the amount from agoda that has been deducted from my credit card . I became very pissed off , I mean where am i supposed to find cash (Indian rupees) in the middle of the night ?? And why should I make double payments ??? I insisted to talk to this Raghav. On the phone conversation he was very rude , basically he didn't even bother that he was talking to a customer. He insisted that since I made payment to agoda , I should claim from agoda , and the hotel hasn't received any payments from agoda towards my booking made 6 days ago, Thia was very UNACCEPTABLE. Even when I asked to whom I'm talking to , he refused to give his name, he kept on saying "why should I give you my name". I got his name and phone number from the receptionist . THIS IS NO WAY TO TREART A CUSTOMER . I AM ASHAMED THAT AGODA/TRIP ADVISOR HAS ADVERTISED THIS HOTEL ONLINE. A COMPLETE NIGHTMARE OF A EXPERIENCE
I FOUND ANOTHER HOTEL BY MY OWN NEARBY. I WANT MY REFUND
Family and friends
on Nov 5, 2016
Such a beautiful and nice environment and services of the hotel staff are very friendly and really are well maintained anything we need the hotel staff guide and helpful will come back again specially thanks to Mr kp shankar and all the staff who really kind thanks to the management from Dewa spore/Malaysia
Pricing is High
on Jul 24, 2016
there is no option for booking suite room in online, i booked through the booking.com seeing the pics of suite. and the room allocated was a small room, so dear friends the pics showing in the website is suite room and its too costly and not there in booking sites
on Jul 3, 2016
Was on a trip to South India from 22nd June till 28th June with my wife. Our 1st day was in Chennai as well as our last day. Stayed both days (22nd and 28th) in Maaris Grand. Excellent service. Front office staff were very polite and helpful. As well as house keeping and concierge. Rooms are nice and clean. Breakfast at Maaris was average.
on May 24, 2016
Horrid service and internal systems. I had a booking voucher which said I could check in after 7am and checkout the next day before noon. When the following morning I informed I wanted to check out at 9.30am I was told I had stayed over 24 hours and had to pay for two nights!! When I queried what the checkout time in the voucher meant, they said the voucher was wrong!!! The receptionist even asked me "Have you never stayed in a hotel before?". A new hotel but clearly run by those not familiar with customer service.