on Nov 20, 2019
We stayed at this property for a couple of nights during our trip to Mahabaleshwar. The hotel is located close to market area but the surrounding is quite and serene. The famous Venna Lake is only walking distance from here. The rooms were spacious with all the amenities. The food was fresh and delicious. Overall, we had a wonderful stay.
Good for families
on Apr 17, 2019
Visited in April 2019, rooms were clean. Toiletries were very basic and appears cheap. Hotel is on on good location, near to market and has one entrance on venna lake road, so that walk to venna is possible .Adequate cleanliness is maintained. Food served is pure vegetarian and has variety. Room with food package will be nice option for family. Remember al.a.carte food is very costly here and taste is not as one would expect from such nice property. Reception staff were not that friendly but restaurant staff are friendly and helpful. Swimming pool is of proper size, but not maintained professionaly. I must admit that pool was not dirty either.
Worst place to stay
on Dec 25, 2018
We visited this place from 22.12.18 to 24.12.18. It is the most unfriendly and non-customer oriented place.
When I booked with the hotel reservation team, I had clearly mentioned we are travelling with a 2 year old child but still the room given to us was a couple room in which there was not even proper place to keep luggage, let alone stay with a toddler. Management refused a refund and said you will have to upgrade by paying extra money. A complete scam. They had the bigger room emplty but refused to let us stay for the night there saying you will have to pay full days amount if you want to shift at night (10 pm). For request for early morning shifting again we were told that the regular check in time is 10 am and hence we will not give before that (inspite of room being empty). We shifted next day at 10 am to bigger room by paying about 40% more cost for 2 nights
The food here is really bad. Spicy and Oily. We had a terrible bout of stomach upset after eating here but again we were told that only with food package is given. Though a different story was told before booking.
There is only 1 small play space for kids with rusty slides and swings but that is also generally occupied by youngsters as there is no garden. Children get bored as there is no proper place to run around.
The flooring near the swimming pool area is soo bad, 2 girls fell down in a span on 1 hour we were there and bruised their knee badly
We were told by mumbai office that there is free wifi in room. But wifi didnot work n both the rooms we stayed. The local staff mentioned that it has range problem in room, then why false promises by mumbai office is made.
Only good points are closeness to market and the balconies in the rooms.
Management should become more customer friendly. Stay here only if you want to spoil your vacation! There are much better resorts at this price range.
Family trip in lot of for cover hotel lake view
on Jul 9, 2018
It's always make me happy too visit mahabaleshwar but m little worried about the stay as it's very cold due too heavy rain as lot of moisture get stuck too the floor in rainy season
M natively from satara but my always 1st preference for stay in mahabaleshwar is lake view,100% veg,lot of space,good view,nice swimming pool with different height combination,good aesthetics and great interior,nice and clean bathroom,great and co-operative staff,one thing more important is peace no disturbance great great great do visit once and at last value for money hattts too the management😊
A perfect place for Veg lovers
on May 5, 2018
We visited hotel and stayed there for 1 day. It was a very good experience. We had taken full package including b fast, lunch and dinner. Food quality was really good. Even variety of food items in the buffet was good. We enjoyed swimming in their swimming tank. Tank was very good and large.
Overall experience us very good. Room was really big and lavish