Really felt taken care of
on Dec 20, 2017
I stayed for just one night and after a long day of flights I was so ready to get to the hotel. First was the shuttle service from the airport. The regular shuttle was out so the manager, Tabatha, came in her personal vehicle and picked me up so that I didn't have to wait. I was checked in and given a list of recommended restaurants. Once I picked one they shuttled me there and back. The room was clean and the bed was very comfortable. So much that I did miss breakfast because I just wanted to stay in bed for as long as I could before heading out for my morning meeting. Thanks to Tabatha and her great staff. I travel alot for work and have never felt so taken care of.
on Dec 18, 2017
TABATHA helped me make reservations for a hotel - coming in from out of town.
Tabatha was extremely helpful. Very professional, polite, helpful, and knowledgeable!
I had to call multiple times and she recognized who I was and helped me with exactly what I needed! Any questions I had...Tabatha immediately knew the answer! TABATHA is awesome!
Falsely accused of smoking in the room
on Dec 16, 2017
If you stay here, take pictures of your room before and after. They insisted my guest and I smoked in our room because they found a used cigarette butt thrown in the trash can (it was previously in my pocket because I didn't want to toss it in my niece's car). When asked for photos with a date and time stamp on them, they emailed me screenshots of photos. Management (Debra and Tabatha) is unprofessional and rude.
on Dec 2, 2017
When I arrived for my stay I was having issues with my company travel card. But Tabatha and Debra where amazing and assured I had a room while the issue was corrected. Breakfast was amazing and beds comfy. I enjoyed my stay and would come back again if I’m in town. Southern hospitality at its finest.
Excellent Rooms and First Class Service!
on Nov 30, 2017
Big rooms, plenty of work space, great breakfast, and fantastic customer service. Convenient shuttle service as well. Highly recommend this hotel. Definitely will stay here every time I am in Augusta.