• Home
  • India
  • west bengal
  • Kolkata
  • A J C Bose Road
  • Hotel Heaven

Hotel Heaven

1 room, 2 adults
Fair
2.5/5

An absolutely aweful experience!on Dec 5, 2017

During our stay in Calcutta, my daughter and I stayed at Hotel Heaven... or should I say Hotel He...Read All

62, A.J.C Bose Road, Beside Mother Teresa House, Park Street, A J C Bose Road, KOLKATA, WEST BENGAL, India, Pin-700016 , Kolkata
Amenities:
  • Parking
  • Valet Parking
  • Internet Access
  • WIFI
  • Restaurant
+ More

Rooms

Premium Deluxe Room
Hotel Room
View More Images
Double Room
Hotel Room
View More Images

TripAdvisor Reviews

  • hotel_trip
    An absolutely aweful experience!
    on Dec 5, 2017
    During our stay in Calcutta, my daughter and I stayed at Hotel Heaven... or should I say Hotel Hell!! I would not advice anyone to stay here. The management was incredibly rude and unaccommodating; the hotel was in very poor condition and did not look anything like the photos or brochures. Here are some photos of what it actually looks like, just so you’re not fooled. There was no magnetic key card, no digital safe deposit lockers, no open air garden restaurant – in fact no restaurant at all! The fridge was growing mould and hot. We had to have it changed three times and still ended up with one which had black dirt inside and didn’t close properly. The noise level was absurd and the banquet hall is above the rooms, so there is constant noise and partying all night long. The room was not cleaned once in 10 days, nor were the towels or sheets changed. The towels and sheets looked old and dirty. Wi-fi was also only available in the foyer downstairs. If you’re looking for accommodation, be sure to avoid Hotel Heaven!... More
  • hotel_trip
    convenient to Mother House
    on Mar 24, 2017
    Stayed month of February 2017...if volunteering at Mother House can't get any more convienient as literally next door which is why i stayed. Don't believe i'd come back to hotel as believe i overpaid for what was received. After one week I was going to check out and all of sudden a better room was available. Ongoing construction during my entire stay in hallways and dust from walls coated my belongings daily. If I wanted to rest during day I could not due to constant pounding / drilling. When first voiced my concern of construction was told it would last only two more days vs. actual balance of my stay (3 weeks). Also some smells from restaurant sometimes unpleasant... Had fellow volunteers staying at BMS but location books out way in advance so need to be proactive...... More
  • hotel_trip
    Great Customer Service By Celina
    on Feb 19, 2017
    We enjoyed our stay here, next door to Mother house. We were here volunteering and this location was very convenient Celine went out of her way to help us out, gave suggestions for restaurants, where to shop, buy stuff etc. Their wifi is good and fast.... More
  • hotel_trip
    Noisy With A Musty Smell But Comfortable Enough
    on Dec 9, 2015
    The room we were provided with was very spacious and included two chairs, a table and a wardrobe, which smelt like it had not been opened for many a decade. This would not have been a problem except that the blankets for the bed were in there and also smelt. The location of our room was also very noisy, and the window very difficult to close as it is off its runners. Peculiarly when we arrived there was also an unlocked door from our room into a little patio, there was however no way for us to lock it. After some encouragement someone came and locked it for us but it was a little disconcerting. Breakfast was included in our stay. The omelette was delicious however the stale bread that accompanied it could of done with being toasted. I would stay here again however, not without checking out what else is around first.... More
  • hotel_trip
    No value for money and be careful to your personal stuffs.. !!
    on Nov 21, 2015
    The only advantage of this hotel is that is few meters from Mother's House. But nothing more. The rooms are ok (decently cleaned and spacious), but quite dark. The internet connection is very poor. Some of the staff is nice some other not (they smile only to get tips). But the thing that disliked most is that my earphones where stolen from the room. One day I communicated that I was checking-out the morning after, I left the room and when I came back.. the earphones were gone. Someone tried also to open my bag but they didn't succeed because it was locked. I informed the reception and the guy tried his best to find them but without success. When I informed them that I was going to write on tripadvisor, they offered me money to buy the earphones (I refused). Recommendation 1: please choose another place for your stay in Kolkata, there around there are cheaper an better places. Recommendation 2: if you need to stay in this hotel lock your stuffs carefully and inform them about your check-out at the very last minute.... More
  • Excellent
    2
  • Very Good
    3
  • Good
    3
  • Fair
    4
  • Poor
    7

Overview

Hotel Heaven is a 2 star accommodation in Kolkata which offers offers free breakfast service. This property is situated at a distance of 15 km from Netaji Subhash Chandra Bose International Airport and 3 km from Victoria Memorial. Housing a total of 24 air-conditioned rooms, this hotel in Kolkata offers basic in-room amenities like television, telephone, work desk, tea/coffee maker and an attached bathroom with shower.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.