An absolutely aweful experience!
on Dec 5, 2017
During our stay in Calcutta, my daughter and I stayed at Hotel Heaven... or should I say Hotel Hell!! I would not advice anyone to stay here. The management was incredibly rude and unaccommodating; the hotel was in very poor condition and did not look anything like the photos or brochures. Here are some photos of what it actually looks like, just so you’re not fooled. There was no magnetic key card, no digital safe deposit lockers, no open air garden restaurant – in fact no restaurant at all! The fridge was growing mould and hot. We had to have it changed three times and still ended up with one which had black dirt inside and didn’t close properly. The noise level was absurd and the banquet hall is above the rooms, so there is constant noise and partying all night long. The room was not cleaned once in 10 days, nor were the towels or sheets changed. The towels and sheets looked old and dirty. Wi-fi was also only available in the foyer downstairs. If you’re looking for accommodation, be sure to avoid Hotel Heaven!
convenient to Mother House
on Mar 24, 2017
Stayed month of February 2017...if volunteering at Mother House can't get any more convienient as literally next door which is why i stayed. Don't believe i'd come back to hotel as believe i overpaid for what was received. After one week I was going to check out and all of sudden a better room was available.
Ongoing construction during my entire stay in hallways and dust from walls coated my belongings daily. If I wanted to rest during day I could not due to constant pounding / drilling. When first voiced my concern of construction was told it would last only two more days vs. actual balance of my stay (3 weeks). Also some smells from restaurant sometimes unpleasant...
Had fellow volunteers staying at BMS but location books out way in advance so need to be proactive...
Great Customer Service By Celina
on Feb 19, 2017
We enjoyed our stay here, next door to Mother house. We were here volunteering and this location was very convenient Celine went out of her way to help us out, gave suggestions for restaurants, where to shop, buy stuff etc. Their wifi is good and fast.
Noisy With A Musty Smell But Comfortable Enough
on Dec 9, 2015
The room we were provided with was very spacious and included two chairs, a table and a wardrobe, which smelt like it had not been opened for many a decade. This would not have been a problem except that the blankets for the bed were in there and also smelt.
The location of our room was also very noisy, and the window very difficult to close as it is off its runners. Peculiarly when we arrived there was also an unlocked door from our room into a little patio, there was however no way for us to lock it. After some encouragement someone came and locked it for us but it was a little disconcerting.
Breakfast was included in our stay. The omelette was delicious however the stale bread that accompanied it could of done with being toasted.
I would stay here again however, not without checking out what else is around first.
No value for money and be careful to your personal stuffs.. !!
on Nov 21, 2015
The only advantage of this hotel is that is few meters from Mother's House. But nothing more. The rooms are ok (decently cleaned and spacious), but quite dark. The internet connection is very poor. Some of the staff is nice some other not (they smile only to get tips). But the thing that disliked most is that my earphones where stolen from the room. One day I communicated that I was checking-out the morning after, I left the room and when I came back.. the earphones were gone. Someone tried also to open my bag but they didn't succeed because it was locked. I informed the reception and the guy tried his best to find them but without success. When I informed them that I was going to write on tripadvisor, they offered me money to buy the earphones (I refused). Recommendation 1: please choose another place for your stay in Kolkata, there around there are cheaper an better places. Recommendation 2: if you need to stay in this hotel lock your stuffs carefully and inform them about your check-out at the very last minute.