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Hotel Granville

1 room, 2 adults
Good
3/5

Total disappointment, stay way from this place, they serve infested water!on Jul 21, 2018

Rooms smell of cigarettes. they don't even have kettles, so had to ask the hotel to boil mineral ...Read All

, Mumbai , Mumbai
Amenities:
  • Internet Access
  • WIFI
  • Restaurant
  • Transportation Service
  • 24-Hour Security
+ More

Rooms

Executive Room
Hotel Room
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Deluxe Room
Hotel Room
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Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    Total disappointment, stay way from this place, they serve infested water!
    on Jul 21, 2018
    Rooms smell of cigarettes. they don't even have kettles, so had to ask the hotel to boil mineral water. they brought it to us in a flask and charge 47rupees for it. as i poured it into a glass, i noticed it had a lot of small particles of dirt or something more dangerous form inside the flask! I think it would have made me very ill and i can probably get the hotel shut down if i was to show it to local inspectors! It was absolutely disgusting, and who knows what the water was infested with! They fooled us into thinking for 2 days the internet was working, but something was wrong with our phones. When i shouted at them they realised the internet actually doesn't work at all!!! At breakfast, the waiter asked me if i want a dosa i said yes, he asked plain or masala. i said plain. 30 mins later i asked hm where it is, he said, they actually don't do dosa! and he didn't even come back to tell me its only because i asked him. Breakfast is very poor, no choice, its as struggle to even find a waiter to help, they all disappear and do no work. the cleaners don't actually clean your room until you physically one and drag them to your room. And no one tells you this on check in. there are different rates for the hotel, they charge you based on what you look like i think! they have a 'luxury tax' of 18% which should not be paid as there is no way its a luxury hotel! There are mosquitoes everywhere I've been bitten to many times, this usually doesn't happen if the air con is quite powerful. the hotel lobbies are very dirty, infested with mosquitoes, just walking out of your room you are destined to be bitten at least 5 times.... More
  • hotel_trip
    Worst ever Hotel
    on Jul 5, 2018
    Worst ever hotel stay. We made a booking from 3rd to 6th July 2018. On 5th July we came back to our room No. 304 after having breakfast. But to our surprise room never opened and there were many other rooms facing the same problem and a guest who was waiting in hotel lobby over night, for his room never opened. Hotel management was helpless, coz they didn't get proper support from there upper management and there boss Mr. Divyansh Patni was ir-responsive to the whole situation and blasting the manager instead. Such a sick hotel. I will never suggest anyone to stay in this hotel Granville, in Borivalli, Mumbai.... More
  • hotel_trip
    Stay here only if you have to
    on Jun 16, 2018
    This oyo affiliated hotel is located near to kora kendra flyover in Borivali-west suburb of mumbai. When it opened it was quite good and sought after but as time progressed many visitors did faced hard time staying here due to various factors such as always on traffic noise since its located on major road itself,deteriorating service standards etc. Size of room is good but many times room keeping is problem with no view out of few at all. Restaurants serves vegetarian food only and only saving grace of the hotel. Prices are fluctuating a lot with this hotel and if you book through oyorooms you might get a deal.... More
  • hotel_trip
    Bad view, too noisy, bad service
    on Jan 8, 2018
    Nothing about this hotel is good. Their food is especially one of the worst I’ve tasted. Stayed there due to an emergency situation. Could’ve been totally avoided. They need to improve on all aspects. Too expensive for the amenities provided. ... More
  • hotel_trip
    Good (Jain) food
    on Oct 31, 2017
    Ambiance : They have open sitting as well as AC area. Open sitting is a bit noisy. Food: One gets lip smacking vegetarian food with Indian, Chinese, Italian cuisine. The same goes for Jain food. Service: Pretty quick. Also, as the property is spread over a large space. We were group of 25 people for Bhai duj celebration and we all were done with waiting and dinner within in 2 hrs. Value for Money: Definitely.... More
  • Excellent
    5
  • Very Good
    14
  • Good
    11
  • Fair
    5
  • Poor
    12

Overview

Hotel Granville is located opposite to Kora Kendra Ground,R.M.Bhattad Road, Borivali. Nestled in the midst of Borivali, Hotel Granville is the ideal hotel for business as well as leisure travelers visiting the city. At this well known property guest can enjoy the pleasure, comfort and hospitality during their stay. Hotel offers spacious rooms with a modern look as well as elegantly designed rooms for corporate customers. Facilities offered by the hotel are room service, medical aid, laundry facility, luggage storage space as well as a travel desk. The hotel is conveniently located only 25 minutes away from International/Domestic Airport and 15 minutes away from Mumbai Exhibition Centre, Goregaon as well as Essel World / Water Kingdom, 5 minutes away from Sanjay Gandhi National Park and Borivali Railway Station.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.