A very good hotel
on Jan 2, 2020
Was in this hotel for 2 nights. The hotel management kindly accommodated a reschedule and extension of my earlier plan . The hotel is centrally located, has a good restaurant, a games room, a spa and gym. Had a very comfortable stay. The room was quite spacious with a comfortable bed, though the bathroom was bit small and cramped. Both the non-veg and veg restaurant served very good tasty food . The swimming pool also looked nice though we did not use it. The hotel also arranges car for local sightseeing or transportation to other places like Mumbai, Pune
Services need improvement
on Sep 15, 2019
This was my 3rd visit, and on all previous visits had registered complain about same issue however has not been sorted out.The dining area needs more CONCERNED staff managed by an ABLE manager, who will ensure that hot food is always available for the arriving guests.
Can do better in service
on Aug 17, 2019
We visited this place as a family for 3 nights.
1. Great location. On the main road but a little away from the busy "Kumar resort" junction
2. Rooms are of decent size and reasonably clean
1. When we arrived there was no security guard or anyone around to help us find our way to the reception
2. Once we entered, the place seemed deserted and only one staff at the reception
3. House keeping was particularly poor, as the tea/coffee was never replenished. Tea cups taken away were not replaced. Even tea spoons was not provided and had to be asked for. Definitely not the service expected for the price paid.
4. Breakfast was average for the price paid
5. There was an issue with the power supply to our room and no urgency was shown to resolve the matter
Great location and pleasant staff
on Aug 12, 2019
Firstly, the location is outstanding! Right in the midst of the city Center, this is a quality option in Lonavala. The hotel is very clean and feels new and modern. The rooms are well sized and well appointed. What has impressed me most is the accommodative team. I would visit again and perhaps spend more time at the property.
Wonderful experience and value for money
on Jun 17, 2019
Good service was provided by staff. It was located near by market. Good facilities available in hotel. Gaming room was also nice. Cleanliness was also maintained. Staff was Cooperative. Good amenities for corporate meetings.