Don't waste a single penny at this terrible hotel.
on Jul 27, 2017
This hotel is a nightmare, don't spend your money here even though it's cheap. First of all, the hotel's receptionist is a very ill-mannered and rude person who doesn't know how to speak politely to a customer. We spoke to him a few days before our booking for making special accommodations for an extra bed and he agreed to it. (We even agreed to pay the required amount for the bed) On the day of the booking, he tells us that we need to pay more than the agreed amount. I was shocked and we desperately needed a place to stay so we agreed.
We enter the room and it smelled SUPER awful, the bedsheets weren't washed and it looked like it has been ages since it was changed. Our extra bed wasn't put there and the queen bed we wanted was TWO single beds. The bathroom had no toiletries, no towels, the sink was dirty, the commode was dirty and the heating didn't work properly. The A/C stopped working within 20 minutes and we had to open the windows for proper ventilation.
The management is very rude, one time in the evening when we were heading out, they bluntly asked for our keys before leaving the hotel room, as if we were running without paying them, keep in mind all the payment was done online.
The hotel is located on 3 floors above in a compact, congested floor without an elevator. Don't be fooled by the cheap price, this hotel is a disgrace on all the hotels out there. This hotel is out there to cheat you without providing a good experience to its customers.
Worst stay ever
on May 25, 2016
One of the worst place to stay-in. No lifts, though rooms are on 2nd and 3rd floor. When I reached the room that they allotted me, ac was not working. When I brought this to their notice, they gave me another room. Guess what, there was no electricity supply there. The staff expressed his helpless and asked me to cancel the booking. Since I did not have option, I waited till evening when they call electrician and corrected the problem.
Now my real ordeal started. AC though working was a broken one, so you cannot direct air flow. Furniture were very old and at deplorable condition. Bathrooms were uncleaned. TV was CRT which operating in monocolour i.e. only in orange. In short TV too was broken. When I decided to sleep, within two hours I was forced awake by various blisters on my skin. Guess what the bed had a continuous supply of Wooden termites!!!. When I lifted the bedding I could see used Condoms. They have not even cleaned the room. In morning they decided to give breakfast which was only Poha, delivered to room. Wifi was not working.
In short the place is pathetic. Oyo it seems has become a serial offender in showcasing something and delivering something. Quality department of Oyo seems to be lethargic and by branding these properties as Oyo are only eroding their brand.
Worst experience ever!!
on Dec 18, 2015
I visited rhis hotel as had done a booking. Online ... For two rooms for two days as had called up twice also before reaching there as they said room is confirmed as after i reached there .. Tousif the reciption guy says in a rude manner will not give any rooms because we reside ... We live in mumbai as its only for forigners and outside mumbai people can stay .. As not ready to give owners ni akso after a lot request we got the owners no and as a favour he allowed us to stay as its in free. And breakfast is pathetic... Pls do jot go to this hotel as not worth for staying.
Hope this helps someone before selecting for hotels.
Services and Response improved alot
on Sep 8, 2015
Earlier i have experienced very poor service and response. Now they have improved altot. Receptionist Mr.Thousif is very proactive and give proper solutions to your queries, where as the other guy Mr.amjad does not care about any queries of custmer at all.
Over all its a best budget hotel to stay in chembur.
Clean, good room service and good location
on Jul 24, 2015
Place is average. Its located near Shoppers stop and Amber Mahal chembur. Room service is courteous, they got me food I ordered at midnight! Laundry is expensive. OK for a budget hotel. You can find shops and McDonalds nearby