dissappointing to the core
on Dec 25, 2017
It is unfortunate that I am writing this. But I think this is important. I am quite surprised that while they rate themselves as a 5 star resort, they fail to provide the comforts expected of the same. Let me list out a few issues we faced during our stay:-
• The bathroom tap connections are faulty- either there is hot water or there is cold- no concept of lukewarm
• The television did not work- despite a technician coming in and trying to fix it, the issue was not resolved
• The breakfast spread did not live up to a five star standard unfortunately to say the least- there was nothing to cater to non-vegetarians except eggs; no shakes; no live counters- SAD
For all the above, I called the reception; made a request to change my room and the only answer I got was “I am sorry” which is shocking
And something which is unbelievable- the hotel charged us for a useless bottle cover which they could not find and blamed us for the loss. RIDICULOUS……
I had made a special request to make our stay comfortable (which was obvious and was their duty) since I was travelling with my fourteen month old and this is precisely why I made 100% advance payment but the hotel failed miserably, in fact upset me to the core.
on Dec 9, 2017
super location ,good hospitality and very calm and peaceful place hotel staff is also very supportive food was very awesome i visited there with my troup and everyboday was felt so good. must visit place
A hillside retreat
on Nov 21, 2017
We loved this hotel. There are a lot of steps so not suitable for people with mobility problems. This hotel is about 5 miles out of Udaipur and you have great views towards the city and lakes from the hotel main terrace where you find the bar and one of the restaurants.
Our room was comfortable, clean and on the same level as reception, one level up to the main terrace. There are at least three pools.
The food was exceptional with service to match. On our last morning we had to depart for the airport before breakfast started at 7am - no problem, a member of staff opened up early and catered our needs at no extra cost.
Away from the hustle and bustle of the City, just brilliant as far as we were concerned. Highly recommend.
Stunning location for some R&R away from the noise
on Nov 21, 2017
Fateh Gahr was the last of the eleven hotels we visited in our trip to India. We chose it as it is away from the city and so promised us some peace and quiet and perhaps good relaxation. It provided this - the views are stunning and we didn't grow tired of looking across to Udaipur and the lake. But management has some work to do if it wants to create a truly great experience for those us staying for R&R at the end of trip.
We were very fortunate and had a wonderful room at the corner of the hotel which enabled us to look out over two aspects across to the fields and villages. The hotel is very spacious with big courtyards. There is plenty of occasional furniture to sit in which looks great but is not necessarily that comfortable for western backs!
As my wife arrived at the hotel sick, rather than using some other restaurants, we ate all our meals at the hotel on the terrace. The staff were happy to provide 'sick person's food' that was off the menu. I ate on menu and had a mix of continental, Asian and Indian food, all of which was good and well served. It was great looking across to Udaipur and the lake while we ate.
Service was good and the housekeeping staff are charming and helpful as are the receptionists.
We're glad we came here and would recommend it for the views and quietness.
So why haven't I given it five stars? The reason is that the operation of their R&R activities need improving:
We spent much of our last day down by the lower swimming pool. The area is kept nice and tidy by one of the lovely housekeeping ladies who sweeps away the leaves. However, the sun umbrellas do not seem to be properly maintained by the relevant people (not her). There are only three of them and one that we were using didn't have the pin needed to hold the umbrella up. Explaining this in a call to reception proved somewhat difficult and eventually we had four willing but inexperienced people involved. All it really needed was a maintenance man with a large nail. It was eventually resolved but not in a way that looked likely to last to the next day (or be very safe). Additionally, there were the two of us and another couple down there. There is a phone there, but no member of staff from the restaurant or bar ever came down to ask if we'd like some to order some drinks. it seemed as though we were forgotten. It was very unlike the previous hotel which I'm giving 5 stars to.
We also chose to use the spa and each of us had a massage. These were nicely delivered by the staff...but the spa doesn't seem to have the normal spa atmosphere such places usually have (including the place I'd experienced earlier in the trip). As I was developing my wife's sore throat, i asked for some water in case I started coughing. That was a real problem - they didn't have any and had to go to the restaurant to get some. Yet normally when I use a spa i'm told to drink lots of water. As the massages started I asked if we could have some of that music - the ambient type - you get in spas. Unfortunately there wasn't any. My wife's massage finished 15 mins before mine, but there was no 'chill out room' to sit and relax at the end of the massage. So whilst the massage was fine and the facilities in the spa look good, it was somewhat disappointing compared other spas we've used at other 4-star and 5-star hotels.
Having said all that I'm glad we stayed here and I'd recommend it for the quietness and stunning views. But the management can make it so much better. If the manager had come to talk to us I would have explained this rather than put it in a review. It's a good place but a work in progress for R&R facilities.
PS The hotel is populated by some wonderful stone statues of sheep. They're great! We went to the shop to see if we could buy a model sized one as a souvenir of the place. Unfortunately there weren't any so we've taken some photos of them. they're fun and charming!
Palace on a hill
on Nov 20, 2017
Some of the lake hotels are probably more luxurious, but can't beat the incredible view and getting into the cooler fresher air in the hills. I did not get the chance to meet the owners, but it is a brilliant use of former palace materials to make a modern property. Food, service were excellent. The rooms were spacious, clean and comfortable. I would categorize their "running path" as more of a hiking path, but its a great way to get out into the country a bit. My wife enjoyed the spa very much, and felt that it was a great value.
Others have noted it, and its true. Its on a steep hill, so there are a lot of stairs. Just no way around that fact.