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Hotel East Palace

1 room, 2 adults
Good
3/5

Reviewon Aug 26, 2017

I cant say it's the best one..We were offered beds separately..The charging sockets of the room w...Read All

EN 43, Salt Lake, Sector 5, Salt Lake, Sector 5, KOLKATA, WEST BENGAL, India, Pin-700091 , Kolkata
Amenities:
  • Internet Access
  • WIFI
  • Restaurant
  • Kids Pool
  • Swimming pool
+ More

Rooms

Deluxe Room
Hotel Room
View Image

TripAdvisor Reviews

  • hotel_trip
    Review
    on Aug 26, 2017
    I cant say it's the best one..We were offered beds separately..The charging sockets of the room were of no use..we had to put our mobiles in the bathtoom to get it charged..the only socket was helping us out to charge our mobiles..the staffs were good..complimentary breakfast offered as we have booked the same hotel through oyo..Rest of the services were good. Enjoy..Have a pleasunt stay.😊☺... More
  • hotel_trip
    Had a good experience
    on Aug 12, 2017
    Checked in to the hotel for 2 nights, decent place, food was good. Rooms were also pretty decent, service need to be little improved. Proactive service was missing. Overall good. Have a nice view of sec 5.... More
  • hotel_trip
    Worst experience !
    on Mar 31, 2017
    This was the worst hotel ever stayed by us. Pathetic to be precise. lousy staff. Unkempt room, walls had leakages, TV did not work, breakfast was very limited options Checkin and checkout was painfully slow. Check in took about half an hour. Check out about 45mins as the machine was not working ! We had no option as this was a last minute online booking. The photos online were probably during inauguration ! Just 1 word for this hotel : AVOID !... More
  • hotel_trip
    WORST PLACE TO STAY in SECTOR 5
    on Jan 19, 2017
    Made reservation on phone 4 days before, spoke to guy called UTPAL , who confirmed that needful done, Even on 17jan before leaving delhi had re-confirmed the booking but to my utter surprise when I reached the hotel on 18 eve arnd 2245 hrs , I was refused room and the guy who confd the room was in the hotel and refused to show his FACE , post waiting for more than 45 mts at reception and lots of shouting , i was given a shanty room , minus cleanliness ( see pictures ) just to oblige at that point of time since it was quite late, The Room was not at all worth the money charged, You can get better place to stay , Please Refrain this property from stay. Breakfast was pathetic , un-edible. u can better food on the street. ... More
  • hotel_trip
    Decent stay if you are ready to compromise
    on Dec 22, 2016
    Hotel is located in a business district; has many eateries close by; Food at the hotel also quite decent, though priced high. Rooms are small but neat. Front desk staff are not very hospitable, those in dining were good.... More
  • Excellent
    2
  • Very Good
    6
  • Good
    6
  • Fair
    2
  • Poor
    4

Overview

Situated at a distance of 11 km from Kalighat, Hotel East Palace offers free internet facility for its guests. This hotel in Kolkata accommodates 28 spacious rooms. Some of the in-room amenities include telephone, television, air-conditioner, wake-up calls, telephone, wake-up calls and adjustable windows. The rooms have an attached bathroom with hot and cold water facility.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.