Loud and cold water
on Dec 22, 2017
Stayed here for 1 night, booked through Delhi based tour company. Room was very cold, bathroom dirty, no hot water for shower. Walls are extremely thin, we could hear the people next door as if they were in our own room. Particularly unpleasant when they were throwing up in the middle of the night which woke us up. The towels in the bathroom were disgustingly stained, no idea if they'd even been washed but we refused to use them. Breakfast was the saving grace of this stay and was quite good.
A Hell Hole
on Dec 1, 2017
Checked in on 30/12/2017 with check out scheduled for 03/12/2017. Today (01/12) it is after midnight and still unable to constant noise of dragging furniture and banging in room above mine. Reported to Receptionist who claimed children were creating the noise but at this hour they should be asleep! The noise has continued and as a 65+ year old am more than capable of recognising building works.
In earlier reviews it will be seen that the manager, Mr Dheeraj Kumar, admitted such activities do take place.Also at 10.30 the Rm phone rang and I was asked when I will be checking out!! No one seems to have the faintest clue. Check behind the brown drapes and it is a builder's yard with rubble everywhere.....obvious signs of building works.
Restaurant:- This is non-existent. Guests need to go across the road to another Hotel for breakfast if it is included in their booking! There too the only availability for a non-Indian is cornflakes. Tea bags provided but no hot water so you can choose to make your tea with hot milk!!!
The staff are not interested if you are not caucasian or Indian and speak hindi. I would not recommend this Hotel to anyone. Management gives the usual standard crap for a response to any unfavourable comment. DO NOT BELIEVE this garbage. I am of caribbean extract (look Indian to their uneducated eyes) but wear only western clothing and speak only English. The staff are fascinated with my British Passport and even claimed I am "Irish" having seen the caption at the front which states citizen of GB & Northern Ireland. I had to educate one receptionist on the make up of the UK.
Please please please, avoid this dump which was booked by our tour agent in Connaught Place. I will be doing a review on him but after I have returned to Dear Old London...how I miss it!!
A STORY OF BETRAYAL
on Sep 27, 2017
Booked this Hotel for a group of 29 pax. On arrival they gave us another inferior hotel declaring that this hotel is full. Our confirmation and advance paid are considered as lines drawn on water.They gave us Danish residency - which is the dirtiest, substandard dwelling we ever stayed. The Delhi Pride Management washed off their hands putting us in deep trouble in front of the Group. It wa son 9/10th Of sept 2017, booking of NEW BUTTERFLY HOLIDAYS, Kochi.
We came to know that almost all hotels in Karol bagh betray the clients. So, my fellow tour operators in Kerala, Never use hotels at Karol bagh.
We are taking the matter up with court of justice.
on Sep 3, 2017
My second visit to the hotel. Had given a shorter room becos of short duration of stay.
The rooms are unhygienic especially the bathrooms and the towels are all soiled.
Thought they will improve but the same.
Client handling are also not smooth. Staffs are also arrogant and we did not enjoy the stay.
on May 20, 2017
It was an excellent hotel. I came here to attend my cousin marriage. And we booked this hotel for our stay. I was happy with my decision to book this budget and clean hotel for my stay. Looking forward to visit this hotel again once i come to delhi again.