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Hotel Crystal Palace

1 room, 2 adults
Good
3.5/5

Very Rude Staff.. Not accepting booking from online if price is lesson Sep 16, 2019

I visited this hotel last week only. Manager is very rude. He asked me how much you paid for onli...Read All

Metro Pole Cottage Estate, Circular Road, Circular Road, SHIMLA, HIMACHAL PRADESH, India, Pin-171001 , Shimla
Amenities:
  • Restaurant
  • Bar
  • Lounge
  • Laundry facilities
  • Banquet facilities
+ More

Rooms

Superior
Hotel Room
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Executive
Hotel Room
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Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    Very Rude Staff.. Not accepting booking from online if price is less
    on Sep 16, 2019
    I visited this hotel last week only. Manager is very rude. He asked me how much you paid for online booking. i told him the booking amount, he rejected the booking right way saying we have ended contract with online bookings. That's a serious issue. if you have ended the contract, you should get it removed from site and then why are you asking for booking amount. won't recommend this hotel to anybody.... More
  • hotel_trip
    Nice view
    on Jul 31, 2019
    The view of surrounding is great. Rooms are clean and staff is helpful here. Bedding are clean and rooms size is big enough for couple. One best thing of this place is its location which gives amazing view and experience.... More
  • hotel_trip
    Nice location
    on Jul 25, 2019
    The best thing about the hotel is it's location near the lift. The view was not much in the room I was allotted.. The food was also good. Basically it had all the facilities required in a budget property.. The staff was also good ... More
  • hotel_trip
    Decent and Average place to stay
    on Feb 12, 2019
    This hotel is besides the tourism lift which takes you to Mall Road. The view from the hotel is amazing if you choose the rooms front facing. You can enjoy the sunset. The rooms are average. Hot water is available throughout, There is a lift in the hotel, so it becomes easy to carry your luggage to your rooms. The service is good. Staff is friendly. Food is okay not that great. Overall a good place to spend a night or two.... More
  • hotel_trip
    Review from a lady traveler
    on May 29, 2018
    I stayed in this hotel for 2 nights and 3 days .As I was a solo lady traveler so I contacted the hotel after my booking for the pick up from the airport . They sent the car with well behaved driver . I requested for an early check-in . They allowed for that . The location of the hotel is very very convenient as its close to the tourism lift . The staffs are very helpful and co-operative . They served with tasty breakfast . The room size is okay for a single occupant . You can have the view of the city in the night either from the terrace or from the restaurant . Its amazing . Overall I enjoyed my stay .... More
  • Excellent
    29
  • Very Good
    37
  • Good
    24
  • Fair
    17
  • Poor
    10

Overview

Located in the heart of the city on Circular Road, this budget hotel has 27 rooms, which overlook the natural ambiance of the Shivalik. Guests can dine-in at Silver Oak and relish to some delectable spread of Indian and Chinese cuisine, and can also splurge on the choicest of spirits and wines at Blush Bar. Children can enjoy a complimentary game of chess and carom board, but there are recreational activities like table tennis and pool, which can be played at extra cost.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.