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Hotel Crestwood

1 room, 2 adults
Good
3/5

The most terrible place to stayon Dec 15, 2017

Not clean No hotwater in shower. The front office person rudely said " im telling you now only th...Read All

8A, Mrigendralal Mittter Road, Nr 7 Point X'ing, Park Circus, Park Street, KOLKATA, WEST BENGAL, India, Pin-700017 , Kolkata
Amenities:
  • Parking
  • Internet Access
  • WIFI
  • Restaurant
  • Lift
+ More

Rooms

Deluxe Double Room
Hotel Room
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Executive Double Room
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Super Deluxe Double
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Executive Single Room
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Deluxe Single Room
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TripAdvisor Reviews

  • hotel_trip
    The most terrible place to stay
    on Dec 15, 2017
    Not clean No hotwater in shower. The front office person rudely said " im telling you now only that no hot water in shower " when i heard some one complain of geyser not working. pathetic food outsourced from other restaurants. Thise who found this excellent may necer have stayed in a reasonably decent hotel! Dirty torn towels. Cheap toilet paper. Highly priced for this -1 * hotel. If you expect any decent clean place to sleep thus is NOT one ... More
  • hotel_trip
    Only advantage is the Location!!!
    on Nov 12, 2017
    This is a typical budget business hotel in the heart of the city, whose only advantage is the location. Pros: 1. The Location is right at the busy park circus area and you get everything nearby 2. Wi-Fi internet worked absolutely fine which was a plus for business traveller like me. 3. Bed was comfortable. 4. Reception staff was accommodating and helpful. Cons: 1. Rooms are old and dated and need of immidiate refurbishment. 2. In Room A5 the AC was really noisy, upon complaining they shifted me to A4 which was decent and appreciated. 3. Breakfast is absolutely not of the quality you like for. Most unprofessional restaurant staff I have ever seen. in the need of a serious training of customer service. 4. staff was busy watching TV in the adjoining restaurant area, bread toaster was not working properly and staff had no answer for the same, 5. Staff was talking on loud noise and had no attention to detail. TIP: the management needs to seriously think of getting associated with budget chains like Treebo, FAB or OYO. If nothing, this will get the staff a proper training they need to in hospitality industry. Mr. Das, GM of the hotel is quiet friendly and concerned about the hotel but he needs o take some serious steps to improve the condition of the hotel.... More
  • hotel_trip
    Noisy air conditioner ruined my stay
    on Nov 7, 2017
    Horrible cheap window ac that made loud fan noise was a torture in the night. Had to switch off the ac to just get some sleep in the humid, damp room. The staff fained total ignorance when complained about this in morning while checking out- as if I somehow made the AC noisy. I am sure the previous occupant had complained and the next one will suffer as there won't be any repairing on that AC. Hope the review warns the future occupants!! Only plus is the location-... More
  • hotel_trip
    Checked our foreign cousins in
    on Oct 21, 2017
    Afsheen my sister in law was getting married. And she had a lot of last minute guests. We checked her husband's brother Mark into this hotel. Good room. Clean bathrooms. Centrally located. Had air conditioning and wifi. The windows could be opened though. The main advantage of this place was that it was within walking distance of our house. The English guest of course complained about the traffic noise at night....but then that's how it is in Kolkata.... More
  • hotel_trip
    Location and service is superb !
    on Oct 6, 2017
    Had a pleasant stay here! Whenever I plan to visit Kolkata I would love to book this hotel. This was my second stay here. Pros: - Close proximity to Kolkata landmarks like Victoria Memorial, Maidan, Park Hotel and US Embassy. - Food is delicious. Had Aloo Parantha, Idli, Vada, fruits and many more things as complimentary breakfast - Service is above and beyond. Prompt response is always appreciated. Cons Need to have better interiors and newer linens Adequate supply of emergency cosmetics like moisturizer is needed. I really enjoyed my stay here and would love to visit again.... More
  • Excellent
    10
  • Very Good
    16
  • Good
    17
  • Fair
    11
  • Poor
    6

Overview

Located near to the 7 Point Crossing, this 3Star hotel is designed with five floors and 41 rooms with contemporary designs and 24hours room service. Indian, Tandoor, Continental and Chinese cuisine can be relished at the Crestwood Coffee Shop-cum Restaurant, which feature aristocratic ambiance and is open for service from 7a.m to 11p.m. An 1100 sq feet banquet venue is also available to conduct private celebrations.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 11 AM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 11 AM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.