on Jan 4, 2020
Really loved our visit here but the cost is pretty pricey (as I believe most ryokan are). We liked this one because it had a private onsen within the room. Since the hotel was not full vacancy, they had the ability to serve us our dinner and breakfast in our room. This is a must-do stop for anyone visiting Japan!
on Mar 25, 2019
We stayed here for a night having wanted to splurge on our Japan trip, and thought the Hakone area would be fun.
The Ryokan was excellent in every way.
The room was comfortable, clean, and uncluttered, with an appealing esthetic. The view from each part of the room was beautiful, with unobstructed Mountain View’s, including from the onsen tub.
Of course the highlight was the onsen, and it was hard to contemplate leaving the relaxation of the bath. But it was worth it as they provided meals in the room. The food was interesting, delicious (though definitely adventuresome for American palates), and stunningly presented. They served on a gorgeous array of pottery and porcelain. The service was attentive, courteous, and helpful.
The only two slight improvements would be: 1) we would have enjoyed seeing the grounds and 2) there was a little bit of road noise, which wasn’t bad, but was occasionally noticeable.
We would stay here again in a heartbeat—only this time we would stay longer!
Wonderful relaxing trip
on Sep 26, 2018
Me and my wife stayed 1 night in this beautiful ryokan, and once arrived, they offered us a glass of italian spumante and a sweet roll.
Our room was the “Ashigara”, very comfortable in every way, very big and located on the corner of the hotel so we enjoyed the privacy and quitness of the place.
The room is well equipped with a Nespresso machine with 4 capsule, set of bathrobes and japanese style “yukata” pajamas.
In the bathroom you can find also a full set of body wash,conditioner and shampoo from Acca Kappa, toothbrush with toothpaste and razors.
In the corner of the room there is your private onsen, with windows around where you can admire the amazing mountain landscape while relaxing.
The dinner course is also a speciality of this place, a wide assortment of tasty well prepared dishes of the japanese cuisine.
The breakfast is a lighter version of the dinner, but not less delicious.
Last but not least, the staff was extremely competent and polite always up to your needs. Some of them also are English speaker so there wasn’t any problem with communication.
In conclusion, this was one of my best total relax experience of my life, really recommended for couples that are looking for some intimacy and relax.
on Apr 3, 2016
The most memorable stay of our holiday. Our room was beautiful with a great view. The staff are fantastic and the food is truly astonishing. I loved the private Japanese dining rooms. The inn makes you feel you are the only ones there. Only speaking English is not a problem. I would recommend getting the mountain view rooms, worth the extra.
A privacy oriented, full service onsen
on Dec 27, 2014
I stayed here for 3 days and 2 nights a few days ago and here was my experience.
We came in from Tokyo at around 6pm on the Hakone Tozan train and got off at the Kowakidani station. Thinking that the hotel was a 5 minute walk away, we walked up the hill until we found a gas station. Since the road was pretty deserted, we decided to knock on the door of the gas station, and the owner gladly called the hotel for us which was a REALLY, REALLY nice thing to do especially since the people in my party were already road weary.
The hotel picked us up in 5-10 minutes, in a Mercedes wagon driven by (as we would later find out) our attendant for our stay. The nice, young man spoke English and we were on our way to our lovely onsen.
Check in was straight forward, and we were shown our rooms within 5 minutes.
I stayed in the Kowaku room, while the other people in my group stayed in the Oowaku. Both rooms are on the same floor, at opposite ends of the hall.
------------------------------- ROOMS ----------------------------------------------------------------
The Kowaku room...
...was spacious and well appointed, with free use of a Nespresso machine with both a decaf and espresso capsule with cream and sugar. The futons are standard with one pillow each, so don't expect western style mattresses. The wet area where the tub is would serve to be my heaven for the 3 days I stayed there. It was the first time I've tried the Japanese way of showering (sitting down on a stool), and I must say, I am a convert! The steam coming from the tub enveloped me in warmth as I came in from the winter cold, and after our journey in winter, it was indeed a warm welcome.
A thermos of cold water is provided on the coffee table, and a yukata with obi and jacket is provided also. Toiletries are: Toothbrush with toothpaste, 2 kinds of: shampoo, conditioner, body wash, a folding brush, a razor set, a wash cloth, hand soap, lotion, face wash, face lotion. All the bottles are the big bottles you would normally use at home, and not the regular small hotel sized bottles.
The tub is big enough for 2, but since I stayed there alone, I had it all to myself. The attendant even pre-warms the bathtub for you before you come back from sightseeing! The view from the room is that of the road in front of the hotel, but since I spent most of my time in the tub, I didn't really mind.
Note: there spout where the spring water comes out from drips, so if you're easily annoyed, you've been warned. For me, the dripping of the water was relaxing actually, and I barely noticed it when I went to bed.
This room is the bigger room, as is specified on the website. It's a corner room, with a nice view of the mountains, and the tub is larger than the tub in the Kowaku Room. So basically, what you see in the pictures is what you get. The sleeping area of this room has its own room to keep the heat in.
NOTE ON WIFI: The Kowaku room is just above the office (no worries about any noise coming from downstairs, there isn't any) so I got wifi, however the Oowaku which is at the other end of the hall, did not.
--------- FOOD ------------------
We got the normal food package, but "normal" would be an insult in describing the food we got. Dinner was always EPIC, it stretched for 2 hours with soooo many dishes that we all went into a food coma afterwards, and we had a hard time keeping awake until dessert!
Breakfast was also huge, unless you are an absolute picky eater who insists upon having so and so for breakfast. Same goes for dinner. I respect the chefs who prepared our meals, and see the love and care they have put into our food. I have never had food this fresh, and the vegetables were so crisp that I ate them plain! The flavours of the food reflected the surroundings, and our breakfast combined with the view from our dining room downstairs provided our souls with nourishment as well.
----------------- SERVICE ----------------------
The best part about this hotel is the car service (which is included in the price) that drops you off and picks you up at the train station at a specified time. There is also a cell phone in the room, which you can take with you to call the onsen if you need anything, or if you need to be picked up earlier than agreed upon.
This onsen is completely for rest and relaxation, the staff are always there when you need them (but I'm not a demanding person). They even drove my friends to the nearest convenience store which would be about a 20 minute walk from the hotel going towards Kowakidani station.
-------------- IN SUMMARY -------------
This onsen gave me and my friends the ultimate in rest and relaxation that we needed. Sure, I've encountered a few fish bones in my meals (about 5 bones in total), but I won't let a few fish bones ruin my opinion of this onsen, and our attendant was just amazing.
I would like to return again.