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Hotel City Height

1 room, 2 adults
Good
3/5

Spacious rooms at affordable rates and great service on Jul 21, 2017

We booked one room for our stay in Delhi for 4 people. The room was spacious enough to easily occ...Read All

4769, Main Bazar, Pahar Ganj, New Delhi, Paharganj, NEW DELHI, DELHI, India, Pin-110055 , New Delhi
Amenities:
  • Parking
  • Internet Access
  • WIFI
  • Restaurant
  • Transportation Service
+ More

Rooms

Tripple Room
Hotel Room
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Executive Double Room
Hotel Room
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TripAdvisor Reviews

  • hotel_trip
    Spacious rooms at affordable rates and great service
    on Jul 21, 2017
    We booked one room for our stay in Delhi for 4 people. The room was spacious enough to easily occupy 4 people. Toilets was clean. The blankets were a little soiled was the only flaw otherwise we had a very comfortable and pleasant stay. Overall I would recommend the hotel for pleasant stay. ... More
  • hotel_trip
    near by station for average stay
    on Jun 21, 2017
    Its hard to find entrance for 1st time visitors in crowded area of pahar Ganj. I cant review in depth because my visit for hotel is not more than 4 hours.suitable for people on low budget. 'good for solo travelllers'... More
  • hotel_trip
    Worst Hotel Experience Ever!!!!
    on Mar 27, 2017
    This was the worst hotel experience I have ever had! I travel extensively and I have had some bad ones but this beats all! My business associates in Delhi booked my room on Bookings.com. The reservation was for 4 AM as my flight arrived about an hour earlier. I arrived at the hotel completely travel weary following a 12 hour train trip and 22 hours of flying to get there. First, the night clerk would not answer the phone or open the door. When the phone was finally answered I asked for someone to come out and take my luggage in as is customary (there was a lot of luggage and there was no way I could safely handle it on my own. Night clerk hung up the phone and failed to send anyone to retrieve the luggage. I finally convinced the MERU driver to go in and find out what was going on. Eventually the hotel door was opened and the MERU driver and I took the luggage in. At this time I went to the check in counter and stated that I had a reservation for 4 AM. The night clerk looked me right in the eye, while holding his printed copy of my reservation in his hand, and shouted "You do NOT have a reservation here!". OMG! I was looking right at his copy - Note - (The first night was already paid for on my business associates credit card). He then tried to charge me more than the bookings.com rate and in the same breath turned around and rudely pointed at a sign behind him and said "You also have to be gone at noon!". Please remember I arrived at 4 AM and now it was almost 5 AM. My business associates were driving in from another city and would not arrive in Delhi until 9 AM and I was at a loss as to what to do. I had not exchanged any cash yet and I was not in a position to pay double for a room for a few hours. Why did he want cash up front for a room that had already been paid for on a credit card??? (It is customary to pay when you check out) I asked the night clerk if he could please give me the room that was reserved and paid for and that we would sort his denial of my reservation when my business associates arrived. He flatly refused and told me to leave!!!! I was SHOCKED!!! What am I supposed to do with all my luggage at 5 AM in Delhi with no place to go??? And why am I being denied the room that was reserved for me??? I finally reached my business associates who made the reservation and they called the night clerk. At this time the night clerk lied to them and told them that I "REFUSED" the room. He hung up and minutes later sent one of his night helpers over to tell me that I could have a room if I paid the exorbitant rate they offered, provided I was out by 7 AM the next morning. I said that was ridiculous and asked why they would make such an offer? He stated that he was not about to let me stay one minute past 24 hours (Very HOSTILE man). He then told me to get out again! I told him I was already on the phone with my business associates, as they had called me back and advised that I stay right where I was in the hotel lobby (if you can call that shabby room a lobby) until they arrived. I told the night clerk there was no way he was throwing me out onto the street and that it was bad enough that he had denied my reservation. My business associates were now worried about my safety. I sat in that lobby for 5 hours with no access to a bathroom. By the time my business associates arrived I was completely exhausted and mosquito bitten (mosquito bites are no joke in this region). The night clerk argued with my business associates and vehemently refused to give them a visiting card or his name (which further raised our suspicions about the guy). Admittedly, I also had some choice words for him as we left. We will certainly not return and would advise other travelers to avoid this place.... More
  • hotel_trip
    Sticky rough hotel
    on Dec 28, 2016
    Staff were dishonest and tried to have us pay our bill several times. Get a receipt after you have paid, online or if at the front desk insist on one after any payment. Tile floors sticky through the whole hotel because they cook in the lobby with no extraction. Walls and headboards need a good clean. They didn't take visa cards for payments which was hopeless post demonitisation when rupees were so hard to get. Get your act together join the modern world and get a card payment system. One month after demonitisation travel cash is still too hard to get.... More
  • hotel_trip
    Rats, Disastrous & misleading images
    on Nov 29, 2016
    To start with the images on across all websites were misleading as the entrance is via a small corridor between shops, the hotel is a shopping center reconstructed with the reception below ground level. The entire setup at the entrance was bad, Having checked into one of the rooms, the mattress were sloppy with no complimentary water, tea or coffee with very dirty sheets, Pillows and floors. However deciding to stay in the room just for the night as it was too late to check into another hotel, the worse thing happened RATS and that was it. Payments is accepted only with local Indian cards to make things worse i had to go 3/4 km in another hotel named Le grand Guest House as its a sister hotel This place needs to inspected by the tourism board and permanently shut down.... More
  • Excellent
    11
  • Very Good
    13
  • Good
    10
  • Fair
    6
  • Poor
    18

Overview

Hotel City Height is a well-planned budget hotel in New Delhi. This budget hotel accommodates its guests in spacious rooms. Laundry, onsite parking, front desk and and many such modern facilities are available to cater to the needs of business and leisure travellers.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.