Old crumbling hotel in a great location
on Feb 15, 2018
Stayed for 2 nights in February. Overall hotel is quite old and not very well maintained. Housekeeping staff is basically just an underage boy. Location is very good right behind Phoenix mall and has a lot of shops around including a coffee day right opposite.
on Jan 24, 2018
After arriving in Pune i realized i had picked a terrible place to stay. That's when a friend recommended Brookside and as soon as I arrived I knew I had made a tremendous upgrade. Overall the place made it very comfortable and relaxing to make it you home base as I explored the city and visited friends. Another plus was how close it was to the Phoenix mall. just a short walk to the shopping center which had pretty much everything under the sun. the surrounding area was also filled with plenty of places to sit and enjoy great food. The service at the hotel was very accommodating. I can't say i have anything bad to say about it. as for the front desk, I have to say their staff is top notch. As soon as I walked in I was greeted by Meenu Kumari the desk manager and right away i knew I was in good hands. Thank you for 4 great days and comfortable nights.
Very sad experience
on Nov 12, 2017
I got very sad experience at this hotel. I was here for business visit at Pune. They gave me a room which was not at all clean since ages.
When I check-in there was a thick layer of dust on floor. Room number 504. Next day I complained this to reception then I got new room which number was 309.
That day I decided to ordered food from room service. No one pick up my call in room service. As there was a party going on inside restaurant. So even room service attendant was busy with party. So I gave my order to front desk person. I had few drinks before my food comes in so I asked for ice and water. Ice was so bad quality for which they charged me rupees 100 for 2 buckets of ice. I ordered food at 10.30 and my food came inside room at 11.30. As a chef even I know biryani don't take 1 hour of preparation.
Overall it was very bad experience. I will say don't go in this hotel even you are getting good deal.
My one night stay
on Nov 9, 2017
Room was spacious with tea maker, TV, internet I stayed in room no 302. Bed was comfortable. Lighting arrement is good. One can read and write. Service is fast. room service is available with extra charges. Break fast is buffet. Lot of variety of Combo food is also available which is sufficient for single person.
Onle problems in wash room are bath tub and commode.
GOOD SERVICES AND STAFF
on Oct 26, 2017
i had booked hotel 23rd oct to 25th oct , nice location, staff is very helpful , a reception boy Munshad is very good and friendly, hotel room services is nice. The staff in the restaurant are very good. Food is very good and tasty. A very good budget hotel. i enjoyed my stay here......