on Jan 29, 2019
We went on a family trip to chennai from Sri Lanka through a Travel agent call 'Lanka Tours' according to the itenery they have arrange BKR grand hotel right in the chennai city. We wanted the best room, so they have allocated, room 336 for us which is a big room. But not worth for money we spent. I have no idea whether the travel agent charged a big amount from us and kept a big margin and allocated this hotel.
No WIFI in the rooms
Poorly maintained room and the toilets (toilet was full of Urine smell)
Poorly maintained hotel
no wake up call given on request
Convenience for shopping
Helpful staff ( Saravana /Shabeer and karthik) and belldesk.
Amazing food - Pure Veg
Complained to General manager (Mr.Vijay)
Only response was given by saying "SORRY"
Which is well taken care of their guests. Fantastic response.
Not worth for money at all. Dont try this hotel.
Photos attached here for your reference;
on Sep 8, 2018
I just stay one day in this hotel on 29-August-2018. Breakfast nice, Reception staff nice and all hotel staff friendly and helpfully. I get nice room and whatever i asking and them just bring for me, So nothing to complain about this hotel. Nice location to stay in chennai!
Not a perfect experience
on Aug 25, 2018
I like the fact that the hotel's location is good and convenient for shopping.
A/C was not working. The response to complains were not successful. As for the staff, they were polite and spoke nicely. But, like I said, the outcome of attending to guest concerns were not promising.
According to me, the rooms were not very spacious.
Also, poor wifi and network.
The worst hotel in the town
on Apr 30, 2018
Our experience was really bad.
The hotel was a club at entrance..the day we arive there were fight.
No space for tempo traveller parking, hence you might need to get down at main road and pull your luggage in
The rooms are smelly as its seems to be really and old property that need to be refurbished. Water Leaking at lift are, cockroaches in the room, water problem is another headache ..at times it can be rusty in colour.
Except their frontdesk staff...their bell boys are with worst attitude.
We checked out next day itself.
on Mar 5, 2018
Hotel doesn’t look anything like in the pictures. It wasn’t maintained properly. The rooms had a damp wood smell, toilets were dirty and the toilet doors were bad (wood rot). Corridor ceilings had huge holes and black stains. Had to leave the next day to another hotel . Hotel was placed in a very good location surrounded by shops ,friendly staffs. They attend to you properly and patiently, it’s a pity the hotel became like this without proper maintainence .So much of difference compared to years back! .