on Jan 1, 2019
There was a miscommunication in beginning regarding our booking which we were fine with. Customer service besides the receptionist is good. Room had no hot water, was kept unkept but it's ridiculous to pay 23000 rupees for 5 nights for a place that does not maintain their facilities. There was a day when theydid not have any water as well.asked for rate to be lowered based on all the issues but they preferred me to write a bad review on trip advisor instead. Come to this hotel only when no option is left.
on May 20, 2018
Got a good deal. People were friendly and helpful. Room was clean and everything was good. The breakfast buffet was small but fresh and good. Very accessible and in the heart of Malad. Except for the parking which can hold just 3 cars at a time we had a decent time at the place.
Excellent Experience, Awesome Staff, Good Location
on Mar 4, 2018
I had a great experience with them, had booked around 7 rooms, as I was there to attend a function.
Right from the manager Mr. Ankur to other members namely Mr. Aadik, Ms. Bhavika, Mr. Nitin and Mr. Juggal everyone including the support staff were not only courteous and professional in their approach they also were quite helpful they were one of the main reasons that we all had a pleasant stay. I would also like to mention that they accommodated some of our requests and helped us in best possible way. Thank you, Guys,
The hotel is located on the main road and is close by to two malls. You can get a rick or a taxi easily. The property has a restaurant attached to it named 29, they food out here is good, although some might find it a bit expensive. The hotel is well maintained and is neat and clean. The rooms are specious and the bathrooms are well maintained. Good for families as well as couples.
I might be a bit biased for them as I am not able to think of any negative points/cons regarding my experience with them. I do hope that the staff can maintain the same level of courteousness and professionalism.
on Nov 4, 2017
i had the best experience in medium budget room in Mumbai ; the room was recently refurbished and renovated so the room was fabulous ,the staff present were really very helpful , There was no hassle in checking in ,hospitality was great ,food wasn't a issue as there's a great restaurant downstairs , will look forward to stay at Hotel Aura again ,i recommend this hotel to all .
Great Location and Awesome experience
on Oct 25, 2017
I had a great experience during my stay at Aura. Location is great. Room size and the interiors is amazing. Hard to find such huge rooms in Mumbai at a cost effective price. I shall recommend Aura to one and all. Its newly renovated and gives a cozy feel to your stay.