on Dec 16, 2018
The hotel is located in posh area and on a walking distance from Nehru Place and adjacent to Kailash colony metro station. The reception is small but manager was good. Rooms are spacious and cleanliness is good. The worst part is restaurant and room service. The rates are high .
The worst experience ever.
on Aug 31, 2018
This has been the most horrible customer service I have ever recieved and to my shock from a reputed organization like Oyo. Checked in at 12:30 am and found absolutely no water supply in the washroom. Called up the concerned manager multiple times and got assured that it will be available within 20 mins. Failure to which I again approached them repeatedly. Tried contacting oyo for help but nothing was done to resolve the issue until I decided to ask for a refund and leave after waiting till 2:30 am at night. Upon this, the property manager misbehaved with me as well as with the 2nd guest along with me. Upon complaining to oyo, a conference call held by one of the your executives but the property manager denied everything and was adamant about the fact that two buckets of water was provided which is completely false. Recieved extreme harrassment and misbehavior from the property manager. Do not even think twice. Absolutely not recommended. Much better options available in the same price range from competitive organizations with much better customer service and trained for customer relation. Extremely unprofessional. Absolutely the most disgusting experience.
Booked the Hall at this hotel for Family Function but it was disaster.
on Aug 15, 2018
Wish I could rate them negative. :(
Very pathetic service received from management , staff , waiters.
I booked Atithi for engagement ceremony, Managers AJAY AND PRIYANSHU gave us fake promises for food and services at the time of booking.
But on the day of event, place was not even ready till 7 pm.
Event location is on 4 floor and Lift was not working. Every guest had to used stairs to reach top floor including old people.
Most important A.c. was not cooling at all.
This was just a trailer
All the guest reached and no waiters and other service staff was present to serve the guest.
After calling multiple times manager, snacks started.
Infact, we have to ask waiter every time and other staffs to bring food and even we have to involve ourselves to serve our guests.
Really unprofessional service received from staff and things changed from poor to worst as soon as I made the payment during party.
When they received payment, they stopped cooking food and all other services.
After calling manager many times, food started to prepare at 10pm again.
Many of our guests leave without eating food due to unprofessional staff and non availability of food on time.
Request others not to book this place.
The Staff is rude and ill-mannered. Book at your own risk !!!
on Jun 25, 2018
I would like to share my experience with this hotel. I had to organize a birthday party for my daughter and i got calls from someone from this hotel. They had recently renovated the hotel and this person tried to convince me really hard that their hotel is awesome. But when i asked him to share the pics after renovation, he told me that they missed to take the pictures and he asked me to visit the hotel in person. This person had already shared me the pics before the renovation was done and in those pics the hotel looked horrible. So i was not convinced to visit before i see the pics after the renovation. But when i was not convinced, this person started behaving rudely over the phone itself. He also made personal remarks which i could not share here. But thankfully i got to know all this before the booking other wise i would regret myself for a longtime that i chose a terrible place for the first Birthday of my daughter. So please don't believe in what they people say.. And infact i would say stay away from this place.
Great place and good staff
on Mar 12, 2018
I stayed here for 2 days. I found hotel clean and room service was good. I got this hotel value for money. This hotel is close (apprx. 100 meter) to kailash colony metro station and connect main delhi. Apart from that hotel staff was very polite and helpful, even they served dinner late night, good and tasty food. I enjoyed my stay and highly recommend for travelers.