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Hotel Alpine Tree

1 room, 2 adults
Good
3/5

Cancelled my booking without notifying meon Apr 3, 2018

Horrible...we had the room booked in advance to spend the night after our flight arrived at 3am, ...Read All

A-65 Mahipalpur EXT,NH-8, Near IGI airport, Airport Zone, NEW DELHI, DELHI, India, Pin-110037 , New Delhi
Amenities:
  • Internet Access
  • WIFI
  • Housekeeping
  • Room service
  • Laundry facilities
+ More

Rooms

Deluxe Room
Hotel Room
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Classic Suite
Hotel Room
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Last Minute Deal Deluxe Room
Hotel Room
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Executive Room
Hotel Room
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Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    Cancelled my booking without notifying me
    on Apr 3, 2018
    Horrible...we had the room booked in advance to spend the night after our flight arrived at 3am, only to go to the hotel and find out they have no room for us. They did not notify us or contact us, then they tell us that we called and cancelled the room, when we did not. Travelling with 3 children and my wife, at 3 am, we had to search for another hotel in Delhi. Do not book with them!!!... More
  • hotel_trip
    This hotel needs to be closed down
    on Dec 29, 2017
    I don’t want to post a mean review, simply for reference for other travellers that perhaps had my expectation when booking: The rates are very affordable at £30 a night, so of course the expectation of any luxury is not there, simply requiring a basic, clean accommodation for transit, as it’s next to the airport. I have to say all the staff were wonderful and very pleasant and professional, however the room we were given was a health hazard. From a health and safety perspective, the dampness, you could feel it in your bones after 5 minutes of being in the room, this is probably due to there no being any ventilation as the fake window is actually a wall, so no natural light or air. The sofas looked tatty, mouldy and musty, full of stains. The bathroom was a shower room with a bucket and did not feel clean and the bedding had stains. From a comfort perspective, it was like a prison room caving in, the ceiling had exposed cabling, empty minibar, most uninviting space I have even been in, I would rather sleep at the airport. My husband and I spent a whole 15 minutes in the room, whilst booking in to a holiday inn round the corner (what a difference £80 makes) and told management we had been bumped on to a flight. We felt terrible leaving without giving proper feedback, as 2 people from management came out to ask if there were any problems with the room, but to be honest we just needed to get out of there and felt if they were asking us, they really did have a problem, they need to understand that a hotel room can not be sold in that state, I know this is India but you are next to the airport and selling rooms to international clients. In any case we paid for the room and felt bad but there was no way we could spend a night there or even an hour, it was thoroughly depressing. I really do hope management try to improve a few key things : - furniture : sofas need throwing away -lighting : a few lamps and lighting change might make the room more inviting - bathroom : proper shower, fresh paint, new clean units - bedding : ensure it is clean and stain free - dampness and ventilation : this needs to be sorted out ... More
  • hotel_trip
    Very bad
    on Dec 6, 2017
    The hotel is really unprofessional and not suitable .The food is really horrible and when you complain they just neglect.No hot water in the room.Breakfast was really horrible just dumped in a hall and no body to serve or give water.you need to just find the place come,eat and go... More
  • hotel_trip
    Amazing changes in a year
    on Nov 27, 2017
    our last stay was a year back was disaster....Sorry to say but this we have seen improvements in very cheap price almost half of our last stay price and double of improvements but rooms are still old fashion in expect of lights in room. stayed with group of my friends and I always book for my friends this time they did not teased me :)..keep it up alpine tree. Natalia... More
  • hotel_trip
    Most favorable stay at hotel alpine tree
    on Nov 26, 2017
    Family liked the stay here. Buffet breakfast was provided in basement in restaurant by hotel. I like the stay here. Rooms are not new but comfortable and clean . Even bathrooms are very clean.wifi works good. I recommend this hotel to other travelers for short stay. But this hotel is best near subway station in price expect. ... More
  • Excellent
    18
  • Very Good
    18
  • Good
    16
  • Fair
    13
  • Poor
    17

Overview

Conveniently located near to the Mahipalpur Red Light and International Airport area, this 3Star hotel maintains 45 guest rooms with views of the airport and the expressway. A multi-cuisine fare is available in the menu at The Taste of India Restaurant. There is also a 2500sq feet Royal Banquet to hold private events and is maintained with audio-visual equipments. A swimming pool and a fitness center are available for the recreation of the guests.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.