on Dec 4, 2017
They providing good service and hotel maintenance also good and the way treating customer is also fine. It is also safety for us. The service provider are very coordinate to serve to the customer. We personally recommended that my close friends and family member about this hotel.
Hill hock resort experience
on Dec 1, 2017
Worst resort with untidy rooms, taps broken,cook receptionist server all in one person to attend. No god food quality. We booked two rooms but were provided each room on opposite sides with two separate entrances.My room no.202 was surrounded by all types of insects in night time .horrible experience at all.
Worst resort ever. No value for money, inefficient staff. Manager is too busy to meet the guests and their requests !
on Oct 17, 2017
The resort is disappointing in every manner !The rooms are in awful, with taps being broken or without handles, the bed sheets and blankets smell like hell, proper toileteries not provided. The manager is apparently too busy to even meet the guests...and forget about listening to your requests.
No room maintenance before the guests check in. Only resort, where the cook, staff does not have any idea about the food and their price which is present in the so called Menu card and runs to the manager for it, every time you ask for the price. Also the price range is quite high and the service not at all upto the mark. The staff does not know English or Hindi and when they have a communication problem, they run off to the manager to talk about it.. and still the manager refuses to come and listen to our request. The water they get you as filtered water is the water filled from the wash basin,which happens when you are not looking ! And the world's only resort whose lights outside the is switched off at 10 pm at night because its a "RESORT !!!!!"
If by chance you have booked 2 standard rooms which happens to be on two different sides of the hotel, connected by spiral steep staircase and it rains every night in Munnar so you can guess the plight... as the lights outside the rooms will be forcefully switched off! In case of any emergency in the other room,its impossible to even reach there in such a situation. Then the tubelight of the room also goes off and the staff very smartly tells you that it cannot be fixed at night and you have to work in the bed lamp ! Staying there was like living in hell for one night !!!
The location of the hotel is good , but its quite a bit far from the main town hub and is not easily accessible . Most incompetent staff and manager !
Hotel is in Lap of Nature Beauty
on May 10, 2017
I went in march 2017 with my family, hotel is quite famous it seems as i found no difficulty to reach there by public means, I wish to mention this a number of times that if you are a nature lover and looking for a hotel of good budget (not that expensive) then do opt it. Rooms were quite clean, Room are of very small area but the view from the lawn area of the hotel is mesmerizing, a cup of hot tea with a good music will add a cherry on the cake on to this. Over all stay was comfortable and i enjoyed a walk in morning in the tea garden outside.
Good budget hotel
on Dec 13, 2016
Nice location, Best view surrounded with tea plantation from the balcony, weather was cool so AC rooms not required. Rooms are clean but quite small. Food is costly,No restaurant in this area hence you haven't any option to go out for a dinner.