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Hilton Chennai

1 room, 2 adults
Very Good
4.5/5

excellent serviceon Feb 10, 2018

I had the opportunity to stay in this property 2 times in the month of Jan and the service of Mr ...Read All

124/1 J.N. Salai, Guindy, none, CHENNAI, TAMIL NADU, India, Pin-600032 , Chennai

TripAdvisor Reviews

  • hotel_trip
    excellent service
    on Feb 10, 2018
    I had the opportunity to stay in this property 2 times in the month of Jan and the service of Mr Prabhu from Concierge and Mr Ahamad the Front Office Manager is worth mentioning. Cudoos to the team in Chennai Hilton.... More
  • hotel_trip
    Housekeeping and Cleanliness
    on Feb 10, 2018
    I had been staying at hotel Hilton since January 02, 2018 i feel like homely. My room is regularly maintained and cleaned by Ms. Sinduja and Dinesh(Executive) from Housekeeping i met them personally and felt like being with family members. Special thanks to both of them for providing such a good service. I would recommend to stay at this hotel any time if opportunity arise. Thanks and Regards, Nitin... More
  • hotel_trip
    Excellent Service throughout my stay
    on Feb 9, 2018
    I was very inpressed with the overall service at this hotel, however, I have to especially mention the housekeeping team of Dinesh and Sindhiya call executive floor their attention to detail was very impressive they both take great pride in what they do and try their hardest to make sure that every guest feels comfortable with their attention to detail.... More
  • hotel_trip
    Noise is unbelievable, not worthy of Hilton brand
    on Feb 9, 2018
    I have never stayed at any 5 star hotel that has a really really noisy nightclub on its roof whose sound echos down thru many floors. It’s 2 am and I am 2 floors below the roof bar and it’s loud ! What type of competent hotel gm allows this ? Surely the room revenue 100 + far rooms below fat outweighs the revenue from the rooftop nightclub . You to call complain too and the volume gets louder!... More
  • hotel_trip
    Good hotel with minor flaws
    on Feb 4, 2018
    The hotel is actually not that bad, even though quite expensive for the region. There are a ton of facilities I didn't make use of being on a business trip. My room on the 9th floor was large and had features you typically only get at a level up in the Hilton brands (Conrad). But a few remarks because I know they actively seek feedback and hopefully act on it: - room service: During my stay, I ordered room service dinner 3 times. I'm perfectly happy waiting 30-40 minutes for the burger or pizza to arrive, but each time the food was as good as cold. Cold burger, cold fries, cold pizza. Plus the room service guy had a very strong sweat smell that didn't improve appetite. Breakfast: ordering coffee remains a challenge at the breakfast buffet (which is by the way very good). You either never get it, or you get the wrong order, or it takes a long time. Then finally: the rooftop bar. I booked an extra night on Friday even though I had to leave for the airport at 1AM, but was hoping to get a few hours sleep before. Unfortunately, being on the 9th floor just underneath the bar, the beats drilled down in my room so sleeping was almost impossible. Then the lobby at 1 am looks like a club including bouncers and drunk groups of party goers. Getting the airport transfer took quite a while because we had to wait for all the taxis picking up/dropping off party people.... More
  • Excellent
    1057
  • Very Good
    376
  • Good
    82
  • Fair
    33
  • Poor
    32

Overview

Located near the main commercial, IT and business districts

Policies

Check in Check out

Hotel Check-in Time is 03 AM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 03 AM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.