Not as expected
on Jul 23, 2018
Very bad location for family people very next to bar , rooms very very small . Bath towels were dirty and old . I booked through ibibo for executive room , the amenities given by them didn't match . Overall not happy.
good location but poor maintenance
on Aug 18, 2017
I stayed this hotel 4-5 times in past 2 years, & overall the hotel is a good location, very near to EM Bypass & Ruby Hospital. But the hotel is not properly maintained as the rooms need many repair works. Lift is also required repair works. Service persons need to be more polite as per my experience. Sometimes I experienced bad smell from the fish in my diner.
Nice Low Budget hotel in Posh Area of Kolkata
on Mar 19, 2017
Stayed in this hotel during weekend in March this year. If you are looking for low cost budget hotel in Ballygunge Posh Area , this is good one. But Rooms are small , so 1 night stay is ok here. well connected place. Near by Hiland International is there but bit costly compared to Hiland Inn. Overall good experience. Recommended for budget travellers.
Bad service leading to overall very bad experience
on Dec 18, 2016
Hotel's only advantage is convenient location, i had booked a room through makemytrip, the room given to me on arrival was on the ground floor adjacent to the reception. With disturbance all the time, catching a good sleep was out of question. Room itself was very small with a pillar right in the middle. Bathroom was okayish. The person at reception was bad mannered and not at all cooperative. Breakfast offered was in a congested place, with rocky tables and chairs, an no one was bothered to look into it. while checking out the reception fellow lied that their card machines are not working and that i have to pay cash. There was no mention of it at the time of check in. On repeatedly insisting that i have an important meeting to catch up, they sent an errand boy along with me to hunt for ATM's with cash(demonetisation effect). After finding none and threatening of complaining to police, the shady hotel, took out the machine hidden from plain sight. Attempts were then made to fool, by pulling out the telephone wire and not swiping card properly and trying to blame it on the machine. After much commotion and me taking the machine into hands and swiping the card, payment was made. To give a bill, again it was told printer is out of ink. Overall it was a very bad experience. Shady hotels given a renovation but attitude stays the same..fleece customer to make a quick buck
Great location but Poor Management
on Oct 11, 2016
Poor management n mistrust between staff makes this hotel poor in over all service. Stayed for 3-4 days, rooms not fit for 3+ 1 familiies. OK for bachelors. Inner staff distrust also is a cause of concern here as they do not talk well for their own peers. Manager Tanmay is a nice guy but his folks are not upto mark. All that he promised were never kept in line to our expectations.