Mr chris mulvanny
on Dec 27, 2017
Went on the first of December 2017 been there many times starting in 2002 on this occasion found it to be terrible had to wait in reception for nearly 5 hours after the journey from england for the room during the stay many people were not well that my have been due to the pool being green work was carried out it took 3 days to clear but guests were not informed to keep out and also the food was very repetitive this has to be the worst stay out off all the times I have stayed there its going downhill fast
on Dec 26, 2017
What a fab holiday we've had at the HVC. Echoing the positive remarks already made. Especially loved the garden area - a peaceful sun bathing spot away from the pool. Entertainment good in the main, particularly the illusionist (really very good) and the African dancers. Staff are excellent, food yummy, location amazing - if you like it quiet. Beach ..... WOW! Water sports available about 10 mins walk away.
Winter sun break
on Dec 26, 2017
Arrived at the heritage resort sat 9th Dec for a weeks all inclusive holiday pre Christmas to relax. This resort surely did this! On arrival after an efficient 20 minute transfer time, we were taken to an air conditioned room , drink, and asked to complete check in details. Very efficient check in, cases taken straight to room. This resort is very laid back with great staff. Reception extremely helpful and polite. The all inclusive option is great...main restaurant provides breakfast, lunch and dinner with snacks provided at pool side mid morning and mid afternoon. The mango restaurant is al a carte and needs to be booked in advance, this is a simple procedure at reception and highly recommended. Great food ,service and a beautiful location. Lester the waiter was very efficient. On a Monday and Thursday evening the staff prepare the pool and outside area for gala evenings, which are fabulous , amazing food and entertainment.
During the daytime from 9 am Harry the entertainment leader enthusiastically provides, nature walks , bicycle rides, and many fun games throughout the whole day. we went on the bike ride and it was great fun , left nice and early 9.30 so it hadn't got too hot. Harry is amazing and a great asset to the resort.
The beach is a five minute walk and its a beautiful beach, one of the best I've seen. lots of beach shacks to walk to for a drink and a relax. Easy to walk a few miles up the beach and get a Tuk Tuk or a taxi back to hotel.
We will be returning to this hotel next year.
Comfortable well managed hotel
on Dec 26, 2017
We checked in for 2 weeks on 3rd December, our first stay at the Heritage and our 7th time in Goa.
We prefer Bed and Breakfast as we dont spend a lot of time in the hotel but for some reason our tour operator TUI has stopped offering choices of B&B hotels in the south. Therefore we didnt set out with the intention of using the all inclusive facilities every day and all day prefering to spend our time on the amazing beaches and with locals rather than other british travellers which we can do at home any time.
The hotel is around 25 minutes drive from the airport. Which is handy when you go home pick up was at 8:30 am
Very warm welcome and painless check in, we did not have to wait long to be shown to our room. (This made up for the 2 & half hour wait at passport control with 2 staff trying to process 2 planefuls of tourists!) we were not issued with all inclusive wristbands as most hotels and this was appreciated. As all other reviews have noted all the staff from manager to gardeners were all very polite, helpful and smiling throughout our stay.
We had a ground floor room with a little patio overlooking the pool which I found quite amusing, explain later!
Large, comfortable and very clean, cleaned daily and issued with fresh towels. This is the only place we have stayed that actually had comfortable pillows. Shower worked well and we always had hot water. (There is a little emersion switch you put on 20 minutes before you wanted a shower.) Our sink didnt have a plug I am sure if we asked one would have been delivered (we improvised with a makeup remover pad)
Room has a hairdryer, fridge, kettle, TV, safe and lots of storage for clothes.
Airconditioning worked very well, we did not find it noisy as other reviews have pointed out.
If you have forgotten your plug adaptor the hotel can provide you with one (for a fee according to their room information)
Tap water is safe to brush your teeth but not to drink, there are several stations outside your bedroom door to fill up your water bottles with drinking water.
The only slight negative was the wooden bed bases have very sharp corners which both of us recieved wounds from by walking too close and catching legs on the corner. However after the first scraping you will manage to avoid it a second time!
If you are a light sleeper and like to retire early you may want to ask for a room facing the garden, all the evening entertainment happens by the pool in the center, loudly, and finishes at 11am. This didnt bother us though and we slept like logs.
We were never around much for the evening entertainment but it seemed well attended when we were walking through.
Every room has the residents name outside which we found really sweet and very helpful when one is so relaxed you cant remember your room number.
You only get issued with one door key (which also operates all the lights and air conditioning) I guess this is to stop guests leaving everything on in the room while they are out all day which is reasonable, this does mean of course your fridge switches off when you leave the room.
If you are first timers to Goa use the local insect repellent spray called ‘Odomos’ which costs 100 rupees (around £1.20) from the guy outside the hotel that has set up his garage as a shop. It is extremely effective. You no longer need to take maleria tablets in Goa but there are mosqitous and other flying nasties looking for a meal.
Dont leave your patio door open early evening, this is an invite for unwanted insects.
The hotel aslo has a small shop downstairs by reception. We did not visit the large shop on site for souviners.
FOOD AND DRINK
We had breakfast once and dinner twice here (once at Mangoes across the road.) There was a reasonable variety on offer to suit all tastes and very enjoyable. No one will go hungry or thirsty here. Bar was well manned, I particularly enjoy the local brandy Honeybee.
It is very cheap to eat and drink outside the hotel.
POOL AND SUNBEDS
Decent size pool, (with a childrens pool as well) which we didnt use at all but noticed it was well cared for and cleaning going on every day.
Pool towels are available which you are also permitted to take to the beach signing them out at the security gate. Curiously we were never asked to sign them back in when we returned from the beach.
Lots of sunbeds around the pool........
Oh yes the sunbeds! Every review that has complained about guests putting towels/belongings on sun beds and then not using them for hours is all true!
Most mornings my entertainment was enjoying a cup of tea on my patio at 6am and watching guests emerging to book their chosen spot and sunbeds! It was clearly on the scale of a military operation!
Unless it is change over day with guests checking out, you will be unlikely to find one after 10am, you are relegated to sunbeds in the garden which some guests may prefer as there is lots of organised games around the pool during the day.
The hotel has said in other reviews they discourage this behaviour and will remove towels on beds not occpied with a body, in reality this does not happen which is understandable as they dont want to upset guests particularly as many return frequently.
MONEY EXCHANGE AND WIFI
You can exchange sterling for rupees at the hotel, when we were there it was 77 rupees to the £. This is a much lower rate then the shop and jewellers up the road who exchanged which was 85 rupees. You work hard for your money folks and every penny counts. Our beach shack Mish Mar on Majorda beach we used every day also changed money at 85.
WIFI is at a charge, we didnt use it as WIFI is free in most beach shacks if you visit regularly. Not sure why hotels feel they need to charge.
lovely beach a short stroll away with the starfish beach shack. We had a couple of good evening meals here, if you turn left and walk you will find more beach shacks look up my review of Mish Mar beach shack Majorda (1 hours stroll away). Unspoken rule of beach shacks is you can use their sunbeds for free if you eat and drink from their shack.
GETTING OUT AND ABOUT
There are taxis right outside the hotel. There is a sign in the hotel recommending you use them ‘ for your own safety’.
If you like being ripped off go ahead, we were particularly annoyed at being ripped for the first time ever in Goa. The recommended taxi cost us 800 rupees to Majorda beach a 10 min drive away. Every other local taxi cost 400 rupees. I can only conclude that ‘someone’ receives cash favours from the said ‘safe’ taxi drivers for recommending them to guests. You are a captive audiance, the hotel is around half an hour stroll to the nearest village. Pm me if you would like a reasonable reliable taxi driver based not far from the hotel.
We always use taxis for any trips rather than using TUI organised trips.
Really recommend at least one visit here. We had a full body massage that was to die for which cost around £45 for two people, impossible to get that at home, Only regret is we didnt have time to fit in another one. Talking to other guests they all enjoyed the spa, the men can also get an amazing wet shave there and yoga is on offer starting at 7:30 am.
In summary we would visit this hotel again and I am sure you will enjoy it the staff make it extra special.
Awesome hotel with friendly staff, excellent food, great location and superb accommodation - what's not to like!
on Dec 25, 2017
Our first visit to India and we were very impressed. This a great hotel providing everything you could want for a relaxing holiday. The beach is very close by and we'd walk down there most days about 4-ish and sit in one of the shacks to watch the sun go down with a couple of drinks. Entertainment was very good and there is no pressure to join in any activity - but its always worthwhile to get involved if only to know all the other guests. Gala nights are very good and there is also the option to go to the a' la carte restuarant 2 nights of the week (your choice which nights). We went on the Jungle Book trip, which involves staying overnight but was worth every penny - Elephants very well looked after and spent some time splashing in the water with them and scrubbing them. Included is a visit to the Waterfall, which was enjoyable and refreshing. Hotel has bikes you can use to explore the local area yourself or has pre-arranged free rides out that you can join in on - worth the adventure to get out and about. Pool volleyball at 12 each day was a good socialiser and all guests friendly, irrespective of nationality, all make the effort to enjoy. Rooms are very clean with well fitted, excellent bathrooms/showers, aircon a necessity, TV which allows a bit of news catch up (theres loads of movies, sports and comedies in English for those spending a little more time relaxing in their rooms). Plenty of areas to relax throughout the hotel, reception staff could not do enough to assist any questions or issues; indeed, the whole staff, from housekeeping to maintenance, bar staff to chefs, animation to management are brilliant. Rooms have a very good and simple to use security box which was free. Wifi costs about 70p for 30 mins and we logged on about 5 times in 14 days - you can get more but we didn't have a need - the sign up and login is very simple. I used the spa for a sports massage to remedy an achilles issue,which worked well and spent £3 on the closest shave I'll ever have at the Barber Shop. The amount of holidaymakers who were 'repeat visitors' was a pleasant surprise - it seemed once you've been here, it draws you back and we can understand why. Tips: exchange money outside the hotel for best rate, get your mosquito creams in local shops (90p tube and it works!) - don't buy expensive ones in UK, be patient on arrival at Goa Airport, it'll go quicker than you first imagine. Al in all, this is great place for the holiday that you want, whether that is you want to be active, join in and meet people, or keep yourself to yourself, eat well, enjoy some entertainment, travel out, swim in a beautiful sea, relax around the pool and read a book, take a spa/pamper yourself, have some retail therapy at the markets or jewellers (bargains to be had!) or use it as a base to travel short trips to Taj Mahal, Boat Trips, Train Rides, Jungle Book etc for the more adventurous.