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Heaven Holiday Resort

1 room, 2 adults
Fair
2.5/5

Pls choose as last optionon Jun 1, 2017

We landed up due to non availability of rooms in other hotels.. Very bad management dirty linens ...Read All

Wood Cock Road, Near Ooty Lake, Woodcock Road, OOTY, TAMIL NADU, India, Pin-643001 , Ooty
Amenities:
  • Parking
  • Internet Access
  • Restaurant
  • Doctor on Call
  • 24-Hour Security
+ More

Rooms

Four Bed Room Cottage
Hotel Room
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Two Bed Room Cottage
Hotel Room
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One Bed Room Cottage
Hotel Room
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Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    Pls choose as last option
    on Jun 1, 2017
    We landed up due to non availability of rooms in other hotels.. Very bad management dirty linens & towels.. Very slow pathetic room service. Uncleaned rooms with poor knowledge staff to handle the guest.... More
  • hotel_trip
    Overall good.
    on May 16, 2016
    Nice time at OOTY and very crowded due to summer vacations.. Rooms are not facilitated with morning breakfast and Tea/coffee There was no bathing soaps, Tooth paste, bathing towel..etc We need to have these things with us before going there.... More
  • hotel_trip
    Nice hotel
    on Oct 7, 2015
    Location wise it is very close to ooty lake & main city market,rooms are good clean neat, food was average.budget rate also.manager & staff was polite,hotel is perfect for family.best season to visit April to june... More
  • hotel_trip
    No value for money
    on Jun 12, 2015
    Boarding is not valuable.In short We had'nt found comfort through out the day. It was basement cottage,charged 3000/night,having negligible facility.It was 1 day useless arrangement by west nature cottage for us to sort out there internal issues. Food was ok.... More
  • hotel_trip
    Great Location, not so great service!
    on May 4, 2015
    Location wise it is very close to Ooty lake and main city, although located a bit interior. The rooms are good and well furnished, try to get the one with balcony. But I wasn't impressed with service or food quality. They have cottages, so for a group its an excellent stay. hot water is available and they have sufficient parking space. Overall nice stay.... More
  • Excellent
    1
  • Very Good
    7
  • Good
    9
  • Fair
    1
  • Poor
    8

Overview

Landscaped gardens, chilly weather and located near the Ooty Lake, Heaven Holiday Resort promises to offer a true heaven like stay. This picturesque red thatched roof hotel offers 54 well-furnished cottages to choose from. In-house restaurant serves authentic South Indian ingredient style with a North Indian influence. Guest can also explore the most revered tourist destination of India with the help of travel desk. Adventure activities like horse riding can also be one such fun option to avail.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.