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Heaven Goa guest House

1 room, 2 adults
Very Good
4.5/5

2017 A year of changeon Jun 13, 2017

My wife and I completed another long stay holiday this year. January to April 2017. Prabodh and h...Read All

Sernabatim South Colva, Goa, Colva, GOA, GOA, India, Pin-403708 , Goa
Amenities:
  • Parking
  • WIFI
  • Restaurant
  • Laundry facilities
  • Front desk
+ More

Rooms

Standard Non Ac Room
Hotel Room
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In High demand

TripAdvisor Reviews

  • hotel_trip
    2017 A year of change
    on Jun 13, 2017
    My wife and I completed another long stay holiday this year. January to April 2017. Prabodh and his team have done a brilliant job in providing a new kitchen and Prabodh also brought in a new chef who was excellent. Many people took their evening meal at HG and, as usual, nothing was too much bother for the team. Prabodh has been working hard to maintain and improve the restaurant facilities and I'm sure that the 2017/2018 season will be even better for the guests. Karin has provided 2 additional rooms with A/C units and I'm sure guests will appreciate this. We are looking forward to returning to HG later this year and I'm sure the very high standards that Karin expects will be maintained by Prabodh and his team.... More
  • hotel_trip
    Nice Guesthouse with good and helpfull staff
    on Mar 28, 2017
    We spent 4 very nice days in Heaven Goa. The bedroom (with AC) was comfortable, quiet, and very clean, with a good bathroom and a balcony. The swimming pool is nice to have, particularly when it's too hot to go to the beach (10 min by foot). Location is perfect. And we had dinner there every night which were very nice. The staff, mainly Rocky, was very helpful and available any time we needed. To sum up: we spent a very good journey there!... More
  • hotel_trip
    Lovely Stay
    on Feb 5, 2017
    Arrived after a 16 hour train journey from Kerela. Found the reception area where we was told Karin the owner would be with us shortly. While waiting was not offered a drink. Finally Karin came and said she had been busy sorting out the rooms for her long time stayer returnee guests. And these were the only words she spoke to throughout our stay. Was not told any information about the guest house or the area. We were very pleased with our room looking out onto the nature area . The rooms are clean and plenty of space to put your things. The bathroom was clean and basic. And our truly wonderful neighbours the lovely Anna and Bruce, Who told us everything we needed to know where to eat. Supermarket exchange money etc. And the system in place at the guesthouse where you tick on the list in the bar area If you have breakfast and what drinks you have. Anna and Bruce were so welcoming. Can't thank them enough for their kindness especially when I fell and twisted my ankle. All the other guests who were returnees and long stayers were friendly. And said Karin was taking a back step in the running of the business which I can understand. But no excuse to ignore guests. The waiter/ all rounder Martin know as Ricky was fantastic . He was the one who looked after us and organised our trips and taxis and was more than helpful. He organised our boat trip with Jacks boats on the river Sal. Which was a good day out and included food and drink. A pleasant cruise across the beautiful landscape of rural Goa. We also hired cycles for the day and cycled along the beach to Salcete Majorda. There are resident pets dogs and cats we are animal lovers so not a problem to us. Loved the area Benaulim and would go again. We would stay at Heaven Goa guest house again as we managed to sort everything out. Would recommend to stay here.... More
  • hotel_trip
    A lovely stay
    on Nov 30, 2016
    I stayed here for a few days as part of travel around Goa but many of the guests were staying more long-term. A lovely quiet place away from the tourist centre. Spotlessly clean rooms and friendly staff.... More
  • hotel_trip
    An aptly-named gem!
    on Oct 23, 2016
    The best guesthouse of our 2 week trip to Goa. Although we only found Benaulim and Heaven Goa in the second week both completely made our holiday. We stayed in the older of the 2 buildings initially in a non-aircon room. We did move to an aircon room after a few days so if you suffer with the heat do consider this as an option. The balcony overlooks a pond and paddy field where we spend countless hours watching the local wildlife coming and going with a sunset backdrop. The rooms are basic but charming and spotlessly clean, with bedside lamps, clothes storage and new mosquito nets. The bathrooms are also basic but clean. There is a beautiful, clean pool and staff will put out sun beds for guests to use. There is an attractive covered seating area by the pool where you can get morning coffee and breakfast. We were there before the start of the season and the guesthouse was being refurbished and restaurant facilities were being built. Free wifi is available although we did struggle to get it in our room. Prabodh and the staff are incredibly welcoming, helpful and accommodating - they booked taxis and offered to arrange delivery of meals if we so wanted. The beach is only a 10 minute walk away, but the location of the guesthouse is wonderfully quiet. There are some lovely and very friendly dogs at Heaven Goa who have the roam of the property. Our stay wasn't long enough and we will be booking again when we come back to Benaulim. We can't recommend this guest house highly enough!... More
  • Excellent
    74
  • Very Good
    13
  • Good
    6
  • Fair
    1
  • Poor
    1

Overview

Heaven Goa Guest House provides accommodation in Goa close to the Sernabatim Beach (within 1 km). It is accessible from the Madgaon Railway Junction (6 km). Wi-Fi is available at this guest house. All the rooms at this guest house have attached baths with hot and cold water facilities. There are a total of 14 guest rooms, including both AC and non-AC accommodations. In addition to room service, this guest house in Goa offers laundry service. It has a restaurant and also a swimming pool on its premises. Heaven Goa Guest House is located near the Benaulim Beach (2 km), Our Lady of Merces Church (2 km), Colva Beach (3 km), and Holy Spirit Church (6 km). It is also accessible from the Goa International Airport (22 km) and the Margao Bus Terminal (6 km). The guest house operates a front desk.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.