Would not recommend for families
on Dec 26, 2017
We recently stayed at this hotel with a family of 4 (two boys under 6) and would not recommend for families.
We left our booking very late so didn’t have many options so it wasn’t our first choice but decided to book on the back of the global Hard Rock brand.
Not expecting a family hotel by any means, but on our first night (after a day of travel with 2 cranky young ones) we were greeted to deafening music from the live band all night (which incidentally our ‘family’ suite was directly opposite) until about 11pm. This was a common occurrence for the duration of our stay (in between loud live music and DJ music booming directly into the rooms). When asking about this before booking we were told that the music was not audible from the rooms but this is clearly not the case.
Food options are very limited within the hotel (although the food available is very good - we loved the Indian options and our kids said the pizza was the ‘best ever’) and the location is not great - Calungate beach is very touristy and extremely crowded - good if you want do water sports (parasailing, boat rides, etc) but not very good for just chilling out. Meant slot of expensive taxis to get anywhere as the hotel is well off the main road so options are limited to overpriced hotel car or taxis waiting to charge tourist premiums.
Customer service was also very mixed. The staff in the restaurant and concierge were very nice. However, we had a bad experience with the room service where they misunderstood what we ordered and despite the misunderstanding on their behalf they were very aggressive in trying to charge us anyway. Three phone calls later they agreed to waive the charge but we were disappointed with the poor customer service - especially given the cost of the ‘misunderstood’ order was about A$6 compared to the room rate of A$400+ per night.
The power also goes off very frequently (probably 10x per day). It’s only for a minute or two each time so a relatively minor inconvenience (and not entirely unusual for India) but not something we have experienced at other hotels in India nor what you should expect from a major international hotel chain.
Also - weirdly the iron can’t be detached from the ironing board (I guess people commonly steal these?). This meant the only option to cool down the iron (and the giant ironing board attached) was to either put it back in the cupboard (and likely burn down the hotel) or leave out in an area that is easily accessible by two kids that think finding things that can harm them is a sport.
All in all the experience was below average but certainly not good value for money and would recommend staying in a different area and with a more family friendly resort if travelling with little ones (we liked Candolim beach and it is much easier to get around there).
Hope this helps.
on Dec 25, 2017
Great place to stay, centre of town but still not directly on the main road. Well appointed rooms.
Helpful and friendly staff. Service turn around can be better.
Only cerib - no hot water in the rooms. Barely warm. Staff don't have answers
Hard Rock Hotel - Noisy, unfriendly and generally not a great experience!
on Dec 25, 2017
Over run by VERY loud local families with noisy children that were aloud to run amok. Locals shouting at all hours with our regard
For other guests. Staff just ignored the noise and seemed to have given up wasn’t a great experience although perhaps we were just unlucky and stayed there with a bunch of local numpties holidaying at same time.
You won’t get a sunbed
on Dec 23, 2017
And if you do it will probably be in the shade.
Although this hotel looks good, it’s design is flawed. There are not enough sun beds for all the guests, and one side of the pool is in constant shade all day long.
Today I woke at 7am to try and get a sunbed, to find the only sunny side was already reserved by towels with no one sat on them. 7am?! Tomorrow I’ll have to get up at 6am!
I wouldn’t recommend this hotel if you are a sun worshipper trying to get a tan.
Also, last night we were kept awake by constant power cuts through the night.
On the plus side the room is nice, bed is very comfy and the food tasty.
So disappointed with the pool!!!
Not as one might expect.
on Dec 23, 2017
Small rooms - we had one of the highest priced, the odd member of staff excellent most not so. Lots of young kids from holidaying locals allowed to run amok to the annoyance of many other guests. No views just adjoining buildings. Generally very noisy even late at night as regional guests seem to have little regard for others. If you are looking for a quite get away and value for money this probably isn’t it or at least that was our experience.