on Feb 14, 2017
Room service was good. Room was clean and tidy. food available was also very delicious Location was very beautiful. A beautiful scene can be seen from the hotel which was too much mesmerising. I like the site where the hotel is situated.
Quite good but very very interior
on Dec 15, 2016
I stayed in this hotel during my Munnar visit recently, December 2016.
After going through some of the blogs we had an impression of its location as 6 kms
away from Munnar town but the reality is its 12 kms far from Munnar town.
Still it had its own pros and cons as listed below.
Rooms are good, especially the simple lightings add to the calmness.
Only the top floor rooms are the best for views.
Food is quite good - breakfast and 1 liter water bottle daily are complementary.
Free Wi-Fi with a good speed was provided.
Neat and clean dining hall.
Well mannered staffs. They showed no signs of irritation at all.
All east facing balconies.
Some of the floors have the rooms as suites(with living rooms) too with jacuzzi in bathrooms. None to depend for hot water as the taps dispensed both hot and cold water.
They have SPA facilities too, and you will find some pet pigeons (white feathered masakkali). Remember the song "Ae masakkali masakkali" from the movie Dehli-6, yes, the same white pigeons. They even allow you to hold them and rest on your hand, head, wherever you want.
Flower plants are found all around.
Rooms are good with fine sanitary fitted bathrooms.
They have their own set up with taxi operators for your sight seeing, so no worry in case you haven't booked any cabs beforehand.
Now the cons, the reason to mention the below is the hefty amount they charge for the facilities.
Some of the rooms have wall dampening.
Some of the bathrooms had issues with flushes, but it was temporary.
Some of the cots had too jumpy mattresses which was a bit uncomfortable.
The TV is very small for the room as these days we all are now accustomed with 32, 40, 55 inches. But it depends from person to person as per the need of the hour.
Our TV remote was not working properly until we spanked the battery zone a bit hard.
Dining hall gets closed by 10 at max as the staff needs rest for the next day as per them. So, you need to order food well beforehand.
The distance from the town - 12 kms which itself adds up to the commutation fare towards to and fro visiting spots. and extra 24 kms gets added every time you leave for the sight seeing. So, the taxi fare increases over all.
For saving some extra bucks from the hotel charges near the town we chose this hotel, but at the end we spent more than expected every time for our sight seeing plans on taxi fare.
Have a good time...
Excellent Resort and Amazing views from Room
on Sep 24, 2016
Excellent customer service, great & patient staff. Amazing views from the room. Very clean and neat rooms. Overall we had a great time at this resort. They even went the extra mile and served us the Onamsadhya meal and treated us very special.
Terrible don't waste money
on Jan 7, 2016
Very bad hotel its not 3 star its like an guest house, there is no hot water in room after arguing a lot they provide it and it was for 10 minutes only! Food was terrible and not fresh , staff behavior is very rude , please don't spoil your holidays in this hotel.
on Dec 28, 2015
Stayed here for 2 nights because my agent promised me a 3-star stay. To begin, the hotel doesn't provide hot water, unless you spend 10 hours begging the staff to respond. Hotel manager is never around. I paid for a third bed, but the hotel staff refused to provide a blanket as they can only provide one blanket in a room. Rooms don't have a tea kettle, and if you ask the kitchen staff they simply refuse to serve tea / coffee unless it's the "right" time of the day. Food was cold and dessert in the end was served in a small paper tea cup. Staff is either unresponsive or talks extremely rudely. When asked for some extra soap, the staff member came after an hour and threw the soap on the bed. The shower in the bathroom looks all fancy but doesn't work!
Haven't had a worse experience ever in my life!