on Sep 14, 2018
We had triple rooms and the room was a spacious one with very nicely done decor the upkeep was even better in all a very good experience will certainly recommend.The breakfast spread was also very good.
Very poor and dirty!
on Sep 12, 2018
After travelling for 5 weeks all over India we arrived in Varanasi and were very disappointed with our stay here.
The photos of the hotel aren’t correct. Our room was very worn, dusty, had stains on the bedding which was very wet from damp and the room smelt of damp quite badly.
The mirrors were stained (not even been wiped) and the toilet seat was dirty too, as was the wall by the toilet which we don’t even want to imagine what the stains were.
There is construction going on in and near the hotel so there is lots of noise most of the day and until 11pm one night.
There was dirty bedding piled up in the hallway and a phone ringing in the stock room on our floor almost constantly.
The WiFi went off at 9:20 both nights which was a pain. The second night it came back on a little later after we called and complained.
At one point a member of staff tried to come into our room. Luckily we had the safety catch on. Apparently it was a mistake but those mistakes shouldn’t happen.
We bought bottles of water from the hotel which were warm as apparently they cannot refrigerate them... this made us worry about the food hygiene so therefore didn’t eat in their restaurant.
All in all the reception staff and doorman were polite and the air conditioning worked but the hotel shouldn’t be charging the prices they are. If I’d paid 1,000 rupees I’d say our stay was acceptable at best but for over twice that I’d not recommend it to anybody.
We have stayed in places a third of the price that have received 5* reviews.
Luxury stay away from Noisy city
on Jul 17, 2018
fabhotels Umapalace is the perfect luxury stay for those who don't like the crowd of Banaras. Located in cantonment area, you can reach this hotel by Ola.
The food is mind-blowing and everything is prepared with a lot of love.
Worst , absolutely horrible hotel
on Dec 13, 2017
I stayed there for 5 days( we were a party of 18 people, visiting varanasi for a family wedding)
One of the worst stays. The service is crap, the food was nothing great, the room service was useless, the bed linen was filthy, unhygienic
Best to avoid this place altogether
on Apr 10, 2017
Its at a conveniently located place just away from the maddening crowded places as in many locations of Varanasi. An average property and I guess you pay little extra for the location. Like few other guests..i am also disappointed with the complementary break-fast, which was like you ask for what you want and if available you get it! I surely will suggest improvement in general and specifically for breakfast