To improve staff training
on Dec 11, 2017
Pros - Clean, modern, LCD TV, fridge, kettle, good hot shower, coffee table with sofa, writing desk, good choice for breakfast, good restaurant with friendly staff.
Cons - One of the reception staff was unfriendly [needs learn how to smile / greet customers], twin given when Queen was requested, poor air conditioning, pricey
Value for money
on Apr 25, 2017
The location of the hotel is good. I stayed there for 3 days and was very pleased with hospitality.The best thing about this hotel is the food which is awesome. I would like to recommend this property for family stay if you want accommodation near porur.
Worst Place for Banquets!!!!
on Apr 17, 2017
Had one of the worst experiences trying to have my Engagement ceremony in this hotel. Myself working overseas had asked my parents to check and book the banquet hall with Grand Residence considering the few positive reviews online. We did book the hall for April 12, 2017 and few days before the ceremony, their staff Mr.Rajesh (chef) called us saying the promised space cannot be given to us as the that place is need for the Managing Director of that hotel for some function. Due to this confusion, we looked for better options and got a banquet hall booked with another better hotel (chennai le palace) and asked the Grand Residence folks to cancel our booking and refund our advance money of 10k. After which, they decided to give the banquet hall promised to us but it was too late by then. Finally when we requested for the advance money to be refunded, they were not helpful at all. After tons of phone calls and regular visits, they decided to return only half the amount (5k) saying it was our fault to cancel the booking. Basically this proves very bad customer service as their staff never let us talk or deal with management directly. Not fit to called as a three star hotel!!! Lol I wonder even if they would read this review and try to change their approach towards customers and try to maintain the standard that a so called 3 star hotel should have!
Good for business
on Jul 21, 2016
Breakfast Good, Room just OK, Not a luxury hotel. Pub crowd. room service ok. food also ok. not a luxury hotel. purely for mid range business purpose. managable for 2 nights stay near to L&T and DLF. , Porur.
Grand Residency - Bliss Bar - Average experience!
on Jun 20, 2016
Visited the bar - Bliss in the hotel. Service seemed sleepy and average, which made it seem like a local bar than a lounge bar, possibly because it was a saturday afternoon. Food quality was also only average, with beef fry have more of everything other than beef! Fish fingers were decent. Good number of drink options on the menu, however a number of the cocktail options were not available. A decent option in the thereabouts. Hopefully some competition should come by, which should help pick up the standards.