Not a place to stay
on Jan 31, 2019
This is not a place to stay, right from the booking till check out this hotel has flaws. The attitude of the staff is very bad. You can't believe that you are checking in a star rated hotel. The bed linen are dirty, the bathroom is dirty and rusted, rooms are not cleaned, the food is served cold, etc etc please avoid this hotel if you can
A nice hotel located quite close to the commercial areas of both Goregoan and Malad
on Jan 22, 2019
Since most of the hotels that I normally stay in and around the Andheri/Borivali areas were sold out, the Grand Hometel was the only available option for me. For the short time that I was here, I had a good stay with no room for any complaints.
The quality of the hotel and the service are both good. The location of the hotel too is good and quite close to several commercial establishments. I cannot comment on the food as I did not dine or have breakfast in this hotel.
However, the pricing of this hotel is quite high given that I have stayed in similar and even higher class hotels at almost 40% cheaper rates in around the Andheri/Borivali areas.
Could be better... But a decent option
on Jan 13, 2019
The place : located in Malad west right in Mindspace area this is hotel is well placed.
The property : 9 story building with dinning on 1st floor. Not sure abt swimming pool.
The rooms : rooms are not big but are ok. I was given a room on 9th floor which had a very strong smeel of paint (either fresh coat given or from nearbuy under construction rooms). Couldnt stand it and had to chnage it.
Got 2nd room in 6th floor which was ok.
The service : Found front desk as well as house keeping a little laid back.
The facilities : get wifi was a big challenge. 3 password combo didnt work. Thw wifi speed was a big let down once it was connected.
The food : the breakfast spread was good and the taste was also good.
Son's 2nd Birthday party
on Jan 7, 2019
I booked my son’s birthday party at Panorama banquet. I was very impressed with the customer service I received as I went through the process of booking this party. I had a ton of questions as this is our first time having a party at Hometel and each time I called and spoke to Vishakha Rai she was not only courteous, friendly and informative but she also offered great suggestions and showed a lot of patience. It is such a treasure to have such a happy, outgoing and cheerful employee, so I found it really important to bring it to the attention of management. My family and friends had an amazing time celebrating my son’s birthday and I feel really good about choosing Grand hometel Malad Mumbai.
3 star hotel with 3 star amenities
on Jan 1, 2019
The hotel is okay overall to stay. Rooms are clean, comfortable and cosy. The housekeeping is good. Whats not good is the hospitality. The staff is very uncooperative when it comes to ordering outside food.