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Genesis Resort

1 room, 2 adults
Good
3.5/5

Worst hotel eveton Feb 27, 2019

The worst hotel ever in my life, i suggested this hotel to one of my overseas client for a busin...Read All

Nehru Road,Parle East, Near Adarsh Petrol Pump, Ville Parle, MUMBAI, MAHARASHTRA, India, Pin-400057 , Mumbai
Amenities:
  • Parking
  • Valet Parking
  • Internet Access
  • Breakfast Services
  • Restaurant
+ More

Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    Worst hotel evet
    on Feb 27, 2019
    The worst hotel ever in my life, i suggested this hotel to one of my overseas client for a business trip, when i went to meet him i was informed that visitors are not allowed to meet to the guest staying in the hotel, how strange was that, he is a heart patient and strictly on a restricted diet,i had got him home made lunch, but how wierd was it not to allow the visitor to meet them in their room, finally i spoke to manager Barkha sharma to request her to grant me permission to go and meet him in the room,but the way she spike to me was so rude that i thought i am not in a 4 star hotel and its some 0 star boarding and lodging hotel, for any overseas guest,visitors are a must,will never ever recommend this hotel to any one,... More
  • hotel_trip
    Business hotel
    on Feb 26, 2019
    Rooms are good. Reception staff is rude. Breakfast good.bathrooms ok, Can be cleaner. Food not bad. Ambience is ok. Didn't ask or use gym. Towels look old. Housekeeping really need to do their Homework and benchmark the cleanliness to other equivalent hotels.... More
  • hotel_trip
    Better than I thought
    on Feb 15, 2019
    This hotel was chosen because its front desk works 24/7 and as I had a late arrival, predicted for 9:30 pm until get the luggage, go through the customs, taxi would be almost 11 pm. It`s very close to the BOM, the international airport .I was happy for that and happier to know that even with my flight delayed I go there at 1 am on the next day. The hotel is very clean, and elegant. The shower perfect, toiletries, comfortable bed and pillows , AC very quiet, nice internet. The buffet breakfast has a lot of choices and is delicious! The front desk and all the staff are very polite, and helpfull. I highly recommend it!... More
  • hotel_trip
    Please avoid this hotel
    on Feb 4, 2019
    This was probably one of the worst hotels we have stayed at! We had booked a double king room with breakfast. This was in our booking confirmation. At the reception, the staff told us we have to pay extra for the breakfast. It took us a while to explain to the staff that it was already pre-booked and they told us that our booking agency must have made a mistake (we booked through booking.com!!). After a while it was sorted, however their attitude was very unpleasant. As we checked in, I asked kindly if they could please give us a nice big room. We had already booked a king double room, however they gave us a room with two singles. The reason for this was apparently the king double would be too small for us (we are two slim women)!! The room itself did not have a proper clean, and there was dust and marks everywhere. I went downstairs to complain, and they said to wait 10 minutes and someone will come and clean the same room. I insisted that they move us to a different room, as there is no way they would have been able to clean the room in that time and we were so tired. In the end they did move us to a king double - which is what I booked, but still nothing great. The next morning we went down for breakfast, and half way through the breakfast we were told we have to pay for it, considering we had already discussed the day before that no extra payment will be taken! During breakfast I had to go to the receptionist and explain the whole booking confirmation again, and even showed them the email confirming breakfast is included and they still thought booking.com had made a mistake. Eventually they agreed, but by that time we had lost our appetite. All the receptionists were incredibly rude!!! Please avoid at all cost, there are much nicer hotels in Mumbai for the same price!!... More
  • hotel_trip
    Try to avoid staying in this hotel
    on Jan 22, 2019
    This is the worst experience you can ever get in a luxury hotel in Mumbai, towels were not changed in two days, as you can see in the photo, in fact I have never experienced any hotel like this, no new towels, no towels at all actually(but bed is made). As you can see, the shower space has a slippy stone ramp, which is a real danger and threat to life, I fell over because of it and hurt my back. This is definitely the worst hotel I have experienced in years. Recommend all to avoid at all cost.... More
  • Excellent
    22
  • Very Good
    20
  • Good
    10
  • Fair
    5
  • Poor
    6

Overview

Genesis Resort is roughly located at a distance of 0.5 km from Chhatrapati Shivaji International Airport and 5 km from Bandra. As a value added service, guests can avail of free internet access and breakfast service within the premises. This 8-storied property in Mumbai has a total of 102 well-maintained rooms. The rooms are equipped with amenities such as TV, mini-bar, coffee and tea maker, cabinet, wake-up call service attached bathroom. Apart from good accommodation in Mumbai, Genesis Resort features facilities such as restaurant, bar, business/banquet facility and lobby area with 24-hour front desk and elevator within its premises. Room service and concierge assistance, currency exchange, power backup facility and medical aid are a few of the conveniences offered to the guests. Places worth a visit are Mount Mary Basilica (10 km), Haji Ali Dargah (18 km) and Haji Ali Dargah (22 km). This Mumbai hotel is accessible via travel hubs such as Vile Parle Railway Station (1 km) and Mumbai Pune Taxi For Hire (4 km).

Policies

Check in Check out

Hotel Check-in Time is 02 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 02 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.