Rude behaviour of staff, in professionalism and no knowledge of hosplitality
on May 16, 2019
Rediculous. If I had an option to select the rating in minus I would have done that. I booked and paid to this hotel well in advance 7-8 days before the stay and once I reach there saying I have a booking they asked me "did u pay online or will pay in cash?" Since I paid it online they denied to provide the room and asked me to leave since they want the payment in cash. The check-in time is 12pm and I reached at 3pm still in that span they did not informed me about there senseless issue. We stood outside the hotel to resolve the booking issue with our online service provider still they did not have the courtesy to even ask for water when we are standing outside in scorching heat. Such a rude behaviour, in professionalism and this kind of hosplitality is not at all acceptable to anyone and that too when the payment is already done well in advance. ... More
The Holiday Inn Gem Park Ooty is conveniently located and is 2 km from Charing Cross, Botanical Gardens, Ooty Railway Station and 100 km from Coimbatore Airport. Local attractions include Ooty Lake, Botanical Gardens, and Dodabetta Peak.
Check in Check out
Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.
Swimming Pool will remain closed for annual maintenance till further notice.
The standard check-in time is 12 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
The primary guest must be at least 18 years old to be able to check into this hotel.
The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
Child policy apply which may vary from hotel to hotel.
Failure to check into the hotel, will attract no show charges as per Hotel policies.
The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
Note PAN Cards will not be accepted as a valid ID card.
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In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
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