on Dec 26, 2017
Every detail of stay in hotel was good. Breakfast a large variety dosa idli omelletes to doughnuts muffins and great cappuccino...staff hospitable and every request was quickly attended to...christmas gala dinner was fun.
Amazing Hotel to stay in Jaipur
on Dec 21, 2017
It's a great hotel centrally located in Jaipur. Less than 3km from Railway Station and about 13km from airport.
1) Courteous Staff
2) Amazing Hospitality
3) Nice Interiors
4) Lively Environment
5) Centrally Located
6) Great Food
7) Nice Ambience
8) ITC Luxury
The best part is the hotel is that it is connected to the mall. I recommend this hotel to the Travelers visiting Jaipur.
Pathetic Service and no hospitality
on Dec 20, 2017
I was there for 3 days and the food and stay was ok. After check out, I was waiting for cab at reception area and can was expected to come after one hour. We requested them for a glass of water, but they could not provide us water even after several request. The only thing we got was to wait. They were not even busy, as we were the only person on reception floor. They could not provide us one glass of water and then we had to go without having water.
Pathetic service as they did not consider us important anymore after check out.
Scope for Improvement
on Dec 20, 2017
This 4 star hotel of ITC welcomgroup,ideally located in the centre of the city,attached to a mall,and opposite Holiday Inn Hotel,is no doubt an excellent property,however the washroom,not upto the mark,the tiles faded and for heavens sake,please remove the tub.My room category,Fortune Club Room,in the fifth floor,otherwise room,very comfortable,spacious,with all amenities.The housekeeping staff,very polite and prompt.Also, room service staff.Priyanka,frontdesk,completed both my checkin and checkout,very fast.The lobby and reception area,compact,therefore always crowded.People,waiting either to checkin or checkout.The main restaurant,Zodiac,well done,complimentary breakfast wide spread and good.Dosas and Parathas,prepared as per our choice.Serving staff,5/5.Wifi complimentary,okay okay speed.The accessories in the washroom,top class,special,soaps,shampoos and bath gel,moisturisers of FiamadaWills,an ITC product.Dinner order in the room,good,Naresh very helpful.
Nice Restaurant. Good Ambience
on Dec 13, 2017
I checkedin in the Restaurant with family. We ordered for the starters, main course with mocktails. Good mouth watering starters, so with the choices. But I suggest need to have more choice of non veg menu have limited. Staff with good attitude, need to thanks Ms. Kaushambi for the same. Keep it up.