on Jan 17, 2020
Shaktivel cleaned our room spotless every day. He took care in his work. Very grateful to him (and the wonderful staff from the Kitchen to the Lobby and all those who we didn’t meet) who took part in caring for us every day during our stay at Feathers Hotel in Chennai.
Excellent stay in a fresh hotel with very friendly staff.
on Jan 15, 2020
My room was super, hotel staff very friendly, the hotel fresh and clean and I really enjoyed my stay, Amazing roof terrace outdoor bar with an amazing view. Will definitively come back here, also to try out more of the facilities,
Perfect place for dinner and night party.
on Jan 12, 2020
I have visited here 2 times, first time for office dinner party. It was good experience and ambiance is super. Service were good. 2ed time i visited for night DJ party with my friends it was good experience music, lighting, decorations and bar was awesome.
on Jan 11, 2020
My wife and I decided to take a city break in India over the festive season. This was our first visit to India, so after doing some research into Chennai we decided to book this hotel for 6 nights while exploring the city and nearby areas.
After quite a stressful experience at the airport, our check-in at reception was smooth and faultless. Our room was spacious and the bathroom facilities very good. The room was at the rear of the hotel and free from any outside noise. We did have a noisy night one evening due to the dining room below us undergoing a deep clean, however when my wife complained, the customer service manager was very attentive and apologised, as well as offering us a temporary room to sleep in for that evening. We declined and understood this was a “one-off event”.
We tried all 3 restaraunts and both bars during our stay. The waterfront had a great breakfast menu, and catered for even the less adventurous tastes of westerners. Tamak also had an extensive menu, with fantastic welcoming staff who were happy to explain the meals. Skyloft, the roof top bar and restaurant was the jewel in the crown with great views and a very romantic atmosphere.
All the staff were amazing and we were given a friendly welcome everywhere. We also visited the vapor lounge bar and truffles the tea and cake bar in the lobby. The pool area although quite small was adequate and sometimes the service was a bit slow for drinks etc. However this is just a small grumble during our overall stay.
The hotel arranged a car for us to return to the airport. We really did not want to leave at the end of our stay, and the amazing staff are really the hotels main asset.
Worst 5 star experience
on Jan 9, 2020
Honestly, in regards to our stay at Feathers we honestly did not enjoy the stay at all. Firstly we found the room rates very high compared to other better 5 star hotel options available around. The rooms allotted are awfully far from everywhere...also the hotel is located way out of the city....the rooms have cockroaches and not cleaned.... Bed sheet i slept on first night had blood stains...this was disgusting....staff at the breakfast area really dont know what they are doing..... And not at all cooperative.... Anything we asked for took forever inspite of no other guest where there.... And the food that was served like paratha we awfully cold.... Seems like they are doing us a favor...we were on a very hectic work schedule because of which 3 days we could not have breakfast for the first two days i asked the manager to pack some fruits and send us and he did.... Today i asked Mr saroj at waterside to send some fruits he mentioned of extra charges.... Another instance i wanted to smoke near the waterside restaurant the staff showed me the place to smoke... Within 2 min another staff came and forced me not to smoke there saying its not allowed... This clearly shows the lack of coordination amongst the staff and the hotel... This is not exceptable at a 5 star hotel with such rates where you should not be calling it a 5 star...we usually do not cry or wimp about such things but this time we were really really harrowed and didnt enjoy our stay at all inspite of spending 36000 rs. The service and the stay at the hotel was genuinely terrible and would not recommend anyone.