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Dukes Villa

1 room, 2 adults
Fair
2/5

Service is not so goodon Mar 23, 2016

The place is very good but food quality and customer service are not at all good. We needed to ha...Read All

13/394, Dukes Villa, Near Goa Marriott Resort, Panjim, GOA, GOA, India, Pin-403001 , Goa
Amenities:
  • Breakfast Services
  • Housekeeping
  • Temperature Control
  • Front desk
  • Medical services
+ More

Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    Service is not so good
    on Mar 23, 2016
    The place is very good but food quality and customer service are not at all good. We needed to have food outside only. The room lock was very bad. we needed to call someone every time we go and come from and to the room. So we were not at all happy with the service of these guys.... More
  • hotel_trip
    Bad customer service, good space
    on Dec 31, 2007
    We repeatedly had trouble with the customer service. As one example, my wife and I were departing later than her parents and we told the office that we would pay the remaining bill later in the day before we departed. When her parents tried to depart mid-day the mangement demanded full payment and withheld their luggage. (Note: we had already pre-paid 90% of the bill) This left them with little money for their journey home. There were other problems as well. Although, I would not recommend this place because the problems we had with the management - the space itself is nice. Note that the location (Mirimar beach) is not that great. I would recommend you go to the northern beaches if you are a party person or the southern beaches if you are more relaxed or family-oriented. I would also recommend avoiding Goa from mid-Dec to mid-Jan, as it is too crowded and expensive.... More
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Overview

This 3 Star retreat is situated just a stone's throw away from the pristine beaches of Miramar. It houses eight rooms with a home-like ambiance, and is surrounded by lush greenery. On the third floor, there is a covered open-air terrace space, which is used as a common breakfast area. Guests have easy accessibility to important sightseeing spots, as Panaji is only a short walk away from the resort. Magsons Supercentre and INOX - the multiplex - is just 5 minutes drive from the Villa.

Policies

Check in Check out

Hotel Check-in Time is 01 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 01 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.