on Dec 27, 2019
We booked a room in Gracia's Laz Guest House for 5 nights over Christmas, however two weeks before our check in date, Ganesh contacted us and said he no longer had any availability and that he was moving us to Duke's Villa for the same dates and price.
Duke's Villa is quiet and out of the way, near Miramar beach, about a 30 minute walk to the actual city of Panjim, though it was easy enough to get to by bus. Right after we checked in and paid, we were shown the room. As we were putting our bags down, we received a knock on the door and the caretaker told us we hadn't given him enough money. We had both counted it out on arrival and we're pretty sure it was all there, but he refused to leave until we gave him another ₹500, so watch out for this and don't make the same mistake of not getting a receipt.
The room itself was very basic, it was quite stuffy and there was mold on the roof. Both the fan and air-conditioner were VERY loud, and the sounds of the air-conditioners could be heard all through the place. The double bed was just two very old, hard single beds pushed together, one of which was warped. The bathroom was very, very hot and the windows wouldn't close meaning mosquitoes got in and though the shower pressure was good, the water cut in and out and was cold most of the time. We had to ask for towels and they were very old and very stained.
The staff were generally unfriendly and it didn't feel very welcoming. I suppose over Christmas in somewhere like Panjim, it's difficult to find decent budget accommodation. If you're OK with basic, this isn't a bad place, but it probably wasn't worth what we paid, and we felt uncomfortable for the length of our stay.
Good to stay
on Mar 23, 2018
We stayed in Dukes Villa during our city trips to Goa . The rooms are big & spacious & have all the basic amenities inside the same. The food options, sift beverages, smoothies etc are really great and they have a wide variety of options to chose from. However, the hotel does not have any activities which can be done at that place. The location is also convenient.
Service is not so good
on Mar 23, 2016
The place is very good but food quality and customer service are not at all good.
We needed to have food outside only.
The room lock was very bad. we needed to call someone every time we go and come from and to the room. So we were not at all happy with the service of these guys.
Bad customer service, good space
on Dec 31, 2007
We repeatedly had trouble with the customer service. As one example, my wife and I were departing later than her parents and we told the office that we would pay the remaining bill later in the day before we departed. When her parents tried to depart mid-day the mangement demanded full payment and withheld their luggage. (Note: we had already pre-paid 90% of the bill) This left them with little money for their journey home. There were other problems as well.
Although, I would not recommend this place because the problems we had with the management - the space itself is nice.
Note that the location (Mirimar beach) is not that great. I would recommend you go to the northern beaches if you are a party person or the southern beaches if you are more relaxed or family-oriented.
I would also recommend avoiding Goa from mid-Dec to mid-Jan, as it is too crowded and expensive.