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Dona Alcina Resort

1 room, 2 adults
Very Good
4.5/5

Mixedon Sep 25, 2019

Mixed experience. Great location but not sure this place merits 4 star. The photos do not appear ...Read All

Opp.Candolim Health Centre, Candolim, Bardez, Candolim, GOA, GOA, India, Pin-403515 , Goa
Amenities:
  • Parking
  • Internet Access
  • Restaurant
  • Kids Pool
  • Swimming pool
+ More

Rooms

Magic Holidays - Standard A/C Room
Hotel Room
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In High demand

Standard Non A/C Room - Festive Period
Hotel Room
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In High demand

Standard Room - Non A/C
Hotel Room
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In High demand

Standard A/C Room - Festive Period
Hotel Room
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In High demand

Standard A/C Room
Hotel Room
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In High demand

Standard A/C 2 Nights / 3 Days Package (MAP)
Hotel Room
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In High demand

Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    Mixed
    on Sep 25, 2019
    Mixed experience. Great location but not sure this place merits 4 star. The photos do not appear to reflect the reality of our experience. Our room appeared to have been assembled from random trips to m bricolage. Glasses not cleaned from one day to the next. Be aware that it is a good 20 mins walk to the centre of St Jean de Luz and to reasonably priced wine. The food is v good in the restaurant (but wine ridiculously priced) and the serving staff are very friendly and helpful. If only the same could be said for the two ‘experienced’ staff on reception. (The younger person is helpful). Cheer up, we’re only paying 300 Euros a night to keep you both in a job!... More
  • hotel_trip
    Good hotel to use as a base for exploring the area
    on Sep 22, 2019
    Whilst it was a nice hotel with a lovely terrace for dinner, we were disappointed with the minuscule size of our double room. Nowhere to put anything down, it was difficult, even for one night. The staff were all very efficient and we enjoyed a pleasant dinner with friends on the terrace, a lovely summer evening. Hotel had a nice pool for relaxing by and nice walks in both directions - about 15min walk into the lovely town where they have a great open and covered market. The river also made a pretty walk. Good base for visiting Biarritz, Bayonne and the Basque Country. ... More
  • hotel_trip
    never again
    on Aug 23, 2019
    the pool is too small in consideration of number of guest and the water is too cold, there are no deckchairs at the pool and the space around the pool is limited ,the breakfast is too poor and with very low quality of foods , rude staff.....no need to come back. is a pitty as the location is really good. ... More
  • hotel_trip
    Great pool and location. Disappointing room and service.
    on Aug 23, 2019
    We thought La Reserve had some excellent features, but overall our stay was marred by issues with our room and some poor service. Here’s what we liked: - The pool. A kids pool (1 metre deep) and a separate (very deep) infinity pool in an attractive location in the grounds with plenty of sunloungers. There was also a kids play area on the grass nearby (but not too near) which worked well for us. - The location. The hotel overlooks the ocean and coast towards Biarritz, views are attractive but not spectacular. It is a pleasant and pretty 15-20 minute walk on an easy paved path into St Jean de Luz and there are walks to other beaches in the other direction too. We didn’t need to move the car during our stay. - The restaurant. We had a pleasant (but expensive) meal in the restaurant. Food for the kids was excellent. - Breakfast. A very good selection at the buffet breakfast - although it was an extra cost on top of our room rate. - Room decor and housekeeping. Our apartment was elegantly decorated and clean with good storage (although with insufficient coat hangers). The little kitchen was useful, but only suitable for fairly basic cooking. Here’s what we didn’t like: - Room location. We booked our room on booking.com which claimed that our apartment was on the garden level of the property and would have a terrace with a sea view. Having looked at pictures of the property online, I assumed that this would mean that our apartment would open on to the gardens, but this was not the case. Our apartment opened on to a rather bleak paved terrace decorated with a large number of dehydrated and weed-infested potted trees. There was no access to the gardens from the terrace - to reach the pool and gardens you had to walk through two car parks. The sea could only be viewed from a small part of our living room. Our bedroom looked over the car park at ground level. I complained that the reality of our room was somewhat different from the description on our booking confirmation. The man at reception was mildly sympathetic. He offered to move us in a couple of days time, but as we were only there for a short stay it wasn’t worth it. No other gesture of goodwill was offered. I would recommend extreme caution when booking a room here to make sure you get the sort of room you think you are getting - especially if you’re using booking.com. - Service often slow and unhelpful. We received some good service during our stay, particularly in the restaurant, but some was shocking. Service in the bar was painfully slow and we had some weird interactions with reception regarding the laundry service. Staff seemed inflexible in their approach - it often felt like following procedures came first, and serving customers came second. - WiFi. Very very very slow. ... More
  • hotel_trip
    Oh no, a new chef- read on
    on Jul 29, 2019
    Another stay at this lovely resort hotel. We were disappointed that Chef Fábrice had departed. BUT, went on to enjoy the new chef’s (Pierre Boffo) take on the Basque Cuisine. Really very good. All that we tasted was great. Well designed, contrasts of texture, and great tastes. Do eat in the restaurant and you won’t be disappointed. ... More
  • Excellent
    500
  • Very Good
    287
  • Good
    70
  • Fair
    35
  • Poor
    14

Overview

Live-it-up in the serene surroundings of this 3 Star resort, which is opposite the Candolim Health Centre and near the Candolim Beach. The two floor resort houses 140 well-appointed rooms. Guests can dine at Boa Cozinho - the pool-side restaurant, serving Goan and Continental cuisine. The bean-shaped swimming pool offers recreation, made more exciting by water polo sessions. One can also have fun with some indoor board games, such as Scrabble, Monopoly and chess.

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.