on Oct 26, 2019
La Reserve in Saint-Jean-de-Luz is everything one could ask of an upscale hotel in an upscale tourist town - elegant, quiet, comfortable - yet it is equally friendly to families with young children with a host of amenities. Situated with a stunning view overlooking the Atlantic and toward Biarritz, La Reserve has much to recommend it. The two minor complaints we had were that the restaurant was not open on Monday evening, so we had to go into town for dinner, and the double room we had was a bit on the small side, though the room's appointments were very nice. Best of all, our room had a balcony where we could sit to look over the ocean, and we were able to sleep with the window open and hear the surf break on the shore below. The staff was very helpful and friendly, and the breakfast buffet was extensive. La Reserve would make a good choice for day trips out into the Basque country.
on Oct 17, 2019
stayed for stayed 3 nights in a comfort apartment. Room 306. The grounds and views are beautiful. Excellent walking areas along the coast. We like having a large room with a kitchenette and this covered that. The huge terrace and views were amazing. The decor of the apartment was a little dated, but worked out fine. The bath area seemed to be updated. Private parking. Excellent staff and service. What a lovely area.
on Sep 25, 2019
Mixed experience. Great location but not sure this place merits 4 star. The photos do not appear to reflect the reality of our experience. Our room appeared to have been assembled from random trips to m bricolage. Glasses not cleaned from one day to the next. Be aware that it is a good 20 mins walk to the centre of St Jean de Luz and to reasonably priced wine. The food is v good in the restaurant (but wine ridiculously priced) and the serving staff are very friendly and helpful. If only the same could be said for the two ‘experienced’ staff on reception. (The younger person is helpful). Cheer up, we’re only paying 300 Euros a night to keep you both in a job!
Good hotel to use as a base for exploring the area
on Sep 22, 2019
Whilst it was a nice hotel with a lovely terrace for dinner, we were disappointed with the minuscule size of our double room.
Nowhere to put anything down, it was difficult, even for one night. The staff were all very efficient and we enjoyed a pleasant dinner with friends on the terrace, a lovely summer evening.
Hotel had a nice pool for relaxing by and nice walks in both directions - about 15min walk into the lovely town where they have a great open and covered market. The river also made a pretty walk.
Good base for visiting Biarritz, Bayonne and the Basque Country.
on Aug 23, 2019
the pool is too small in consideration of number of guest and the water is too cold, there are no deckchairs at the pool and the space around the pool is limited ,the breakfast is too poor and with very low quality of foods , rude staff.....no need to come back. is a pitty as the location is really good.