Relaxing Stay in the lap of nature
on Jan 15, 2020
Stayed at D'Exotica during last week of december 2019 for 3 days and those were the most relaxing and refreshing part of the family trip. After a tiring 10+ hours road journey from delhi I was looking forward to a clean, warm and cosy hotel room and D'Exotica did not disappoint me.
We were 18 members of a family and the staff really took care of us. Even when we reached the hotel at 12:30am the staff was waiting for us with hot dinner. A special mention to F&B staff for such nice gesture.
The staff was excellent and courteous - Well managed by Gautam (a special thanks to him). They cater to every need of such a large group always with a smile.
The breakfast was sumptuous and dinner was delicious. The breakfast had lots of variety, however it would help if there is live cooking station for eggs.
We ordered the dinner A'lacart and each time the dinner served was hot and really delicious.
However, I think there is an area of improvement for D'Exotica which is the Basement Sports Lounge. I would suggest it would be nice if they could provide heaters for the Snooker/Pool Lounge. We spent an evening in the sports lounge and felt it was really cold down there. And the request for heaters was denied. That Sports Lounge is very good for a relaxing evening with family however with a little bit of warmth through heaters it could've been an amazing evening. The Playstation was not working, would be nice if they could fix the connections.
The location of the hotel is good and very scenic. Ample parking space. Over all a very good experience and I would recommend this hotel.
If you want to ruin your holidays ..stay in this property
on Jan 13, 2020
This was the most pathatic stay of my life... Management of this property is rude and don't know the meaning of hospitality ...Deepanshu Gautam MD of this Property & his father doesn't even desreve to be in hospitality industry, they say its a four star property ..but believe me its not more then creepy hotel which is available in every city..... They treat their guests as a milking cow....overcharging and fighting on pity issues is their regular job ..... I have a call recording available of this guy where in he is talking to Miss Sarika (recieptionist) in which he is abusing me for questioning him for extravagant charges for a day....Half the time electricity is not available in this resort... Hope one can understand how to survive in -5° temperature complete night without a heater.... no hair dryers, smelly bed sheets , dirty towels, stinking lobby's... Whole night and half the day electricity is not available. ..... The day when i reached their i waited for almost 45 mins with my 4year old daughter at their receiption in between a going snow fall....then after interuption from Mr Subhodeep(MMT) finally it got sorted ...at the time of check out again they created kiosk...No lifts and no water available at premium attic rooms... No security measures available for guests and their vehicles in this property..... I will never ever recommend any of my friend to stay in this property
And in case anyone want to stay in this property ..plz stay on their own risk....and for the harassment me and my wife suffered here with my four year old daughter i am going to speak loud on every platform which is connected to these guys whether it is Facebook, Google Instagram or other travel portals like MMT.....Thank You
Awesome hospitality with great facilities
on Dec 30, 2019
It was a wonderful experience. Location of hotel is good and on the road with good connectivity. Service is appreciable. Staff is polite and quick. Good for couples as well as family.Have nice amenities like TT table,snooker table.
Worth for money
on Dec 30, 2019
I stay for two nights with my friends. There hospitality was too good and they also organized a separate bone which was amazing. And also the staff was amazing and superb. Tha k you so much team Exotica team.
Special thanks to Mr. Dharminder and Pooja
on Dec 30, 2019
Excellent hotel at a great location with superb facilities and friendly staff..Room and food is excellent. Must stay at this hotel.The staff makes you feel at home. Very nice place and love to visit again and again.