• Home
  • India
  • goa
  • Goa
  • Candolim
  • De Alturas Resort

De Alturas Resort

1 room, 2 adults
Very Good
4/5

Rooms lovely and clean, comfortable bed. on Jan 21, 2020

WiFi didn’t work. Bird poo on breakfast tables everyday. Nice breakfast. Manager friendly. Lo...Read All

Survey No. 42-2,Opposite Aeron Store,Baman Vaddo, Candolim,Candolim,GOA,GOA,India,Pin-403515 , Goa
Amenities:
  • Gym
  • Outdoor Pool
  • Swimming Pool
  • Lift
  • Doctor on Call
+ More

Rooms

Deluxe Room
Hotel Room
View More Images

In High demand

Superior Room
Hotel Room
View Image

In High demand

Super Deluxe Room
Hotel Room
View More Images

In High demand

Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    Rooms lovely and clean, comfortable bed.
    on Jan 21, 2020
    WiFi didn’t work. Bird poo on breakfast tables everyday. Nice breakfast. Manager friendly. Location not great as up a dark alley,10 mins walk to center and 15 mins to beech. Nice but wouldn’t stay again. Bad view from rear balcony. If you come stay facing the pool. Wouldn’t stay again. ... More
  • hotel_trip
    Will not sugest
    on Jan 21, 2020
    This was our worst experience. As we landed in hotel we were alloted rooms far away from each other. Our moods got spoiled just for this reason. I will explain with the help of diagram below. Room no. 101, 106, 116 were given to us. When we requested them to give some other room, they said they have upgraded to this rooms and there is no vacancy and said they will try to change the next day. I was staying in Room no 116. It has no ventilation, no window or no cross ventilation. When ever we entered the room it smelt bad and was soffacating. After staying for three nights, I requested them to atleast put a roomfreshner so that it smells good. To this also they didn't do any thing. The room had no night lamp. When ever we switched on light it was so bright that we could not sleep. When we switched off the lights it was so dark that we could not see things around us. We had to keep the door of wash room littel open with light open so that there is some light and we can sleep. Air Condition was not working properly. There was no cooling. I called them twice. Only then it was working. I think they have some master switch through which they control. I am not sure. There was no Telephone numbers display card of Rececption, Housekeeping, Restaurant. Every time I had to go up to reception for any request. They were not adding Shower Gel. However they were adding mini shampoo bottles, though we were not using shampoo. After two days, when I went to reception for complaning about Shower Gel being not added in my wash room, I was given Shower Gel from the drawer at the reception itself. We requested two glass tumblers and Mr. Ram, manger of restaurant, refused and said we don't provide unless beverages are purchased from them.... More
  • hotel_trip
    Amazing experience
    on Jan 12, 2020
    We had an amazing stay with a pool facing view room. The staff was very friendly and understanding. The room service was quick and the quality of food was incredible. It was a five minute walk to the beach and very convenient. I would recommend everyone to stay here.... More
  • hotel_trip
    Fantastic stay and great staff
    on Jan 10, 2020
    Our second stay in Candolim and have to say it just gets better. The Hotel was more than adequate for what we required. The Breakfast was more than ample to set you up for the day , freshly made omelettes and eggs , accompanied by local breakfast too. The room was cleaned daily and fresh towels supplied along with toiletries. Bottles of fresh water each day too. The staff were all very helpful and always had a smile to greet you. Suraj and his team do a great job and should be complemented on this .... Thanks again guys top Team !! Mr & Mrs Lord... More
  • hotel_trip
    The star ratings of this place are a "Myth"
    on Jan 4, 2020
    Halt for two nights - 27.12 - 29.12.2019 Our stay started off with a rocky start. We were offered two premium and two executive rooms. We were told that the premium rooms are better due their pool facing feature. Awesome! we decide to take it. Now the plethora of problems start. The room gave a musty and mouldy smell. The wardrobe stank as well. The shower curtains had blood stains. The bathroom looked like it was built in 1947, when the resort was probably still considered a 4 star property. The A/C was never cleaned and you see a nice lining of dust in the vents. The headboards on the bed had stains. The astonishing part was that the executive rooms were bigger, better and cheaper(atleast that's what we were told) than the premium rooms. Now comes the best part. You expect that with all this troubles that we were facing, the staff would be kind enough and provide us a change of room. Sadly, we had to learn it the hard way, that they don't really give a damn about their customers. We were only fed sweet words and beyond that nothing was done. Of course, after having a chat with the GM, we were offered another rooms (even though they constantly stuck to the "WE are completely booked" policy). The second room provided was more of the same experience. Probably, stepped down a notch. By now, most of our evening plans were messed up. We were asked to continue with our plans and that everything would be sorted out when we were back. Alas! what a lie. Little did we know that more problems lie in store for us. Apparently, they offer valet parking because the parking space is non-existent. But when we got back to the resort in the evening, we literally had to pick up a fight to get a parking spot because the valet was adamant to park our car, citing the reason that they do not have parking spots. Hmm, I wonder if this resort expects you to arrive in a helicopter. Ok, now we compromise and spend the night in the room provided to us. Any customer would expect a compensation or atleast that the hotel meets them mid-way. But it didn't seem that they were interested in entertaining any of our demands. The only answer we got was - "Please talk to the person through whom you made the booking". Thank you very much for such consideration. We were even told that we could search for a new hotel if we want and they would refund the amount. Where are we supposed to go and search for a hotel in the middle of the night? We spent most of the morning, trying to get a change of room (which they finally provided and was far better but still not 4 star standard), asking for a compensation (to no avail) and asking for hot water to take a shower (even I have hot water 24/7 at home). I waited for half an hour to be given atleast a bucket of hot water when I was told it would arrive in 5 mins. Anyway, with the experience I had, I gave up and simply took a shower in cold water. I gave up asking for anything after the callous nature in which my friends and me were handled. Another friend of mine was supposed to join us at De Alturas as well and I immediately told him to find some other place. Most of our Goa vacation was marred by the sorry experience that we had at De Alturas which I will never forget. I won't give a comment on the breakfast offered. It wasn't great, but we could live with it. Once again, thank you very much De Alturas for teaching me a very valuable lesson - a star rating can sometimes just be a "Myth".... More
  • Excellent
    260
  • Very Good
    186
  • Good
    81
  • Fair
    41
  • Poor
    58

Overview

Enjoy a luxurious experience in a beautiful setting!

A luxurious hotel on Sinquerim Road in Goa, De Alturas Resort is just 500 meters away from the beautiful Candolim beach. Featuring palatial space, modern architecture and stylish interiors, this hotel is an ideal choice for a peaceful relaxation or a business trip.

The classy hotel has a swimming pool, spa and a fitness centre. It also features a well-appointed conference hall and a spacious harbour banquet & conference centre for events and for meeting business needs. Complimentary Wi-Fi is provided on-premises. Other services offered are travel desk, car parking and credit card acceptance.

This hotel has 85 air-conditioned rooms including 28 Superior Rooms, 45 Deluxe Rooms, 6 Super Deluxe Rooms, 4 Classic Rooms and 2 Duplex Rooms. Most of the rooms have balconies offering spectacular views of the environs and a few offering phenomenal views of the pool. With contemporary furniture and elegant decor, all the rooms ensure utmost comfort for the guests. Some in-room amenities include LCD TV with satellite connection, minibar and an electronic safe deposit box.

The luxurious hotel in Goa features an in-house restaurant and a bar. Flame N Grill restaurant operates from 7.30 AM till midnight. It offers multi-cuisine delicacies with an la carte dining menu including Continental, Chinese, Indian and Goan dishes. Pool Deck BAR is a paradise providing a range of beverages. Featuring a water fountain, it also offers a pleasant ambience to enjoy your drinks.

Candolim Beach (500 meters), Shri Shantadurga Temple (800 meters), Fort Aguada (4 km), St. Alex Church (4 km), Mandovi River (9 km) and Goa State Museum (11 km) are nearby.

Goa International Airport is 36 km and Madgaon Railway Station is 46 km away from the hotel.

Panjim City Centre is 10 km away from the hotel.

What makes this property a first choice among travellers is its exceptional setting and excellent services.

Book De Alturas Resort now and revel in the best!

Policies

Check in Check out

Hotel Check-in Time is 02 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 02 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.