Good location and price, but some refreshing needed
on Dec 10, 2017
This modern hotel offers nice rooms for a good price, but the rooms need a "refresh". There is place for improvement in the service in terms of cleaning and minimum room service. Depending on the room it may be a bit cold in winter. Some big groups are staying in this hotel, therefore it may be noisy. The wifi did not work too well.
Checked out 6 week ago - still not received our deposit back
on Sep 3, 2017
Avoid this hotel if you're wanting to get your deposit back in a timely manner. Received emails from booking.com saying that I will receive my deposit back and 6 weeks on, where's my deposit? Dno. Also, the term 'Couldn't swing a cat' was clearly invented for these rooms, had to turn into a 2D shape to try and navigate your way from your bed, past you pal and into the bathroom. One positive was that the bathroom was really spacious. Probably would not book again
Could be a fantastic little gem.
on Aug 15, 2017
It is a real shame because the location of this place is perfect. We stayed in one of the hotel's apartments but we were let down mainly by the customer service. We booked a 6 bed apartment which is right in the centre of Benicassim town next to bars, restaurantes, clubs and a 15 minute walk to the beach. When we arrived to Valencia airport, we read that check in would close at 9. We had a delayed flight so we began calling the hotel at 8:30 to make arrangements, we tried for 30 minutes and had no luck. There were a numer of telephone numbers listed on the website and not one answered until at least 9:10. As you can imagine this is quite a stressful situation not knowing whether or not we had a place to stay overnight. When I finally got in touch with the hotel they explained that we would have to collect a key from a safe at the hotel entrance, which was perfectly resonable. When we arrived at the hotel, I called the number again to collect the key and the attendant was very rude. We had no idea where the apartment was, so when I asked her she replied "it says it on the website", which does not help a group of foreign travellers who need directions. We finally found the apartment and were extrememly dissappointed. The apartment did not have enough cuttlery, cups, plates or cooking equipment for 2 people let alone 6! When we checked in at the reception the next day, the staff were not very welcoming as if it were an inconvenience. We asked for an extra key as we only had one between 6 and kitchen equipment, which we were rudely denied. We also asked whether the apartment would be cleaned and if our beds would be changed as we were staying for two weeks, which again was not the case nor were there any cleaning equipment for us to do it ourselves. On top the the terrible customer service the apartment was a little dirty and the hallway stank as an old matress had been left to greet us everytime we left or entered the building (see image). The block had very noisy neigbours and there was only air conditioning in the living room, which meant anyone sleeping in the lounge would freeze to death while the rest of the apartment baked. We would not book this place again on our next visit to Benicassim.
A little bit of TLC and friendly faces would have completely altered our opinion and experience at the Hotel Boutique Benicassim. We are not asking for a 5 star experience or we would have booked a 5 star hotel, just some friendly staff and clean rooms.
on Apr 16, 2017
Very unpolite staff, lazy and with little English spoken. Rooms under the minimum quality standards. Long time awaiting to enter room, poor cleaning. We will never return. Unexpectedly expensive for the service they offer.
2 nights i Benicassim
on Sep 13, 2016
Price is good , but you pay for it by no breakfast included and not very clean rooms. Our room was also not cleaned the day between the nights we stayed here. Staff needs a little reminder that they are in the service industry