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Crystal County Resort

1 room, 2 adults
Very Good
4/5

POOR MANAGEMENT - NO ACCOUNTABLE PERSON on Dec 24, 2017

Though rooms are good. Manager has typical answer for everything u ask "I'll get back to you". Ba...Read All

36, Frichly Hill, Opp.Raheja Hill Resort, Old Mumbai Pune Highway, Tungarli , Lonavala
Amenities:
  • Internet
  • Parking
  • Restaurant
  • Outdoor Swimming Pool
  • Doctor on Call
+ More

Rooms

N/A
Hotel Room
View Image

In High demand

Amenities
  • Air Conditioning
  • Television
  • Telephone
N/A
Hotel Room
View Image

In High demand

Amenities
  • Air Conditioning
  • Television
  • Telephone
N/A
Hotel Room
View Image

In High demand

Amenities
  • Air Conditioning
  • Television
  • Telephone
N/A
Hotel Room

In High demand

Amenities
  • Air Conditioning
  • Television
  • Telephone

Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    POOR MANAGEMENT - NO ACCOUNTABLE PERSON
    on Dec 24, 2017
    Though rooms are good. Manager has typical answer for everything u ask "I'll get back to you". Basic courtesy is missing. Please teach your staff to behave otherwise spending so much and not getting basic courtesy is a massive failure at hotel's end. It is experience which guests look for and you are screwing up the same. Breakfast could rather be skipped as it was for sake of it. Waiters talk ask if they are serving food for free though we suggested to serve less quantities to avoid wastage. ... More
  • hotel_trip
    Best place to relax in lonavala
    on Oct 23, 2017
    The best resort when it comes to spending a weekend in relax mode. The outer section is amazing. The pool is good. Enjoyed my stay here. The room cost is less. Completely affordable and the staff is very helpful and takes good care of you. The manager too is a decent guy.... More
  • hotel_trip
    Worst experience with crystal county's
    on Oct 21, 2017
    Worst place to stay. Unfortunately booked this place for 20th and 21st oct that too paramount room . House keeping staff never bothered to clean the room and was arguing saying he has other check in and check outs . This means once you pay then you are no longer cared for . Regret booking room with Crystal county... More
  • hotel_trip
    Have a great weekend at CCR
    on Oct 19, 2017
    Looking forward to a weekend with family or friends. Crystal county is the place. Located 15 minutes away from the main market it fairs well. The amenities provided by the hotel are great. There is an indoor pool where you can go enjoy. The room service is amazing. The food is delicious. I loved the food. I enjoyed my stay at Crystal County Resort. Highly recommended for their great food and services.... More
  • hotel_trip
    Basic and below average food !! Would not recommend
    on Oct 1, 2017
    We stayed in 2 rooms (4 pax) on a long weekend and our stay was disappointing. Issues: 1) bad odour through the day in the room and bathroom. Bed linens were not looking fresh and had a strange odour. 2) The room TV did not work at all 3) Breakfast was just below average. No variety and inferior quality food. Good part: 1) Rooms have good balcony but with many issues its doesn't really matter. Would not recommend for families to take this option in Lonavala. ... More
  • Excellent
    41
  • Very Good
    19
  • Good
    11
  • Fair
    6
  • Poor
    5

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 10 AM.

Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 10 AM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.