POOR MANAGEMENT - NO ACCOUNTABLE PERSON
on Dec 24, 2017
Though rooms are good. Manager has typical answer for everything u ask "I'll get back to you".
Basic courtesy is missing. Please teach your staff to behave otherwise spending so much and not getting basic courtesy is a massive failure at hotel's end. It is experience which guests look for and you are screwing up the same.
Breakfast could rather be skipped as it was for sake of it.
Waiters talk ask if they are serving food for free though we suggested to serve less quantities to avoid wastage.
Best place to relax in lonavala
on Oct 23, 2017
The best resort when it comes to spending a weekend in relax mode. The outer section is amazing. The pool is good. Enjoyed my stay here. The room cost is less. Completely affordable and the staff is very helpful and takes good care of you.
The manager too is a decent guy.
Worst experience with crystal county's
on Oct 21, 2017
Worst place to stay. Unfortunately booked this place for 20th and 21st oct that too paramount room . House keeping staff never bothered to clean the room and was arguing saying he has other check in and check outs . This means once you pay then you are no longer cared for . Regret booking room with Crystal county
Have a great weekend at CCR
on Oct 19, 2017
Looking forward to a weekend with family or friends. Crystal county is the place. Located 15 minutes away from the main market it fairs well.
The amenities provided by the hotel are great. There is an indoor pool where you can go enjoy. The room service is amazing. The food is delicious. I loved the food.
I enjoyed my stay at Crystal County Resort. Highly recommended for their great food and services.
Basic and below average food !! Would not recommend
on Oct 1, 2017
We stayed in 2 rooms (4 pax) on a long weekend and our stay was disappointing.
1) bad odour through the day in the room and bathroom. Bed linens were not looking fresh and had a strange odour.
2) The room TV did not work at all
3) Breakfast was just below average. No variety and inferior quality food.
1) Rooms have good balcony but with many issues its doesn't really matter.
Would not recommend for families to take this option in Lonavala.