Worst Experience !!! Terrible !!!!
on Dec 10, 2017
A hotel who changes his tariff breakup from his quotation offered.Nightmare during checkout. No clear policies, staff didn't attended issues raised for wrong billing. Worst Experience !!
Non Cooperative Staff + No Clear Policy + Charging on their Whim & Fancies + Misleading Quotations
Beware before check in
on Dec 7, 2017
We were on a business trip and selected this hotel on advice of our friend. We enquired about rates and based upon confirmation from hotel we chose to stay. However the checkout was a nightmare. The invoices breakup provided were different from what was committed to us.
When asked to resolve the matter the response of Management was pathetic. They never bothered about what was committed to us even after showing mail that they have sent.
Moreover the rooms lack ventilation and are very cramped. The Distemper was coming out from walls. When checked with friends same situation was with them too.
Won't recommended to any of my friends to stay here.
Discrepancies in commited quotation and actual invoice
on Nov 27, 2017
First time for a business trip I chose to stay in this hotel, I and regret over my decision. Before booking me and my colleagues, a group of 6, we got email quotations from the hotel. During check out, there were discrepancies regarding the invoice compared to the quotation that we had received. When we raised this issue, reception people were extremely non-cooperative. They asked us to contact their accounts people, who were not present on duty. Due to time exigencies, we decided to check out and take the matter with their accounts later on. When we contacted their accounts later on, their staff was extremely arrogant and adamant.
Looking at in general apathy of their staff, our general observation is these people are incompetent in handling any issues that their customers face. So better try other options than to check-in their place
A budget hotel in busy Byculla..
on Nov 21, 2017
Good, but old hotel, just getting renovated in the busy business district of Central Mumbai, Byculla in a lane and situated in front of Canara Bank with a composite parking space. Rooms are small but comfortable..Locational advantage keeps it survival..And there are regular business visitors..Situated next to Magden David Jewish Synagogue
on Nov 12, 2017
My friend and I stayed at the hotel for 3 nights.
I've never had such a good service. They helped us arranging city tours providing taxi and a driver. They helped us finding nice restaurants - they even booked us a table.
My friends backpack got broken in the airport, so when we asked the staff if they knew a place where we could get it fix, they just said that we should give it to them and they'll will find a way.
In the afternoon the backpack was in our room - fixed and everything. And we only payed for the tailor which is was less than 1$.
Faroouqe was the name of the guy that helped up during our stay. He was excellent.
And we didn't felt pressured to anything. He was just listening to our plans and thoughts, and then helped us with all the arrangement.
I can highly recommend this hotel! You'll we feel in very good hands during your visit.