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Comfort Inn Heritage

1 room, 2 adults
Good
3.5/5

Worst Experience !!! Terrible !!!!on Dec 10, 2017

A hotel who changes his tariff breakup from his quotation offered.Nightmare during checkout. No c...Read All

Sant Savta Marg , Byculla, MUMBAI, MAHARASHTRA, India, Pin-400027 , Mumbai
Amenities:
  • Parking
  • Valet Parking
  • Internet Access
  • WIFI
  • Restaurant
+ More

Rooms

Deluxe Room
Hotel Room
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Superior Room
Hotel Room
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TripAdvisor Reviews

  • hotel_trip
    Worst Experience !!! Terrible !!!!
    on Dec 10, 2017
    A hotel who changes his tariff breakup from his quotation offered.Nightmare during checkout. No clear policies, staff didn't attended issues raised for wrong billing. Worst Experience !! Non Cooperative Staff + No Clear Policy + Charging on their Whim & Fancies + Misleading Quotations... More
  • hotel_trip
    Beware before check in
    on Dec 7, 2017
    We were on a business trip and selected this hotel on advice of our friend. We enquired about rates and based upon confirmation from hotel we chose to stay. However the checkout was a nightmare. The invoices breakup provided were different from what was committed to us. When asked to resolve the matter the response of Management was pathetic. They never bothered about what was committed to us even after showing mail that they have sent. Moreover the rooms lack ventilation and are very cramped. The Distemper was coming out from walls. When checked with friends same situation was with them too. Won't recommended to any of my friends to stay here.... More
  • hotel_trip
    Discrepancies in commited quotation and actual invoice
    on Nov 27, 2017
    First time for a business trip I chose to stay in this hotel, I and regret over my decision. Before booking me and my colleagues, a group of 6, we got email quotations from the hotel. During check out, there were discrepancies regarding the invoice compared to the quotation that we had received. When we raised this issue, reception people were extremely non-cooperative. They asked us to contact their accounts people, who were not present on duty. Due to time exigencies, we decided to check out and take the matter with their accounts later on. When we contacted their accounts later on, their staff was extremely arrogant and adamant. Looking at in general apathy of their staff, our general observation is these people are incompetent in handling any issues that their customers face. So better try other options than to check-in their place... More
  • hotel_trip
    A budget hotel in busy Byculla..
    on Nov 21, 2017
    Good, but old hotel, just getting renovated in the busy business district of Central Mumbai, Byculla in a lane and situated in front of Canara Bank with a composite parking space. Rooms are small but comfortable..Locational advantage keeps it survival..And there are regular business visitors..Situated next to Magden David Jewish Synagogue... More
  • hotel_trip
    Excellent service
    on Nov 12, 2017
    My friend and I stayed at the hotel for 3 nights. I've never had such a good service. They helped us arranging city tours providing taxi and a driver. They helped us finding nice restaurants - they even booked us a table. My friends backpack got broken in the airport, so when we asked the staff if they knew a place where we could get it fix, they just said that we should give it to them and they'll will find a way. In the afternoon the backpack was in our room - fixed and everything. And we only payed for the tailor which is was less than 1$. Faroouqe was the name of the guy that helped up during our stay. He was excellent. And we didn't felt pressured to anything. He was just listening to our plans and thoughts, and then helped us with all the arrangement. I can highly recommend this hotel! You'll we feel in very good hands during your visit. ... More
  • Excellent
    38
  • Very Good
    83
  • Good
    52
  • Fair
    17
  • Poor
    26

Overview

Comfort Inn Heritage is located in Mumbai, 2 km from the Jijamata Udyaan. It offers a business centre and restaurants. The hotel features 96 rooms that are fitted with a mini-bar, tea/coffee maker and television. The en suite bathrooms have basic toiletries and hot shower facilities. Currency exchange and ticketing services are available at the tour desk. The hotel provides laundry, luggage storage and safe deposit box. The hotel has multi-cuisine specialty restaurants and a coffee shop. Comfort Inn Heritage is 16 km from Santa Cruz Domestic Airport and 20 km from the Chattrapathi Shivaji International Airport. Guests can visit the Juhu Beach (22 km), Mumbai Zoo (2 km), Gateway of India (7 km), Nehru Planetarium (5 km) and Elephanta Caves (6 km).

Policies

Check in Check out

Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 12 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.