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Club Mahindra Mount Serene

1 room, 2 adults
Very Good
4/5

Decent property but the service really needs to improve on Dec 26, 2017

Club Serene is a secondary resort to the main CM property in Munnar, approx 2 kms apart. The prop...Read All

Chinnakanal Village,Suryanelli(Via) Iddukki (District Munnar),Kerala , Munnar
Amenities:
  • Parking
  • Restaurant
  • Doctor on Call
  • Laundry
  • Room Service
+ More

Rooms

N/A
Hotel Room

In High demand

Amenities
  • Private Bathroom
  • Hair Dryer
  • Refrigerator
  • Intercom
  •  + More
N/A
Hotel Room

In High demand

Amenities
  • Private Bathroom
  • Hair Dryer
  • Refrigerator
  • Intercom
  •  + More

Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    Decent property but the service really needs to improve
    on Dec 26, 2017
    Club Serene is a secondary resort to the main CM property in Munnar, approx 2 kms apart. The property in itself is good with nice views and amenities. What was disappointing was the service. The reception was clueless to most things, the travel desk was only interested in selling their own tours rather than helping customers plan their trips better. Food was good but slightly overpriced. We also used the spa and were really happy with that. ... More
  • hotel_trip
    Second to CM Munnar property
    on Dec 16, 2017
    It has 03 buildings spread out in the name of Dew, Mist and Haze. Thoroughfare is 2kms above from the 1st CM Lake View Munnar property. Free shuttle service available between these two resorts. You can dine in any of these two properties. The rooms on the second floor has best view of Tea gardens, hill and Lake. Weather is very pleasant and cosy. Trekking facility available for Sita Devi Lake. Local Taxi/Jeep service available for local sight seeing apart from CM Tour operator. Adventure activities for children available in other CM property. Food is OK but not much spread out options in buffet. Fun zone activities in the evening are restricted to Housie/Tambola, Karaoke, DJ with less participation from members/guests. There is a constant foul smell of sewage in balcony and outside residential units; probably due to poor sewage disposal system.... More
  • hotel_trip
    Awesome resort at a great location!!
    on Dec 7, 2017
    We absolutely loved our stay at mount serene munnar. Few pointers for upcoming tourists. 1. Devikulam to chinnakanal road was blocked due to some repair work and should be avoided. 2. Anachal to chinnakanal road should be tAken instead. The road has maintenance going on as well so some patches r reallly really bad.Thers another thekkady route too but pls check it online or with club Mahindra people. We were quite tired with All the driving when we reached there but the staff was courteous and friendly and the rooms are really nice and clean. The room has a small kitchenette and a small area to lounge which is great.Thers a nice balcony in the room too where u can sit and enjoy nature at its best. Food is a bit on the expensive side but they have some great options to choose from and getting some awesome dishes to eat that up on the hill - I think it’s alright! They can definitely do better with the deserts in the buffet but apart from that the food is really tasty and great as well. And still if people want they can go on a stroll and find other options just around 100-200 mts from here when u come down to the tea estate board. They also make sure that the guests are kept occupied so they host some or the other activity which is nice too. We had seen a bonfire and a bollywood dance night whn there. This resort is on top of club Mahindra munnar resort and provides awesome views from its rooms.You can also eat at the barbecue place in club mahindra munnar. They have some great stuff on the menu as well. I highly recommend this place to stay. Please check the route you shud follow to reach here with the team as the maintenance of roads is a two year long project. Rest all is good here!!... More
  • hotel_trip
    Ok..ok.
    on Dec 3, 2017
    This was my first trip to Munnar. Due to main road in Munnar being closed, had to take alternate route and almost lost myself and got into a road with steep incline which cars shouldn't go. Would have appreciated a proactive call from the hotel regarding roads being closed, so could have planned better. TV had signal issues - might be the elevation. Room was pleasant with a sofa come bed. No WiFi. No alcohol. Breakfast is good. Dinner doesn't have a great spread. Hotel location is good with good views. Took their tour package.. got a car for ourselves - bit expensive but a good tour. They are drivers waiting outside who charge less than half but not sure of service. ... More
  • hotel_trip
    Bad location
    on Dec 1, 2017
    We had stayed in this resort for two days from 22 Nov to 24 nov. it's 30kms far from Munnar which makes it far from almost all the places.there is no warmth or hospitality shown by the hotel staff.food is costly and below average taste.the resort doesn't offer any other activities. It's not value for money.... More
  • Excellent
    25
  • Very Good
    38
  • Good
    9
  • Fair
    4
  • Poor
    4

Policies

Check in Check out

Hotel Check-in Time is 02 PM, Check-out Time is 11 AM.

Booking Policies
  1. The standard check-in time is 02 PM and the standard check-out time is 11 AM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.