Decent property but the service really needs to improve
on Dec 26, 2017
Club Serene is a secondary resort to the main CM property in Munnar, approx 2 kms apart. The property in itself is good with nice views and amenities. What was disappointing was the service. The reception was clueless to most things, the travel desk was only interested in selling their own tours rather than helping customers plan their trips better. Food was good but slightly overpriced.
We also used the spa and were really happy with that.
Second to CM Munnar property
on Dec 16, 2017
It has 03 buildings spread out in the name of Dew, Mist and Haze. Thoroughfare is 2kms above from the 1st CM Lake View Munnar property. Free shuttle service available between these two resorts. You can dine in any of these two properties. The rooms on the second floor has best view of Tea gardens, hill and Lake. Weather is very pleasant and cosy. Trekking facility available for Sita Devi Lake. Local Taxi/Jeep service available for local sight seeing apart from CM Tour operator. Adventure activities for children available in other CM property. Food is OK but not much spread out options in buffet. Fun zone activities in the evening are restricted to Housie/Tambola, Karaoke, DJ with less participation from members/guests. There is a constant foul smell of sewage in balcony and outside residential units; probably due to poor sewage disposal system.
Awesome resort at a great location!!
on Dec 7, 2017
We absolutely loved our stay at mount serene munnar. Few pointers for upcoming tourists.
1. Devikulam to chinnakanal road was blocked due to some repair work and should be avoided.
2. Anachal to chinnakanal road should be tAken instead. The road has maintenance going on as well so some patches r reallly really bad.Thers another thekkady route too but pls check it online or with club Mahindra people.
We were quite tired with All the driving when we reached there but the staff was courteous and friendly and the rooms are really nice and clean. The room has a small kitchenette and a small area to lounge which is great.Thers a nice balcony in the room too where u can sit and enjoy nature at its best.
Food is a bit on the expensive side but they have some great options to choose from and getting some awesome dishes to eat that up on the hill - I think it’s alright! They can definitely do better with the deserts in the buffet but apart from that the food is really tasty and great as well. And still if people want they can go on a stroll and find other options just around 100-200 mts from here when u come down to the tea estate board.
They also make sure that the guests are kept occupied so they host some or the other activity which is nice too. We had seen a bonfire and a bollywood dance night whn there.
This resort is on top of club Mahindra munnar resort and provides awesome views from its rooms.You can also eat at the barbecue place in club mahindra munnar. They have some great stuff on the menu as well.
I highly recommend this place to stay. Please check the route you shud follow to reach here with the team as the maintenance of roads is a two year long project. Rest all is good here!!
on Dec 3, 2017
This was my first trip to Munnar. Due to main road in Munnar being closed, had to take alternate route and almost lost myself and got into a road with steep incline which cars shouldn't go. Would have appreciated a proactive call from the hotel regarding roads being closed, so could have planned better. TV had signal issues - might be the elevation. Room was pleasant with a sofa come bed. No WiFi. No alcohol. Breakfast is good. Dinner doesn't have a great spread. Hotel location is good with good views. Took their tour package.. got a car for ourselves - bit expensive but a good tour. They are drivers waiting outside who charge less than half but not sure of service.
on Dec 1, 2017
We had stayed in this resort for two days from 22 Nov to 24 nov. it's 30kms far from Munnar which makes it far from almost all the places.there is no warmth or hospitality shown by the hotel staff.food is costly and below average taste.the resort doesn't offer any other activities. It's not value for money.