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Club Mahindra Mount Serene

1 room, 2 adults
Very Good
4.5/5

Horrible property in a wonderful settingon Dec 16, 2019

This is by far, the poorest hotel stay experience we have had! The place is difficult to access a...Read All

Chinnakanal Village,Suryanelli(Via) Iddukki (District Munnar),Kerala , Munnar
Amenities:
  • Parking
  • Restaurant
  • Doctor on Call
  • Laundry
  • Room Service
+ More

Rooms

N/A
Hotel Room

In High demand

Amenities
  • Private Bathroom
  • Hair Dryer
  • Refrigerator
  • Intercom
  •  + More
N/A
Hotel Room

In High demand

Amenities
  • Private Bathroom
  • Hair Dryer
  • Refrigerator
  • Intercom
  •  + More

Maps & Neighbourhood

TripAdvisor Reviews

  • hotel_trip
    Horrible property in a wonderful setting
    on Dec 16, 2019
    This is by far, the poorest hotel stay experience we have had! The place is difficult to access as it is far from Munnar town. We called the reception to ask for directions and we were told that we needed to take a deviation! I asked if the GPS location on Google Maps is accurate. The receptionist said she will check, put me on hold and then hung up the call! we finally managed to reach the place. Check-in was ok. we were given the room. The room looks good. very rustic with cobwebs in the bedside lampshades! The Rustic theme is carried further with a musty odor in the room. we are traveling as a couple and this property encourages intimacy - One towel per room! we asked for an extra towel. they said they only give one! (we eventually managed to get one more). the towel quality is best suited for a one star or lower rated property. The food- Exorbitantly priced! But you will soon realize you have no choice as there are no other places to eat nearby. Carry a lot of ready to eat meals if you come here! The staff are friendly and are there to help you all through. the property is poorly managed. I'd never come here again!... More
  • hotel_trip
    Great Hositality
    on Dec 14, 2019
    It was a pleasure visiting Club Mahindra Munnar Mount Serene. Very nice hospitality. Reception - A humble & a touching welcome by Asha. She gave us a very good room. She was polite & humble. The food - Club Mahindra has always been fantastic in its food department. Selva the head chef was alway ssuggesting with the recepies. The Sorso fish curry was ultimate. Vinod was the captain with a polite guestres. And Joshi attended to all our needs. Rooms- Rooms were neat & spacious.... More
  • hotel_trip
    Club Mahindra, Serene, Munnar
    on Dec 9, 2019
    We were a group of 3, all +- 70 age bracket with knee problems. Hence we had no alternative but to opt for the Hotel building, which, incidentally serves as an administrative building, spa and recreation facilities, and most importantly, the dinning room. So my review specifically excludes the bunglow accommodations. Pros: Good food and laundry at reasonable prices Good house keeping Excellent F&B staff Cons: Reception guys could be more member friendly If one does not go out for site seeing, then there is no place even to take a stroll... More
  • hotel_trip
    Amazing location, luxurious stay and excellent hospitality:
    on Nov 16, 2019
    A resort which lies in the lap of nature. The property has been maintained well and The rooms are very spacious, maintainted very well. Staff was very welcoming & friendly, Specially Mr. Murugan hospitality was really good and also Mr. Nimal and Mr. Aiyappa. The food at the resort was truly amazing. Thank you all and we look forward to another visit. If you're fond of good food,rooms and total relaxation , then this is the place to spend.... More
  • hotel_trip
    Beautiful and serene
    on Nov 5, 2019
    We had been here on a family vacation. It is located on top of a small hill with great view all around. The rooms are comfortable and it had a view of the valley. The resort staff were always polite and helpful. There is a limited option of the food if you go with the buffet, however it tastes good. There is a bigger club mahindra resort which is accessible to the people who stay here and that one has loads holiday activities and wider variety of food. This is ideal for families and couples looking for a calm and serene environment to stay.... More
  • Excellent
    128
  • Very Good
    56
  • Good
    16
  • Fair
    7
  • Poor
    9

Policies

Check in Check out

Hotel Check-in Time is 02 PM, Check-out Time is 11 AM.

Booking Policies
  1. The standard check-in time is 02 PM and the standard check-out time is 11 AM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.