Horrible property in a wonderful setting
on Dec 16, 2019
This is by far, the poorest hotel stay experience we have had!
The place is difficult to access as it is far from Munnar town. We called the reception to ask for directions and we were told that we needed to take a deviation! I asked if the GPS location on Google Maps is accurate. The receptionist said she will check, put me on hold and then hung up the call!
we finally managed to reach the place. Check-in was ok. we were given the room.
The room looks good. very rustic with cobwebs in the bedside lampshades!
The Rustic theme is carried further with a musty odor in the room.
we are traveling as a couple and this property encourages intimacy - One towel per room! we asked for an extra towel. they said they only give one! (we eventually managed to get one more). the towel quality is best suited for a one star or lower rated property.
The food- Exorbitantly priced! But you will soon realize you have no choice as there are no other places to eat nearby.
Carry a lot of ready to eat meals if you come here!
The staff are friendly and are there to help you all through. the property is poorly managed. I'd never come here again!
on Dec 14, 2019
It was a pleasure visiting Club Mahindra Munnar Mount Serene. Very nice hospitality. Reception - A humble & a touching welcome by Asha. She gave us a very good room. She was polite & humble. The food - Club Mahindra has always been fantastic in its food department. Selva the head chef was alway ssuggesting with the recepies. The Sorso fish curry was ultimate. Vinod was the captain with a polite guestres. And Joshi attended to all our needs. Rooms- Rooms were neat & spacious.
Club Mahindra, Serene, Munnar
on Dec 9, 2019
We were a group of 3, all +- 70 age bracket with knee problems. Hence we had no alternative but to opt for the Hotel building, which, incidentally serves as an administrative building, spa and recreation facilities, and most importantly, the dinning room. So my review specifically excludes the bunglow accommodations.
Pros: Good food and laundry at reasonable prices
Good house keeping
Excellent F&B staff
Cons: Reception guys could be more member friendly
If one does not go out for site seeing, then there is no place even to take a
Amazing location, luxurious stay and excellent hospitality:
on Nov 16, 2019
A resort which lies in the lap of nature. The property has been maintained well and The rooms are very spacious, maintainted very well. Staff was very welcoming & friendly, Specially Mr. Murugan hospitality was really good and also Mr. Nimal and Mr. Aiyappa. The food at the resort was truly amazing. Thank you all and we look forward to another visit. If you're fond of good food,rooms and total relaxation , then this is the place to spend.
Beautiful and serene
on Nov 5, 2019
We had been here on a family vacation. It is located on top of a small hill with great view all around. The rooms are comfortable and it had a view of the valley. The resort staff were always polite and helpful.
There is a limited option of the food if you go with the buffet, however it tastes good. There is a bigger club mahindra resort which is accessible to the people who stay here and that one has loads holiday activities and wider variety of food.
This is ideal for families and couples looking for a calm and serene environment to stay.