Our second home
on Jan 14, 2020
Ever since our first visit to Cloud 9 in June 17...We have visited the resort last week for the 5th time. It feels like our second home. Location,staff,food,service and everything is par excellence. Waiting for the rains and we will be there again but this time with a group of friends.
Good view from property but service not up to the mark
on Dec 10, 2019
The property is at very good location, and restaurant has good food , un necessary costly though.
Their service is not up to the mark, house keeping does not keep necessary things in room like water bottles, dustbin etc.
People from restaurant will ignore your request unless u ask them again etc.
Won't visit again, not worth the money.
A Joyful Place in the Mountains of Lonavala
on Nov 24, 2019
As we are spending 5 weeks in Mumbai for work, we decided (on the recommendation of a few friends) to take a trip out of the city to a hill station, so named because they are refuges from the summer heat at higher elevations. Lonavala is a popular destination outside of Mumbai so, on a whim, we ordered an Orla round trip car and headed for Lonavala. On the way, we searched for hotels at which to stay one night and found Cloud 9 on Trip Advisor - rated highly - so we booked it online in the car on the way up. Cloud 9 is a joyful place in the mountains with a great view. There were a lot of families with kids and also a few couples whom we met that were there for a getaway.
From the moment we arrived, everyone treated us so well! The staff is very friendly and accommodating. The food in the restaurant was very good with really nice variety. We had a waiter who took very good care of us the entire time we were there.
We also got one hour oil massages that were wonderful and very relaxing. Again, the staff was friendly and helpful in the spa and even gave us a discount on our massages.
Our room was clean and nice and the bed was comfortable. We slept very well.
We also ran while we were there and saw some beautiful vistas very close by the hotel like Lion’s Point.
As chance would have it, we met the owner of Cloud 9 who has spent time in NYC, and worked with and knows a close friend of ours. It was an amazing and serendipitous connection and we are happy to make his (and his wife’s) acquaintance!
Thanks to everyone at Cloud 9 for a joyful and restful visit.
Great place for a weekend get-away
on Nov 12, 2019
The place itself is located in a beautiful surrounding. The view from the chai-point is quite serene. Pretty close to most of view points. Food is quite decent (could've been better) and priced moderately. Rooms are spacious with all necessary amenities. We were three friends who could comfortably share the room. Extra points for the service, as the staff were extremely courteous and quick in completing requests.
The sports amenities - badminton, pool, TT, kids' play area, etc. are in shambles and urgently need replacement.
Great view, good food
on Nov 3, 2019
We visited Cloud9 with friends and stayed at the hilltop cottage which had a beautiful view, staff was very courteous and food was very good.The resort is very close to Lions point, I would highly recommended