Quiet, Relaxing, Superbly Restful
on Oct 26, 2019
Found this hotel on Trip Advisor. We were looking for some quiet time following a busy schedule in Peru. We arranged a collection from Balmaceda airport, which was not cheap, but compared to hiring a car for the same period, plus had the safety and reassurance of being looked after. The trip to the hotel was a beautiful drive along the Carretera Austral with our driver and a guide, Carlos who kept us informed all the way. We stopped half way for an empanada (see my review). We arrived at the hotel's own harbour and took the boat over. We were met by Veronica and a couple of Pisco Sours. A really warm welcome. Our room was number 313 on the top floor with a superb view over the Fjord. Peace and Quiet. Fresh Air. No Mobile coverage, no Wifi, no television, complete calm. A place to switch off. The first day we went for the short hike from the hotel and then went to the Thermal pools and onwards to the main pool. We had a snack lunch in the bar (lovely and good value) then a couple of massages in the Spa. Bliss. That night we met Michel who asked us about any trips. We agreed to do the Quelet Park hike upto the hanging glacier. We met the next day in reception and Michel took us over to a minibus up to the park. Everything was done for us, he even had lunch and tea and coffee when we reached the hanging glacier! What a top guy!! He explained so much about the wildlife and geography on the way up. Beautiful hike. Fantastic scenery.
The other days we relaxed in the pools and sat on the balcony. Such lovely fresh air. The dinners each night were beautifully presented and tasted fantastic. We got to know the bar/waiting staff especially Benito, who also was a lovely guy and made our visit so brilliant with his top Pisco Sours! This hotel is not for you if you need to be connected, this is the whole point. There is a pc in reception if you really need it, but the whole point is to switch off. We felt healthy and alive after 4 days in this place, it is simply one of the best places in the world to detox!! Thank you to all the staff at the hotel and also for Natalie for sorting out our transfers!
on Jul 7, 2019
This place is in terrible need of a renovation. I returned in 2018 after visiting almost 15 years before and it has gone down hill. Rooms have rust and foul smell. Insects living in between the walls, with a cricket making noise all night. Most of the staff does not speak a word of english and will choose to ignore any requests instead of trying to help you. Restaurant is a complete joke, over the week there i had sand, insects and rotten food on my plate. For the price they charge, nobody should step foot at this property.
Great place to disconnect and enjoy nature
on Apr 25, 2019
Just getting there is an adventure (about 4 hours from Balmaceda Airport), but the Southern Highway (Carretera Austral) landscape is amazing. The Lodge is very well located in the fjord where you will get stunning views, great nature trails and hot springs. An additional experience is that there is not connectivity (cero!), not wifi, not cellphone, what makes it a really unique and wonderful experience.
One of the World's Most Best Hidden Retreats
on Apr 3, 2019
I've had the fortune of visiting a lot of luxury retreats in different parts of the planet, but the Puyuhuapi Lodge & Spa really was special. If you are looking for a beautiful, romantic, and hidden escape, you ought to put this one on your bucket list. Located in a fjord in northern Patagonia, the lodge can only be accessed by their private boat, and while their famed hot springs are open to the public, this is only for day use, and once the last boat leaves, you've got fjord-side hot pools just for you and the other guests. The property looks like a tiny Bavarian village, as the original settlers in Puyuhuapi were German, and the buildings are all beautifully designed using traditional wood.
The experience here combines luxury travel with a real wilderness experience. The views from your room, the dining room and fireside-seated living room, and the hot springs all look out at the Quelulat mountains and surrounding national park, the beautiful fjord, and you'll see everything from Magellanic woodpeckers to cara cara's to herons, falcons, and other birds that regularly come and perch on the dock right out front. Additionally, we saw dolphins regularly swim just in front of the hot springs, which was purely magical.
In addition to just enjoying the total tranquility, absence of both sound and light pollution, and real sense of solitude, you can also rent kayaks, go trekking in the temperate rainforest (the lodge has created two short but very unique trails in really dense forest), and they also run excursions over to the hanging glacier at the national park or elsewhere in northern Patagonia if you need.
Despite the remote location, you can actually get here pretty easily, via plane to Balmaceda (Coyhaique) and then a 4-5 hour drive up the gorgeous Carretera Austral, from where there is secured parking and the boat dock to head out to the lodge. Your stay here comes with a package, either full board or half board, and the food varies between international dishes and some Chilean fare, with plenty of fresh seafood, plus there is also a great bar.
The rooms don't feature televisions nor internet (although there is a computer with a connection for emergencies if needed), but that is part of the focus of the resort, to get away from digital overload and just commune with nature and be with your partners, friends, or thoughts.
My wife and I spent several days here just recovering from the rigours of trekking and travelling through Patagonia, going in our bathrobes through the forest to the hot pools, gazing at the stars, and most of all just loving the silence and tranquility that Puyuhuapi offers. The lodge is renowned for its spa treatments as well, although we didn't partake, choosing instead just to totally unwind and stare at the nature, and I'd return in a flash if the occasion to be in this part of the world should present itself.
Stunning location. Very poor customer service, Ferry times an issue.
on Mar 12, 2019
This was the most expensive hotel we stayed in during over 2 weeks travelling in the Aysen region, yet I would rate it last in terms of customer service and food and it was our least enjoyable stay of a 4 week holiday.
Positives are that the views from the hotel are beautiful and the rooms, while a little dated, are clean and very comfortable. (It has such potential!)
Other than that we did not enjoy our stay at all and felt the hotel was run to make the maximum amount of money from guests, for the least amount of effort by staff.
I had naively thought when we booked that the ferry to the hotel would run on demand (as in other similar hotels) but it has a very limited service. If you miss the 3.30pm ferry the next one is at 7pm. We got the first ferry back to the car park at 9.30am the next morning in order to visit the hanging glacier. Since the walks there are quite lengthy we found we were rushing to try to get back for 3.30 (if you are out enjoying your day you don't want to be under pressure and want to return about 5, especially as dinner doesn't start until 8pm). We missed it and were told to either wait over 3 hours or we could pay for a private 15 minute crossing, which we did at a cost of £80 (over $100 US)! Then when we came to leave, (having booked the first crossing for 9.30 as soon as we arrived) they said sorry but it was full ....of guests paying them to go on a day tour with their guide ...and we would have to wait until later!!
The car park isn't great - it was full when we arrived and we had to leave our car squeezed into an unsatisfactory place.
The restaurant was very poor. Expensive for a 3 course menu with only 2 choices for each course. The first night it was a choice of either seafood and meat risotto or a meat stew - we didn't like either and asked for a non meat option. We got a dry piece of fish with some inedible fried potato balls, it was dreadful.
There were one or two helpful staff but most of them were very offhand and often disappeared, never to return, when you asked for assistance (like getting drinks).
To be honest I am being generous in giving the hotel 3 out of 5. There are much better places to stay in the area (we stayed in a lovely hotel in La Junta that was less than half the price, with delightful staff and great food).