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Citrus Lonavala

1 room, 2 adults
Very Good
4/5

MALICIOUS STAFF,OVEREXPENSIVE AGAINST SERVICES PROVIDED,POOR SERVICES ,poor foodon Dec 26, 2017

It was not a family visited place .staff members are malicious hold guns ,knife, tools for attack...Read All

D T Shahani Road, Near Telephone Exchange , Lonavala
Amenities:
  • Internet
  • Complimentary Wi-Fi access
  • Parking
  • Valet Parking
  • Restaurant
+ More

Rooms

N/A
Hotel Room

In High demand

Amenities
  • Free Wi-Fi
  • Air Conditioning
  • Luggage Rack
  • Private Bathroom
  •  + More
N/A
Hotel Room

In High demand

Amenities
  • Free Wi-Fi
  • Air Conditioning
  • Luggage Rack
  • Private Bathroom
  •  + More
N/A
Hotel Room
View Image

In High demand

Amenities
  • Free Wi-Fi
  • Air Conditioning
  • Luggage Rack
  • Private Bathroom
  •  + More
N/A
Hotel Room
View Image

In High demand

Amenities
  • Free Wi-Fi
  • Air Conditioning
  • Luggage Rack
  • Private Bathroom
  •  + More
N/A
Hotel Room
View Image

In High demand

Amenities
  • Free Wi-Fi
  • Air Conditioning
  • Luggage Rack
  • Private Bathroom
  •  + More

TripAdvisor Reviews

  • hotel_trip
    MALICIOUS STAFF,OVEREXPENSIVE AGAINST SERVICES PROVIDED,POOR SERVICES ,poor food
    on Dec 26, 2017
    It was not a family visited place .staff members are malicious hold guns ,knife, tools for attack to their customers.Poor hospitality,malicious staff even assistant GM ,poor food,dirty room ,over expensive.Even such hotel doesn’t have lift .Rooms smells bad.On 26 to 28 dec we are visited citrus hotel at lonavala where one of staff member misbehave with ladies,filought with ine of members ,even staff members were refused to serve food,they even use vulgar language with customers,they even charge for utility ser bice like for printouts,for even ride bicycles like seriously.such malicious staff call outside person who carry guns ,knife with us. Staff members attack one of our family member.they call wrong person(gunda)it was no a family visited hotel.if i will give rating i give zero, a big zero(0).so beaware before any reservation in such hotel.... More
  • hotel_trip
    Good relaxing budgrt cum luxury hotel
    on Dec 22, 2017
    Rooms are good , cozy and comfortable. The dining is exclusively open sky. buffet breakfast has wide variety of options and taste good the mini theatre which you can book private is actually small and compact and is a small room with LED TV actually. But different experience. Some staff are really well and polite while some try to hospitable but cannot, they seeem like 3star hotel staff. overall good... More
  • hotel_trip
    Happy & Relaxing time !!
    on Dec 19, 2017
    Very co-operative & down to earth staff right from the managers to the house keeping..yummy food & hospitality..must visit place..the scenic beauty, cleanliness & well maintained hygiene is commendable.... More
  • hotel_trip
    Fantastic stay
    on Dec 18, 2017
    Memorable stay .Enjoyed alot with my friends .Special thanks to Brahma ,Jaggu Bikina ,Ajay,Harpreet,chef.Food was excellent specially live counter of Dosa.Swimming pool was very clean.Hope to visit again .... More
  • hotel_trip
    Memorable stay with Citrus staff excellent
    on Dec 18, 2017
    Excellent staff best service given by Brahma,Bikina,Jaggu from restaurant.Food quality was very good.check in given at front desk by Harpreet was excellent and Akash was very polite . Best location to enjoy with friends and family.one of my best stay. I would like to recommend Citrus for everyone.... More
  • Excellent
    253
  • Very Good
    300
  • Good
    94
  • Fair
    28
  • Poor
    13

Overview

Swiss Resort, 100 kms from Mumbai, is located at Lonavala, just off the Mumbai - Pune Expressway.

Policies

Check in Check out

Hotel Check-in Time is 02 PM, Check-out Time is 12 PM.

Booking Policies
  1. The standard check-in time is 02 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.