Hospitality at its best!
on Dec 25, 2017
We were a group of fourteen including children and stayed at the resort for three nights. The lasting impression the place left with us was the amazing hospitality. The staff was warm and friendly without being obtrusive in any way. The rooms were large and tastefully done up. The resort also has this gorgeous bar on the beach front overlooking the sea. Colva beach where the resort is situated is also one of the nicest beaches I have come across in Goa. We were pleasantly surprised at the qualty of the food and ended up having quite a few meals at the restaurant. The prawn cocktail for one is a throw back from the past and is a definite must try!
Great property, under construction
on Dec 22, 2017
To be honest, I booked it based on reviews on Tripadvisor.com. I was not disappointed. We got big clean room. The food was good, staff courteous. Private beach access was real delight. The only disturbance was continuous construction work. So, staying at the hotel on a rest day was not a good option. The beach is lovely, serene, clean and uncluttered. We spent 6 days here and it was a rejuvenating stay. Exploring Goa from here needs hailing a cab, we can easily find it outside the hotel. I would recommend it for short duration stays.
Overpriced and bad hospitality
on Dec 20, 2017
We were looking for some peace and tranquility and what we got was heavy construction at this resort. It is unprofessional to take bookings in such an environment.
Apart from this, the hotel staff is not well trained. The cutlery left-overs outside the hotel room were not picked up for two days until we complained to the manager. The list is long but you get the gist!
The only good thing about the hotel is that it is by a beach but frankly there are better options in this area. The place is overpriced as well.
Beautiful place, let down on this occasion because of renovations and attitude towards these
on Dec 18, 2017
This is our second stay at this resort (we last came four years ago) and we are almost at the end of our 12 day break. We travelled from the UK, via family in Kolkata, and this has been a significant holiday for us which has been planned for some time. From what we observe, most people stay here for shorter weekend or 3-4 day breaks.
The things we remembered as being wonderful have been so; the location next to the huge and beautiful beach, the food and the incredibly helpful and friendly staff who work in the Tentacao and Nazare restaurants, tend to the gardens and look after the rooms. Our room is large and clean and the 'villa' set-up has suited our party of four - we are travelling with our parents, aged 74 and 81 respectively. Colva is a 20 minute walk away and taxis have been readily available and helpful in taking us to a number of local places to eat.
However, be warned if you are staying here in the immediate future. The building works are considerable and take place between 8am and up to 9/10pm at night. On one occasion we had to ask at 11pm for the work to stop in the villa next to ours, which is being refurbished.
The dust and noise is constant and in the early part of our stay, the walk to the beach restaurant (compulsory if you want to eat in the evening at the resort) was dangerous and almost impossible for my mother-in-law (who uses a stick), because of resurfacing works to the main driveway. These are still incomplete,
On arrival, the proximity of the work resulted in our room having an awful smell. We think this was from the plaster and cement being used. We asked for a change of room and were told the hotel was full. Eventually, we were offered an alternative, but a room without a balcony and again in such a position that it would have been impossible to open the windows without impact from the works.
The room we have is in block H, the last of the row and as already mentioned, immediately adjacent to a villa that is being rebuilt. We think that it has perhaps been convenient for the hotel to leave us here for our longer stay, and risk one bad review, than to place the series of guests who have come and gone in between times - for 2-3 nights - in other rooms less exposed to the view and noise that we have experienced.
On the whole, we haven't let the work affect our holiday as we've enjoyed the pool, beach, sunset and other outings. But what it has done is removed all choice as to when we can sit outside and read quietly, or simply look out onto the paddy fields and listen to the wildlife. The latter is one of the things we enjoyed last time and one of the reasons we chose this hotel again, particularly due to our parents' age and mobility.
I agree with previous reviewers that the hotel has not been honest with its guests about the extent of the work, thus enabling them to make an informed choice about whether or not to stay. Our booking has been in place since March, so there would have been plenty of time to do so.
When I asked a senior manager about this, he seemed quite surprised that this was even an issue and explained that the hotel couldn't have told us because 'the work started, then stopped, then started again.' Senior Management seem keen to sell the new, improved hotel, but have not once acknowledged in person and without prompting, the inconvenience of the building works. I am not sure if they are complacent or simply unaware of its impact, assuming that because we are here and getting on with our holiday, it is acceptable.
In a nutshell, the finished hotel will undoubtedly once again be a beautiful,clean, safe retreat, as we had previously experienced and had originally anticipated. For this reason, and to reflect the commitment of most of the staff who work here, I have had to think of the bigger picture and rate it a 4/5.
I do feel, however, that its apparent dishonesty about the building work, and the subsequent lack of care or acknowledgement from senior managers 'on the ground' (unless prompted), has badly let the Beleza down.
Finally a bit of luxury.
on Dec 12, 2017
This was our last 3 days in India. We had motorcycled for 2 weeks from Vypin Island near Kochi travelling around and bypassing the usual tourist traps. we had stayed in many very good well run hotels but this was the best. Here we experienced well trained and bilingual staff, excellent food, even better cocktails and slept in large well furnished and thoroughly cleaned rooms with crisp white bedding. Perfect... is the only word....Oh! I forgot the amazing beach and well run beach bars and cafe's. Stay there.....it's great value..............Colva itself, thats another story.