on Oct 17, 2017
I have been a frequent user of this facility since way back 2006.
But the place is now in very poor state and need a complete rehaul.
I planned to stay for 2 nights but had to shift out after a night only.
The air conditioning in rooms is not working, hot water facility is lacking, towels and soap has to be asked for and not found in room when checked in.
The staff are trying their level best to support guests but unfortunately they cannot do anything if the management does not undertake any maintenance.
Unfortunately the charges are similar to other hotels in the vicinity which have better services.
Wifi password has to be asked for!!!
A GREAT EXPERIENCE
on Feb 20, 2017
I arrived at Arusha around 7pm wanted to stay at just average hotel near the city center,so Aquiline hotel become my choice the hotels was fine wit a restaurant with a little view of the bus stand.Cant wait to visit the place
No booking, ignorant staff and dirty rooms
on Oct 12, 2016
I normally don't complain but this was just a horrible experience. We'd arrived in Arusha after a monster journey of delayed and rebooked flights. When arriving and checking in the reception staff did not have our booking reservation nor had they heard of the agent we'd booked through (STA). They refused to check us in initially and asked us to pay a deposit (which we refused to do as we had already pre-paid the room to the travel agent).
We both work in the travel industry and we know how to handle these situations, and we had to tell the staff what to do. That they had to give us a room whilst sorting this out with the travel agent and the local agent, they didnt listen and just asked us to pay.
In the meantime we emailed the agent in UK and asked them to call reception, which they did but without luck. Apparently the reception staff needed their manager to confirm our reservation. THEY WERE 3 OF THEM BEHIND THE COUNTER and none of them could help us. After arguing back and fourth we finally got a room, but shortly after settling in (in our dirty room with dirty sheets and dust in the corners) reception phoned us to tell us we needed to change rooms as we were booked into a double, and not a twin that they had asked us if we wanted.
We absolutely refused to change rooms. Imagine the frustation after a 36 hours long journey and all you want to do is to shower and sleep, not changing rooms because the hotel receptionist has given you the wrong one.
Somehow we got to stay in that room until the morning after. When checking out we were again asked to pay, and they wanted to take our reservation printout, in order to call the agent again. We let them take a photo copy and left and advised out travel agent that we werent going back there after our 3 day safari. And we didn't.
This was our first experience of the hospitality in Arusha and it was horrible. Wouldn't recommend this hotel to anyone. I can live with the dirty rooms and all but the staff was just so un-helpful and ignorant, which is even worse.
A good hotel
on Aug 25, 2016
I have been staying in this hotel since 2007 and often stay here during my visits to Arusha. Although time has effected this place due to the the owners negligence of not refurbishing the place regularly but still it is a good place to stay if you get a good room. Some rooms overlook mount Meru. Rooms are spacious and clean although few rooms have issues with water, lights and doors (due to negligence).
The staff at reception, room attendents and waiters are quite friendly, cheerful and helpful.
on May 9, 2016
We arrived at 2am after a 20hr bus trip. On the phone we were quoted one price, this was then doubled when we checked in (knowing we had nowhere else to go).
We were then woken up at 8am to be given a receipt that we didn't want, and told to go to breakfast (which finished at 10am).
Breakfast was poor - waiting staff were watching TV, doing their make up, and taking the buffet food and eating it round the corner! As a result they failed to put out things we needed, and didn't light the burners to keep food warm, so it was all cold.
We were quoted a third price for our second night - the manager then demanded we go to an ATM late at night to pay the higher price that he later decided.
Room was actually OK, but this was the worst customer service I have seen in 4 months travelling in Africa - ironically in one of the most expensive places I have stayed!
I would recommend the nice backpacker hostel down the road. Half the price and very professional.