Basic place to stay
on Mar 7, 2016
Stayed for a night at twin room. The room are actually clean and the shower not really hot. The bed was very very old and the covers and sheets looked unwashed and filthy. But i was prepared with that problem (had read the reviews before booked a room). Free hot and cold drinking water was supplied in the common area. TV works well. No elevator. Clean bathroom and narrow. Overall the hotel was just okey..
Please choose another hotel near the town.
on Jan 3, 2016
First of all. I didn't choose to stay in this hotel. It was arranged by my office. It's a work trip. Pictures display in their website were too good to be true. Location wise, I must say, they're okay, near to the place I wanted to go, near to eating place and not so far from the highway, since I drove my own car here. Staff were okay throughout the stay. Ok, now the room part. Smelly like they never changed or washed anything in the room at all. Bathroom door was broken, water pressure was low, noisy water pipe. No mini fridge, no kettle, just some shared water heaters that has malfunctioned in some floor. My clothes smelled musty after sleeping under their blanket. Hallway was dark as a cave. The ceiling even fell on the floor due to water leakage. Dangerous! Wifi connection sucks. Ample & free parking spots. That's all.
on Dec 8, 2014
hi. im a solo traveller.
i arrived at 700 pm. immediately i got a room.it has no windows. but the tv was so bad. cant see any image. i asked for a change. they gave me another room. in different block. the tv was better. but got blood stain on my bed sheet. too lazy to complain. no wifi except lobby. i check out next morning. cant take it anymore.
Bad service and poor attitude of staff
on Sep 27, 2013
On October 20, 2013 we had booked a hotel room for the family, when we get into the room, the room was very dirty, the bathroom is very narrow and no towels provided. we call the customer service counter to let the matter but working out that there is no housekeeping service at night. this happened again on October 27, 2013 when we checked in the room and found no towels and even less clean room and the equipment is not satisfactory. things like this should not happen and the display on the internet site is not shown. Frankly it is to obscure the eyes of customers alone. Customers feel deceived by the pictures shown and also employee friendly attitude and not easy to help.
BAD!! Customer Service & Cheat on payment!!!
on Jan 15, 2013
This hotel is the worst hotel ever I came across!!! I booked this hotel for a night stay. The person in charge have coated me the price for the rooms(10+2) that I wanted with 10% discount and a agreement for the bus driver and myself tour leadeam-r tow single rooms free. There was no any other charges was mentioned. As I saw the rooms in the internet was ok and I ask her whether the rooms are clean and good condition. She said all are clean and good. I paid RM 200 deposit for the rooms. When I was there with my group giving room keys at the reception and start passing the stairs to the rooms it was dirty. When my people was in their room I receive a call from one of them saying that the bed is dirty and smelly. When I went to the room it was horrible and went to see all the rooms. All was the same. I made a complain to the person in-charge, she said the housekeeping only works from 9am-5pm. That is ridiculous, and that is not my problem, the room should have kept clean even before we came in. Futhermore she told me to clean n tidy the bed by myself!! Is this the way you treat your customer??? They also cheated my refund money. I even complained to the manager of the hotel, he took it so lightly and refuse to pay my refund!! No action is taken until today!! This is just terrible way to treat your customers!!!